I have been taking my dog a yorkie to this groomer for many years. I usually get his hair cut 2…read moretimes a year. Just before fall and just before summer. When I called to make his before winter cut I was questioned about his age, his health and was told it would be a long wait because I wanted a particular groomer to groom him. I wanted the owner. I was told by the owner he hadn't been in for 2 years I corrected her and said he was there in January 2025 and was cut in the face like a lion. After about 5 minutes of her page turning she gave me a date to bring him in. I said ok. But over night I thought about how I was treat as a customer who has been coming there for at least 10 years and I was feeling uncomfortable. I canceled the appointment. I no longer trust them with my fur baby. They do a good job grooming however the customer service I received left a bad taste in my mouth. I will not be returning to this groomer after 10 years. It's very upsetting because I now have to find a new groomer. People of color beware!

I am so glad I found this pet salon. My girls are my world as many fur babies are. My girls are the…read morereason I get out of bed most days. Finding a new groomer is always terrifying for me because I am trusting them with my everythings. The groomer took such great care of them, put them together when I asked, listened to the important things I pointed out about my fluffy girl. I came back and was so pleased to see how great they looked and how happy they were.

They always Do a great job! my fur baby comes out looking so cute every time. That is scheduled…read moreahead of time though because they're getting very busy.

I've been bringing my puppy here for at least 4-5 years, and Preppie Pooch always does such an…read moreamazing job. Today was no different. My boy is handsome, smells amazing, and is a happy puppy. Thank you to the entire staff.

Diggin' Your Style did a fantastic job grooming my Westie! It was time for her summer cut and I…read morecouldn't be more pleased. I highly recommend them. Locally owned by women, too!

Amazing dog groomer!!! Virginia Beach area check out this groomer you will thank me later!!!!!read more

Took great care of Daisy and did an excellent grooming job. The staff is always friendly and…read morehelpful.

Called to make an appointment for my 1 year old mini Aussie mix who needs a trim. The family that…read morehad him before us abused him and he's very skittish(huddles from loud noises, terrified of certain shoes, etc.), so we asked if we could stay like we used to with our other dog we took there years ago and they said no, and then she recommended that we get some trazodone from the vet if he's skittish if we want to bring him in. I left a very hateful review before this, and I decided to clean it up with this one instead. I will just let dog lovers make up their own mind about this business with this information. ADD ON EDIT--I was reading other reviews after I posted this and I would like to let people know that the NEIGHBORS of this company left a review saying that they can HEAR them SCREAMING at the dogs through the wall to SHUT UP and stop barking. WTF?!That was two years ago, I don't know if things have changed with that, I don't live next-door, but please avoid this place! (Added photo of the review I'm referring to.)

In the past we brought our dog to Muddy Buddy on Independance and Haygood and loved them. They…read moreclosed. We didn't find a place that compared so made the half hour drive to near Oceana. We got many reminders of our appointment time and were 5 minutes early. They had no previous record of our dog. The groomer was waiting for us. All good. Told 1 1/4 hours. At 1 1/4 later Told they needed 45 more. I asked to use the rest room. I walked past her and she was wet, in a cage and two dogs, that I hadn't seen before, one was on its way out and one was on the grooming table. I should have taken my dog then hindsight! She still had Greek yogurt (don't judge) dried on her face. One eye was well groomed not the other. I can hear her toenails on the floor. I got a discount as an apology for the time. Not going back.

Muddy Buddy has been grooming my Shih Tzus since they were puppies. They get very excited when…read morethey see Kat, their groomer, pull up in "The Spa Mobile"!

Courtney is a lifesaver! The holiday snuck up on us and we hadn't got our dog groomed. Thankfully…read moreshe was able to squeeze us in. Mary Jane (dog) loved Courtney! She knew exactly how to handle her coat and made recommendations. Highly recommend, PLUS who doesn't love a mobile groomer! Thanks Courtney!!!

Liz did an amazing job with our 12 year old Pyrenees mix!…read more She has a lot of arthritis and does not like to be touched on her back legs. Liz was kind and patient with her. She can out of the van looking 10 years younger!! Highly recommend!! Communication was easy and our appointment was on time.

I hate leaving negative reviews, but this was the second time my cat's grooming appointment was…read morecanceled at the last minute. What made it especially frustrating is that I had already gone through the process of obtaining and administering prescription gabapentin for my cat in preparation for the appointment. I understand emergencies and unexpected situations happen, but repeated last-minute cancellations make it difficult to plan and create unnecessary stress for both pets and owners. Communication was polite, but reliability has been an issue. I hope scheduling and notification practices improve in the future. response to your response: I understand injuries and unexpected situations happen, and I wish your groomer a speedy recovery. My review was not meant to criticize the reason for the cancellation, but rather the inconvenience it caused. I had already obtained and administered medication to my cat in preparation for the appointment, which requires advance planning and a veterinary prescription. While I appreciate the notice that was provided, the end result was still a canceled appointment after preparations had already been made. My review reflects my personal experience and the frustration that came with it.

Have an American Cocker Spaniel and MaryBeth is her groomer. Absolutely wonderful shop & staff. I…read moreask Chloé if she's ready to go see MaryBeth and off to the front door she goes in excitement.

I rarely leave reviews, but I feel this experience needs to be shared for transparency…read more We brought our dogs in for an 11:00 a.m. grooming appointment. We had confirmed the appointment for 11:00-11:30 a.m. for a full grooming service for two dogs. Upon arrival, we were initially given a price estimate, which increased once we arrived. We understood the adjustment due to one dog being heavily matted and the other having a thicker coat and we still chose to proceed after discussing pricing for both dogs. We were told we would receive a call around 3:00-4:00 p.m. when the dogs were ready. We did not receive any updates during that time. From a customer standpoint, even if there is a delay, I believe customers should still receive a courtesy call with an updated status or time estimate. At around 5:15 p.m., I called to check on the dogs and was told they were still not ready and that we could pick them up as they were. We went ahead and waited in the parking lot for a call, but I had to call again at 5:58 p.m. for an update, and only then was it confirmed the dogs were ready. We were never proactively contacted as originally stated. When we arrived for pickup, the owner was visibly upset and spoke in a raised voice in the background right in front of us. She made repeated comments about customers being "impatient" and used unprofessional language while addressing the situation, including saying customers should "just take care of their own dogs." She then approached me with an attitude. The tone of the interaction felt confrontational rather than focused on resolving the miscommunication. During pickup, the employee also stated that our appointment was at 10:00 a.m., which did not match what we had previously confirmed and added to the confusion. After we had already returned to our vehicles in the parking lot, the owner came outside and continued the conversation near our cars. The discussion continued regarding appointment timing and pricing, and the interaction remained heated rather than being handled calmly or professionally. Personal matters were mentioned during the interaction, which further escalated the situation and felt inappropriate in a professional setting. As an owner with "30 years of experience" in the business, I believe there is an expectation to communicate and handle situations with professionalism and composure. If there is a misunderstanding or issue, it should be addressed calmly and respectfully rather than with a raised voice or confrontation. Because of the lack of communication, the delay without updates, the way the situation was handled both inside and outside the business, and most especially the attitude of the owner. I would not feel comfortable returning or recommending this grooming salon.