Absolutely the WORST experience ever. Tiffany was the lady who helped me select a cat. When arriving she was nice but quickly changed her mood/ attitude throughout the visit. Every question I asked she was rude. She gave the cat to me, which I handed to my bf to take to the car. As soon as he came back she freaked out on us in the lobby and said, "you can't take him outside. I shouldn't even left you take him now" I was absolutely blown away by her response. After Tiffany HANDED the cat over the counter to me. Honestly just disappointed in the costumer service. You would think as a shelter you would be nice and friendly, trying to get very animal adopted. But in Tiffany case, that was not on her agenda. read more

" what could improve " Literally everything i have never been the type to leave a negative comment/review but my gosh! first of all the older girl working in the front was extremely rude. i took in my english bulldog to get nueter and she was so rude out of pocket. i called to see how he is doing if he was out of surgery because first of all HIS A ENGLISH BULLDOG. so i wanted to see how my furr baby was doing and literally all she said was " no news is good news " im pretty sure it isnt that hard to walk a couple steps and check how the dog is. I get it it takes time out of ur " job " but that is basically ur work. it is not our fault that u are mad about your job it doesnt hurt to be nice. read more

DO NOT go here for surrenders if you are in a crisis and can no longer afford care for your pet. They will shame you for trying to rehome your pet responsibly and assume you're a terrible person. Spent over a year trying to rehome my 2 cats that I took on from someone else with no luck. I am sick and cannot give them the environment or life they deserve, I physically no longer have the energy to keep up with their care and cannot afford the fees for them to stay with me and am now on the verge of eviction on top of chronic illness, malnutrition and unemployment. Called 5 days before surrender appointment and wanted to confirm before bringing her in that a diet with at least SOME wet food could be given as she MUST have in order to not develop hair blockages. I was told "absolutely, we have an endless supply of wet food and will do whatever she needs to have a good quality of life." I then asked if that would be communicated to her new owners, and I was assured it would be. If not, I would have moved on and not brought the pet in. Upon arriving to my appointment 8/7 at 1:00, I was immediately asked what other shelters I had tried and what they said, as if they were under the impression that I hadn't tried everything and my heart wasn't breaking from having to surrender. I brought in a bag of donations, proof of vaccination and proof of my residency in an attempt to make things easier for them. I filled out the paperwork and asked again about how she would be fed to confirm she would have basic care before leaving her. I was told that they do not feed wet food, could not guarantee her new owner would be told she needs it, and I would need a note from her veterinarian in order for them to be willing to give it to her. Total 180 from what I was told over the multiple phone calls when trying to decide whether or not to bring her in. I said that is not what I was told on the phone, and if that was the case I would just leave without surrendering. I was told to hold on while the girl up front grabbed the manager and another worker. They approached me with IMMEDIATE disrespect and had ZERO care to even hear about my situation or the phone conversations I had 5 days prior. They immediately shamed me- stating that I was giving up the rights to my pets, and once that was done I had no say in how they were cared for and that their veterinarian only feeds dry food. Did they really think I didn't know that I was giving up my rights? Did they really think I hadn't tried every avenue possible before being forced to resort to them? They also stated that the "girls" there had enough in their plates and would not be told how to care for the animals there. I am appalled at how a person can imply from this interaction that I was telling them how to care for any of the animals there. I was simply confirming the basic care that would be provided to MY surrender, and was happy to leave if the basic care wouldn't be given. I was not happy however to be shamed and treated like a bad person for no longer being able to provide good care for a pet. I offered to contact her veterinarian for confirmation and was immediately shut down once she realized my pet had a veterinarian and the situation she was really looking at- a loved pet with an owner who cannot physically or financially care for it doing the most loving thing possible. The director/manager of this shelter is very dismissive- she does not care to hear anything you have to say. You can't claim to help animals when this is the way you treat the people trying to care for them. It obvious they have resentment towards owners who are forced to surrender and are not capable of remaining professional and impartial. I took these cats in from someone else who refused to take care of them- I am not a pet collector who is now dumping my pets off on someone else because I don't want them anymore. I would do anything to have the health and ability to keep them. This place is no different than a pound. I've seen other reviews stating that they felt racially discriminated against here, and although I am not a person of color it does NOT surprise me. These people are obviously extremely judgmental and prejudice. Do not expect help here. You will only be shamed for trying to do the right thing. read more

