I used to like this office when it was Rensselaer Family Dentistry. But I've had the most…read morefrustrating experience on my latest visit since the practice changed. I was asked before my appointment if there were any changes to my insurance. There had not been, and I was using the same insurance I always used. I showed up for a Sunday appointment, sat through the whole appointment, including x-rays, had the dentist examine me, and waited for the assistant to write up the treatment plan, only to be told after all that that my insurance was no longer in network. I was told that my options were: 1) Pay the high out-of-network costs, 2) Wait a few months because maybe they'll take my insurance then, or 3) Go somewhere else, When I asked why I hadn't been told this in advance, and reminded them that they had asked about my insurance before the appointment, I was told repeatedly in an incredibly patronizing and annoying tone that the situation was "unfortunate". What I did NOT get was an apology, or any indication that they had any interest in taking responsibility for the mess up. This caused me to pay them an out of network co-pay, and then another co-pay to an in network dentist who could actually help me. When they sent the claim to my insurance for this visit (which was nothing more than a waste of time and money due to their error), they sent me a bill for even more money. I wrote to them detailing the situation, and asking them to remove the balance because I felt it was unfair. What I got in response was just another explanation that I still owe the bill. What was NOT in the response was anything resembling an apology, or any acknowledgment that they screwed up. Sometimes a simply apology goes a long way, but it seems this office doesn't understand that concept. I cannot recommend this office, and will not be back. If I'm going go be talked down to in an annoying patronizing tone, I'd rather pay someone who at least helps me instead of wastes my time, takes my money for nothing, and then refuses to even simply apologize.

This facility is so nice. My nurse Janice was super. Explaining everything and so very nice at…read moreputting me at ease. Dr. A. is a great man. Went through every detail for my procedure. Just a nice man. ​

Office staff is very friendly and helpful. Payment was clear and there were no surprises or added…read morecosts. Honest. Dr Drone is extremely welcoming and professional! Hygienists have been great as well. Everyone is very nice and genuinely seems to care!

Dr. Jack Drone is an outstanding dentist- highly skilled, knowledgeable, and extremely personable…read more I used to dread going to the dentist but not anymore. A visit to his office is like visiting family. Highly recommend Dr. Drone and his staff. And a shout out to Hygienist Abby who has such a gentle touch. She is the best!!

I had a great experience with Chicago Dental Studio! From the moment I scheduled my appointment,…read moreMalia made the entire process smooth and stress-free. She was incredibly kind, professional, and welcoming, making everything easy from start to finish. Her friendly attitude and attention to detail really stood out and made me feel like a valued patient. Thank you, Malia, for providing such outstanding customer service. I highly recommend Chicago Dental Studio!

I have very complicated TMJ jaw issues and I saw Dr. Hoffman because he came up online as someone…read morewho specializes in TMJ problems. After two visits, I would NOT recommend going here if you have complex jaw issues. My issue is that my discs are displaced and locked, not just that my muscles are sore bc of clenching and griding. Went I first saw Dr. Hoffman, he recommended botox in my masseters and temples. He also recommended a repositioning split. The bill that I was given at that appointment included both the botox and the fitting for the splint which was done at the follow up appointment two weeks later. This was well over $1k. At my follow up appointment, the fitting for the splint took only about 30 seconds which I found concerning. Then i got the price for the splint which was $4k. I did not feel comfortable paying this after a 30 second measurement, so I decided to get a second opinion before moving forward. He also told me that he has only treated this in 5% or less of his patients. Overall, I am very unhappy with my experience here. I felt pressured into spending over $1000 on something that was totally unnecessary. I wish he would have been upfront and honest about his ability to treat my issue and recommended that I go somewhere that is more specialized in TMJ problems.

Dr. Derek O'Connor and his assistant are very kind, knowledgeable, and caring. I had a broken tooth…read moreand was a new patient with an emergency. The office staff is wonderful and made an appointment for me right away. Everything went smoothly from walking in to my second appointment for a root canal. He's very professional and has a great bedside manner. I highly recommend him and this office.

