This review has nothing to do with the back office staff, this review is more geared toward the…read morefront office staff handling payment and billing the patient insurance: I think you should be a lot more transparent about what it means to be an out of network provider for Delta insurance. I was charged $285.00 up front for my son's cleaning/check up and you assured my husband over the phone that you guys would bill our insurance and we would get the reimbursement for the cleaning/check up sent directly to our house from Delta. You did in fact do all of this, however, we were only reimbursed $147.00, due to your out of network status with Delta. Cleanings and check ups should be fully covered under my insurance, so paying $138 out of pocket for that is absolutely crazy. For people not familiar with dental prices, a cleaning and check-up at most dental offices for a patient with absolutely NO insurance typically runs $75-$200. Don't be us and learn the hard way, choose an in-network provider! I understand they're not trying to lose all of their clientele due to cutting off all the dental contracts, but I think you need to be more honest with people not familiar with dental billing and let people know much they will be reimbursed back. My husband was under the impression that we would get the full amount back that we paid up front based on your conversation with him. If you truly care about your patients/clientele, I highly suggest you start being more honest about the up front cost and how much will be reimbursed back by the insurance before seeing the patient. We would never have agreed for our son to be seen, if we knew the full details.

I have always liked the care here. Be aware they are not in network with Delta Dental. This is the…read moremost common and often only dental insurance many employers officer. This mean you will be charged a lot of just a cleaning and xray. I've been a little disturbed lately they keep pushing Invisalign. So far everyone I know they have asked about Invisalign. These people are all adults and some even geriatric. I go to the dentist for cleanings and fillings. If I'm interested in Invisalign then I'll see an orthodontist. The pushing of Invisalign feels like a money scam. I'm considering looking for a new dentist due to the asking everyone if they want Invisalign and no longer accepting Delta Dental.

Great service, friendly & professional. They give you all the time to address your needs.read more

I would like to highly recommend this office. The doctor was very personable and honest with my…read moreassessment. definitely will return in the future.

Great dental office. Nice doctor and staffs…read more Friendly and kind and knowledgeable. I can recommend this office to anyone.

Went to this dentist once and never again. I felt like I was part of a herd of cattle getting a…read moreshot. No! introduction or a word of anything. Looked in my mouth and told his assistant she needs a cap. Gave me a shot and off to the next patient. Waited for quite awhile for him to get back to me. Finally he put a temporary cap, and not him but his assistant told me to make an appointment to come back for the permanent. I never went back! Found myself another dentist. Worst dentist I ever went to. Wish there was a zero star rating.

Don't bother going here for emergencies. I called a week ago and told them I think I need a root…read morecanal and that I was in severe pain. I made an appointment and took a day off of work to get my issues taken care of. During my exam the dentist says... Yes I think you may need a root canal. (this I already know and explained to them a week ago on the phone). He then says I will need to refer you out to my root canal specialist. I'm like what? You already know I waited a week and I'm in pain. So they attempt to make an appointment for two days from now. I reply I can't do that, I already took off work to get this done today. So the specialist who is 30 minutes away says ok we can see him. So now I drive to another city to see the specialist only to be told it would cost me $126 just for a consultation... No work on my teeth would be done The work would be scheduled out another week or so because the specialist was going on vacation. Needless to say this type of customer service is unexceptable. I was never told on the phone during the initial call that if in fact I needed a root canal I would get referred out to a specialist. Had I known this I would have made other choices to get my exam. I am beyond frustrated and still in pain with nothing done to fix the issue. I work six days a week in San Francisco ( which is a 2 1/2 hour commute), so my time is valuable. I hope that everyone reads the comment by the dentist in response to my review. There was no confusion on my part. I never named this dentist, I simply said dentist. It happened in his office and there still is no accountability to the breakdown of communication. I simply put that had I known that I would be referred out, I would have checked other avenues. Maybe this is the way care dentistry works but I was never afforded that. It really demonstrates that lack of empathy he has for people. I also agree with him on one thing... I never met him. But I never said I did. It was his office and it was a different dentist. However when someone calls the front desk and describes there symptoms etc. I have had root canals before and told them I think this is what it is. My former dentist did everything in house including the procedure, so that is my experience. It really comes down to just explaining procedurely what to expect if it was a root canal situation. I probably would have came in anyway knowing that because that is the practice of care dentistry. I too feel bad. I feel bad that the dentist takes no accountability for people he employs or things that happen in HIS office. I truly thought I might get some contact where we could have had dialog but instead it's just an example of my experience. I understand he is well established and I hope this was an isolated incident.

The entire staff is excellent. I have been coming here for over 10 years and had positive…read moreexperiences with all the dentists and staff. They are quick to get you in for both non-emergency and emergency visits.

Exceptional experience from start to finish. Dr. Jodi is absolutely wonderful. She takes the time…read moreto explain everything and answered all of my questions in terminology I could understand. She even diagnosed a problem that I have been having for my entire life that was missed by several ENT specialists. The entire staff goes above and beyond to make you feel comfortable and relaxed. I couldn't be more pleased with my experience and highly recommend this dental practice.

Staff was very nice, but Dr Jodi made me feel like I was in a used car lot. After 3 days of…read morepressure with phone calls and me saying I can't afford it right now. I decided to get a second opinion. Found out only thing I need was an injection in my jaw and some PT. Be very careful if you go here do your research. Please if the smallest thing you do watch Diagnosis and Treatment of TMJ Disorders with Dr Michele Jehenson from Stanford on YouTube.

My wife & I have been taking our dental care to River Oak for over 5 years now and I couldn't be…read morehappier. The office staff is friendly, helpful and always supportive. The hygienist and technicians are amazing and the quality of care that you get from the dentist is amazing.

disappointed. My dentist will be retiring soon so looking for someone new I went here. Had my…read morecleaning and xrays, was told I need 2 caps and 6 fillings. mind you I had just had my teeth cleaned and xrays/ check up 6 months ago. Thought is was excessive so went to 2 different dentists. BOTH said no cavities and nothing needed to be done. be careful! GET A SECOND OPINION!!!

dentist and reception and assistants are really nice fast and everything worked out wellread more

My experience was great ! I love the staff dearly everyone was amazing throughout my braces process…read more. I would definitely recommend.

Christina completely transformed my smile! She lasered my gums and added length to my small teeth…read morethat I was always self conscious about. She is gentle and genuinely cares about my oral health. The hygienists are pleasant and always keep me educated on what I can improve on. I enjoy going to the dentist now! Front office always offers a cookie and coffee at the end of my appointment. I love it here

From the owner: Cerec crowns made in one day, and cosmetic dentistryread more

I've been going to Sceville Dentistry for over 8 years now, am beyond pleased, and highly recommend…read morethem. My appointment today was with my hygienist, Meghan, who is amazing. Meghan is professional, personable, and quite knowledgeable. She is able to communicate in layman's terms how to continue or improve my dental hygiene. I am blessed to be one of her patients

Dr. Sceville is very personable and very professional. He and his staff are very informative. They…read morequickly assessed my needs and adroitly formulated a treatment plan. Today was my first visit. I look forward to subsequent visits and the successful resolution of my particular dental issue. I have the greatest confidence this will happen.