Long line in the cold but moving at a slow but steady pace. Staff is very professional and doing what they can to make the process as smooth as they can. read more

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(Putting this on yelp so more people of color can see) This place may seem very friendly and humble like they care about the animals. But when it comes to the people it's not the case. I am an African American male and I came to visited a dog name jack for a week straight. They were very rude when it came to the application process and wanted to make sure that I wasn't lying about the address. I asked for this dog to be placed on a hold and mind you they have seen my face at least 3 times by this point and they told me they would until I came back the next day with my fiancè to help with it. The whole demeanor changed when I walked after her. They became rude more closed off etc, they gave away the dog I put a hold on before the 24hrs even ended or like they never even put one in for me. But The craziest part about it, is that they gave it to an all white family the same day I left. Mind you I work at a hospital and make good money and have a home. But just because they didn't feel like my application was right on there standards and needed "real I'd" I couldn't get it. My friends M and Z came in and used someone else's address for the dog and they just wanted "verbal confirmation it was okay" but for me they needed to do a whole background check. Also keep in mind I tried getting a family member to get the application process for me but they wanted her in person. When I explained to them that that family member has cancer and lives in St.Louis (5 hours away) they said I was just kinda outta luck unless she can come down. My fiancé has cried for over an hour, so morally of the story Do not come here if you're any type of mixed race or person of color. read more

A great place to adopt a new pet young or old. We adopted a 5 yr. old wire hair terrier female named "Jupiter" we changed it to Lola. She's fitting right in with our family. Thank you to the friendly staff and volunteers that helped us choose our new family member. John Lutz Jr. read more

Absolutely was lied to during adoption process and signing of papers, the girl read all the paperwork to me as I signed where I was told to sign. I was told that if I take my puppy to the vet within 5days of adoption and there were medical issues that we were not aware of I could bring the vet bil on and be reimbursed for the additional expense, I questioned her if she was for real and she said yes if the vet visit is within 5 days of the adoption. I thought that was great. After going to the vet the very next day we are informed our new addition to the family is infested with ear mites as well as under the skin mites and he may very well loose all of his hair and look like he has the mange if medication does not fix the issue. After talking to the Director I was informed that I was told if there was a problem within 5 days they will refund my adoption fee in full of I was Willing to surrender the puppy back to them as well she has nformed me I should have read the paperwork before I left the shelter and I informed her I did not feel the need to read the paper since the girl assisting me read everything to me I n such a fast manner I actually thought she had attended the Evelyn Wood Speed reading School..I questioned the girls out them paying the extra vet fees and she said point blank yes we will reimburse you for the additional fees from the vet, not sure how someone could get those words confused as the director informed me I was just confused. I know exactly what I was told, I was surprised that they would be willing to do something like that, also they didn't give the puppy a bath as we requested, he smelled like the shelter smells, like it is never cleaned and sanitized. Anyway don't trust this shelter to be totally honest when going thru the final adoption process, question what they are telling you and read the paperwork yourself and don't let them mislead you by them reading it to you in such a fast manner that you can't read it as fast as they are reading it to you, I'm very happy adopted my puppy and I don't have a problem with the skin mites and ear mites my problem is how they lead me to believe what they lead me to believe even after I questioned what I was told, don't deceive me, once you do I will let everyone know you are a deceiver. I should have maybe talked to the Director when I was picking up my new puppy as she had just come in that Sunday to grab her dog a ziplock bag of food...hmmm, I thought the food was for the shelter animals since that is what others donated the food for, didn't realize it was for the Directors personal pet use. Also the Director could really benefit from some customer service training because during my discussion over the phone with her she was very rude cutting me off while I was talking to her and tells Ng me I should have read the paperwork myself even though the girl assisting me read it to me, so I suppose what she really was say is, don't trust her employees to explain everything to you because obviously they have a tendency to mislead people! read more

The shelter is clean and much improved from the previous building they had. Every employee i dealt with was polite. If you try to call them to find out anything it can be difficult to get a response. It's probably better to ask in person. read more

I know it's a place for dogs and cats but it really smells bad in this place. They have a lot of people cleaning constantly so it's not because of lack of effort. read more

Appalling place. Squeezed our church for $50 because we took in dogs abandoned on our grounds. I was doing annual employer matched donations to them but won't be doing that anymore. Will definitely share this with the congregation too. Maybe they can also find a better place to share their charity dollars. read more