Dr. O'Connor is great!! Highly recommend... very professional and caring. Very conscious that…read moreyou're comfortable and keeps you up on what he is doing as he does it.... he recently restored my front teeth where i had old fillings... you can't even tell there are fillings there now. Did a beautiful job! very thankful i found him!! :)

Vicky was great as always. she is always interested in how…read moreI am doing, careful in her approach and thorough. Of course, thanks, Dr. Rick

The hygienist was extremely attentive and gentle. She was very knowledgeable. I never felt rushed…read more I was in and out of my cleaning in a timely manner, as well. I highly recommend Avalon Dental Spa!

This is a very dishonest dental clinic. They charged over $500 to extract a single tooth and…read morerequired patients to pay upfront before seeking reimbursement from their insurance. Patients have no idea about their pricing beforehand and end up paying out of pocket without understanding the cost. I paid $533 for a tooth extraction, but my insurance only reimbursed $119 because the clinic's fees are much higher than what the insurance company is willing to cover. At other dental clinics, you only need to pay less than $200 out of pocket, and $179 of that is a once-a-year fee that won't be charged again for your next visit. I strongly advise everyone to avoid this greedy clinic.

AVOID THIS SCAM, graduate students! I was looking for a new dentist and spoke with their…read morereceptionist, who assured me that they take graduate students' Delta Dental and have plenty of grad student patients. She warned me that they require payment upfront and then submit the bill to Delta Dental for reimbursement. When I arrived for my appointment, I confirmed this information again with the front desk and my hygienist. A simple check-up with no problems or peculiarities cost me $300!! Delta Dental couldn't cover more than half because of Anderson's exorbitant rate! A Delta Dental representative told me she'd never seen anyone charge so much. It took five weeks of back and forth with a rude Anderson Dental administrative worker, who kept interrupting me, telling me to stop talking, and spouting nonsense about the importance of communication and recognizing that these processes take time (FIVE WEEKS!? Just admit that you forgot or were trying to wait me out) to receive payment from Anderson Dental after they'd acknowledge that they had misled me. These people are scammers and their workers should be embarrassed that they stoop to trying to steal from graduate students. Never going back.

It seems like in this world we find ourselves living in that quality, caring, professionalism, and…read morecompassion are a thing of the past and then you find Randall Dermatology. I cannot begin to say or explain how wonderful it is to have such a place to go to for my Dermatological health concerns. Having a medical facility like Randall Dermatology removes so much doubt, stress, anxiety, and many other concerns that I experience at other medical practices. It is so nice to have a place to go that I actually look forward to going and I have a genuine feeling of peace and joy that comes over me when I leave because of the quality, caring, compassionate, and professional staff at Randall Dermatology. They truly do treat me with dignity and respect; like I was a close family member. Randall Dermatology is simply the best.

randall dermatology is the simply the best ! along with dr randall, the medical and office staff,…read morei have found them all to be thorough, professional, extremely knownledgeable and most of all compassionate. i feel very fortunate to have the staff assisting me during my health issues. thank you for listening!

Their staff is thoughtful in every possible way. They've helped with extra receipts for insurance,…read moreappointment reschedules to match my children's appointments, and availability to answer questions before and after treatment. And of course the quality of care is high. Highly recommend this office!

I hate to say but this doctor makes his diagnosis based on how you look and where you are from. As…read moresoon as I responded to him that I would be from middle east his attitude drastically changed. I visited his office back in 2015 when I was living in W Lafayette. he told me I would need 5 crowns and 7 fillings. Fast forward to today (9/14/2021) I still have zero crowns and zero fillings in my mouth. I cannot emphasize how frustrated I was when I heard from a friend of mine that the exact same doctor put 12 holes in their teenager kid's teeth. He must be evaluated for his mental state and wrong doings and his license must be revoked.