I needed a suit for my niece's wedding while also needing to update my dress wardrobe. So, I…read morethought I would try a custom suit and give Indochino a shot. In the end, I was very disappointed by both the service and the end product. The staff member that measured me was not friendly, seemed uninterested in servicing me, and lacked the customer service skills I would expect from a custom suit maker. Once I received my suit and tried it on, it was the worst fitting suit I ever experienced. I contacted the store to inquire about having additional alternations done and the sales rep, who was rather put off by my request, said to me.. "are you sure that you are wearing the suit correctly?" it me, that was an insult. After having a second fitting they said that I would get a call and a text when my suit is ready in two weeks. After two weeks, I called and they said.. "Oh, we tried calling you" but I never received a call or a text. After picking up the suit, my event was only two days away so I did not try it on at the store. When I did, it still did not fit properly. In fact, the pants felt no different and I wondered if anything was even done. I will not be going back to Indochino in Philadelphia. They seriously need to work on their customer service, their general attitude, and providing a product that actually meets their price point.

I purchased two suits in April 2023. Now it is November 2024, and I ended up getting a couple of…read moresuits whose arms are so tight I cannot wear. See the picture. My Apple Watch gets stuck and I have to pull the sleeve to get the Watch out. I wanted to make several suits, and decided to try a few stores specialized in tailored suits, and Indochino was one of those. The guy who was in charge with me was nice and fashionable, but it turned out he had no idea about tailoring. I waited for a month for the suits to get tailored and ready, but when I came in, it was dissappointing. The sleeves were extremely tight. Pants were so buggy. I think whoever tailoring the suits cannot follow the order. I asked the pants to be adjusted in the same way but three pants came back in totally different waist size and length! These things never happened in other tailored suit stores. I asked everything to be re-done, and they were nice to promice to fix everything, but when the suits came back after another month, things were better but sleeves were still too tight. After two visits asking the same fix, I thought it's a waste of time to go back, so I told them to fix the sleeves as promised, but the store manager refused to fix them unless I come in again (I I was asking the suits to be fixed as agreed in my previous visit!) So I gave up. It was not cheap, but not expensive either, and not worth my time to deal with this. It's been already a few months. This was mid-2023. I was also either too busy or not in Philadelphia anyway. In fall 2024, a new store manager contacted me and promised to fix things. But he told me this is a "special favor" since, even though Indochino promises to keep working until a customer is satisfied, this "promise" has a time limit, and they won't do anything after a few months. I went into the store, and did the fitting again (but they didn't even bother to measure, which made me worry), and asked them to fix the sleeves as i asked them 18 months ago. The new store manager was nice. But the result was the same. They shipped the suits right away as promised but I found that they just shipped then suits without doing anything; the sleeves are almost exactly the same. It is possible that the new store manager wanted to dump these suits asap. See the picture. My Watch gets stuck in the sleeve. I know individual experiences differ and many seem happy with them but I never had such a terrible service in my life and wholeheartedly recommend eveybody to avoid this store and go to similar places such as Suitsupply. I think they are a bit more expensive but the service and quality is significantly better.

Came here for my first custom suit for my sisters wedding. I had the opportunity to meet with my…read morestylist Ryan who made the experience worth every penny that I paid. I was a little concerned when I went for what would have been my final fitting and alterations needed to be completed. 1st time .. ok .. 2nd time close the date , the alterations had not been completed or ever even done as the suit was still snug. 3rd time was a charm and two days before the wedding. For the ending results I was very pleased. If ever in the area and in need of a great suit I would recommend this store and the services of Ryan.

Imagine being quoted for a custom suit for you and your 4 groomsmen, drive two hours to pick it…read moreout, and when you get there they say oh whoops we misquoted you, and it's actually double the price, and we won't work with you on the price. "That's the price and that's it." That was our experience. Very disappointed and unprofessional. Highly not recommended.

