Not satisfied. The photographer was fine, but up front they tell you that you have to purchase $65 worth of prints plus the sitting fee making it $100 minimum (which was fine, no big deal). What they don't tell you is that ONE print is $65. So over $220 later, we purchased 4 digital prints that they say will take 14 days to be emailed to you. On day 14 I called for them to tell me "there are several of them so they are being retouched". I informed him we only had 4 prints that we ordered to which he responded "Oh okay we will have them emailed to you within the next hour." Which leads me to believe that they weren't even retouched so why did I wait 2 weeks for 4 prints? We won't be getting photos done here again. read more

Went today for "bunny" photos for my daughter for Easter. The pictures came out very cute, but that's not hard to do when mixing a 9 month old with bunnies. The prices however, are OUTRAGEOUS, I did not realize going into this that I would be spending a small fortune for a couple 4x6 and 5x7's, let alone if you want the actual digital file of the image. The gentlemen taking the photo did a fine job, but did scare my daughter a few times, and didn't seem well versed on photographing small children, and they all together seemed a bit disorganized. I was having to fetch the bunny for them as there was nobody else around to help with that task, yet numerous people who worked there..... While deciding on photos, they are very pressuring and there were a lot of photos to choose from. He kept giving us a hard time for taking so long to decide and was rather snarky with us. Needless to say, the pictures were cute, but nothing out of this world. For the price they charge I would not recommend this place to anybody, honestly I felt I could get a similar quality picture doing the job myself, anyone have a bunny I can borrow? :) read more

Super pricey, almost missed the Easter deadline and they didn't even call to update us on status. Color correction was terrible, just bad.

We went to go see Santa and had no idea that protocol for this place was to make an appointment ahead of time. The person checking us in made us feel bad and guilty for not doing this. The family ahead of us ended up walking out because of how they were treated. We stayed so we wouldn't disappoint our son. Even though the guy told us they were fully booked and it would be hard to get us in, we got in within 5 minutes. While we were in seeing Santa, the same person checking us in came in and told the photographer that he needed to hurry up because there were a bunch of walk-ins but to not be rude about it. While checking out, the girl laughed at me when I told her we needed the cheapest option, which was 2 4x6s for $25. Needless to say, we will not be going back next year. read more

I took my daughter and my niece to Jordan's a year ago to get photos with Santa. I am leaving this review today to so that other people know about the unprofessional way I was treated by the manager after checkout. When the photos were being taken there were signs up that said not to take pictures with your phone. I did it anyways, after all I am a paying customer so I figured nothing too bad could happen. Only after paying nearly $50 for a digital copy and some physical copies (we had to pass on our favorite photo because the business refuses to move or remove a watermark of the company logo) the manager approached me and informed me that taking my own pictures was strictly forbidden and next time I would not be allowed to take my phone back to the photo shoot. Well there will NEVER be a next time with this business for my family. I am only leaving this review today to encourage their potential clients to do themselves a favor to make the 25 minute drive north from Jordan's to Crown Center to see Santa. When my daughter sat on Santa's lap the photographer asked me if I was just taking pictures or if I wanted them to take pictures too. Now that is the Christmas spirit that are consistent with my personal values! Crown Center would have been happy to allow me to take my own pictures and not pay them a dime. I decided to get an ornament, photo and snow globe, none of these options are available at this demoralizing business. I would happily return to Crown Center based on having an experience that exceeded my expectations for seeing Santa only due to the experience that Jordan's provided me and my family. If you are wanting to get photos with Santa this year take my advice and pass on this business, you'll avoid dealing with an unprofessional attitude and ridiculous restrictions. Besides Crown Center has a whole Santa land with fun things for the kids to do while waiting seeing Santa. Happy Holidays! read more

We went to get a picture with Santa. The fact that you can reserve a "session" time was HUGE! Everyone we interacted with was very professional and the Santa was spectacular. He made my kids (ages 8 and 3) completely at ease. The pictures are wonderful. Thank you! We will make this a Christmas tradition. read more

We went for live bunny photos with my kids. The photographer had no idea how to interact with kids. She tried to make them smile by talking about bunny poop and bunny farts over and over, then to make it worse, started asking if each of my kids was farting. My kids are young and do not even know what a fart is. After the fact, I had to explain to them that it is rude way to say how we describe it. I have had other photographers who are much better at interacting with kids and can elicit genuine smiles. The assistant looked totally bored out of her mind and made no effort to help unless the photographer specifically asked her. The prices are also outrageous. Bunny photos are a cute idea but totally not worth it from this place. read more

Went in this morning for a picture and I think they were in a rush for us. Plus the photographer was asking our daughter to hug santa so her face was covered the whole time. Unfortunately we had our options limited when selecting the picture that we wanted to buy. At the end we had to buy 2 pictures so my husband can photoshop these since santa had his eyes closed in the only picture that turned out good. Overall, santa is great but photographer is ok, especially if you have to pay $50 for one pic! read more

Photos were fine, but the website verbiage is misleading regarding digital image purchase. KNOW BEFORE YOU GO that each individual digital image is the price quoted on their website, not all digital images. Egregious. Also be prepared to be rushed selecting photos for your precious little one(s). The whole experience was disappointing. I will definitely not come back and won't hesitate to share this experience with others - prefer to save them the hassle. read more

We booked the bunny photo shoot and overall I am very disappointed with the experience. The photographer was NOT thrilled about her job and didn't smile the entire time (although her assistant was WONDERFUL) The session was very rushed to change scenery instead of trying to get better shots. But by far the most disappointing fact is the pricing. For a 15 minute session and three (THREE) 5x7 photos, we paid $97. Yes you read that correctly. That is horrifying and honestly this company should be ashamed. In addition, it took just shy of 2 weeks to get the photos back! We will never book here again and will tell our friends with children to steer clear as well. read more

I took my daughter for bunny pictures the Monday before Easter. I thought I would receive the pictures the same day, as I did Santa pics in December. I was told they would be edited and I would get them within 5 days. I purchased 4 digital copies for $175 (over priced I know). I had to call the Tuesday after Easter to find out where my pictures were. I told the gentleman that receiving them this long after Easter was pointless. He then asked me if I really felt pictures of my kid were pointless. Then proceeded to tell me that if I had received the pictures unedited that I would still be unhappy and demand a refund. Completely untrue! I was completely happy with our unedited Santa pics that I received the same day. Instead of good customer service and following through on their end of the deal after I paid for a service, he wanted to turn it around on me. I did get a callback and got the refund, minus the sitting fee. I won't be going back and will take my business somewhere else. read more