Non-existent customer service. Planned to take my stepson for a tux for his wedding. Wanted to…read morehave some friends there to surprise him. Asked to confirm a date and was promised a call back - no call back. So I called again and was told the store would not be open on the day we were planning. I coordinated another date with the group and called to confirm. Left detailed message and was promised a return call. No call back. Contacted the corporate office: concierge@hiveandcolony.com. No response. This place has a serious problem returning calls.

Wow! What an experience. I'm a super particular artist who wanted a custom suit, but way outside…read morethe box from the normal. A mandarin collar long jacket with really unique fabric, plus a dark plum pants and vest. Rashid and the crew at Hive+Colony are artists, this is a level of attention and quality way out of the league of any similar offerings. The amount of measurements taken to ensure perfect fit is something I have never seen before, but what a difference it makes! There is real talent here, old world style, and they can pull off things very far from cookie cutter. You want to look like the Matrix or just like a million bucks, look no further. Thanks guys! I'll be coming back for more!

I have only had wonderful experiences with Berel & Co. Berel has a very good eye for design, color…read morepalate and fit of the garment. Either formal, suit or casual looks can be easily crafted with Berel's assistance and experience. The tailoring of the garment itself is extremely high quality to match the very best fabrics available for men's suiting. I highly recommend him for the discerning and stylish gentleman.

Needed a tux for a formal event. The shop I had scheduled a rental from flaked out and was unable…read moreto provide me with a tux. Called Tony's and they said 'Come on in! We'll take care of you!' I arrived 20 minutes before closing. They TOOK THEIR DAMN TIME, and made sure I had everything I needed, and that everything fit well, including letting both the sleeves and the pantlegs down because I'm so tall. They pressed the suit and shirt and polished the shoes. I walked out of there well after closing time, with EVERYTHING in a suitbag, 90 minutes before my event. Is this place convenient to me? Not really. Will I go back next time? ABSOLUTELY!

Just left the place after getting fitted for my prom suit it was perfect. Customer service was…read moreamazing and everyone was very nice and accommodating. I haven't been to a good place to rent a tux till now i will 100% be coming back everytime i need one.

Ed at Ernesto's made the process for getting a custom tux for my wedding easy and enjoyable. Ed…read moreguided the design and provided a great fitting suit that was exactly my style!

I was excited to learn that Ed DeSumma now has a convenient location in Center City Philadelphia…read more I've been having my suits and shirts made by Ed at Ernesto for the last 20 years. I have had a collection of tailored clothing in the finest fabrics that allows me to dress with a unique personal style along with a custom fit. I can't recommend Ed's attention enough. And now I can see Ed at 1700 Market Street!

Amazing service!!! I brought in a dress that had many pulls in it, and the owner was incredibly…read morekind and thorough. She carefully went through the dress, fixed every issue, and made sure it looked perfect again. I really appreciated how much care and attention she gave it. Such a great experience with excellent customer service. I would highly recommend to anyone needing alterations or repairs.

Wonderful service. Helpful, kind and talented. Would use…read moreagain. Highly recommend. We had a dress that had too much fabric taken in to be tighter . Fabric was definitely a hard to sew silky fabric....

It's not just that the clothes are gorgeous. It's the whole experience. This is fashion pampering…read moreat a level I never knew existed. First, I sent my husband to CMMP to upgrade his work wardrobe, and he's now the best dressed guy in the office - a far (far) step up for him. And then I went myself. Yes, the whiskey was a motivator, but I absolutely love my shirts, and the store and the staff and the style, and honestly the whole package. Shopping (especially online, but even in store) has become so impersonal, and this was a welcome and refreshing respite. Highly highly highly recommend.

I was blown away by the quality of Commonwealth Proper suits. As a photographer, details are picked…read moreup easily by the cameras. The stitching and quality were flawless and extremely fashionable. The groom and groomsmen looked so handsome in their suits! I highly recommend using Commonwealth Proper if you want to look dapper on your wedding day or at an event with great customer service!