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    Joseph Arcuri II, DDS

    3.0 (8 reviews)
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    11 months ago

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    2 years ago

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    5 years ago

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    5 years ago

    Worst front office medical or dental experience I've encountered. Please see my Google review for details.

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    8 years ago

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    Elite Dental Group

    Elite Dental Group

    2.8(5 reviews)
    2.9 mi

    Everything started out fine. I went in for a first-time appointment/evaluation. The doctor(s) were…read morepleasant and informative. I was feeling positive about them being able to help. Then the problems began. As I was leaving they promised me they would call me with information that I needed to run the treatment scenario by my insurance. On my way out I also requested that they email me so I would know for sure the proper email to use. I received no such email but I did then proactively email them information that they had requested to their business email. A few weeks went by; no phone call; no email; no communication whatsoever from them. Then, a few months later, I called. The person on the phone didn't acknowledge that I had sent the information I requested. They stated that no such information from me had been received. They also didn't acknowledge their promise to me to provide me the codes so that I could exercise my due diligence and run everything by my insurance. The pleasant (I am being ironic, she was rude) woman I spoke with told me that they were still waiting for information from me. I then informed the pleasant woman that I had the information they needed and requested - again - for them/her to email me so that I could respond with the information they said they needed. (Remember, my prior email was ignored - or never received maybe?) The woman I was speaking to laughed at me derisively for requesting that she be bothered (not an exaggeration, it was a literal "guffaw") with proactively emailing a potential customer. I didn't respond to her disrespectful tone or haughty, derisive laugh and pleasantly requested again that she email me first. She said, essentially, "sure, whatever." (Paraphrasing.) I did not react to the provocations of the receptionist/admin since I did really like the doctors. Of course you know the end of the story. The boss - pardon me, I mean the admin - did not email me. Maybe she's an undercover billionaire boss who runs the practice for fun and not profit; and she doesn't do things for lowly customers. Who knows, regardless, that's what happened. I wasted almost $200 out of pocket (my co-pay), drove quite a ways from my home, and had the pleasure of being disrespected multiple times. I am glad, however, that the admin felt powerful and got joy by being an mischievous gatekeeper. Low quality people enjoy abusing their power. Bottom line, if you can get past reception without losing your cool and get to the doctors (who are actually very pleasant and professional) you might consider this place. But if you are not a masochist then maybe consider a place where the staff CAN be bothered to be nice, professional, and considerate.

    Worst dentist around! Do not go here! The staff is unprofessional , unreliable , rude, and I…read morerecommend you change your dentist immediately! They have no clue what they are doing! Going to the dentist is traumatic enough, so having someone you can trust with your smile is imperative! Unfortunately this is not the case for the staff at Elite Dental group in PK. You should do better guys! You work in healthcare! Re-evaluate how you treat your patients! If there was a negative 10 stars, that is what I would rate this place!

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    Elite Dental Group
    Elite Dental Group
    Elite Dental Group

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    TRU Dental - A tooth.

    TRU Dental

    1.5(8 reviews)
    2.1 mi

    Taking a star away because every crown seems to attract food particles and are nearly impossible to…read moreclean with flossing and toothbrushing Nice doctors and staff but I guess I'm back in the market for a new dentist.

    Dr. Sung should lose her license as a Dentist. She is rude and unprofessional and rushed us out…read morewhen we came in. My 7 year old had her first visit with Dr. Sung a few months ago. She had a bad tooth, cheek swelled up one morning, we figured it was an infection and made a same day appointment with Tru Dental. Dr. Sung for our first time meeting, came in to see my daughter. She took 1 quick look at the tooth and swelling and told my mom and I she wouldn't send in for oral antibiotics that my daughter was in need of antibiotics through an IV. She was aggressive and shouted at both my mother and I. My husband takes my daughter to the ER that day. The ER told my husband that Dr. Sung pretty much pushed the problem elsewhere and that my daughter was nowhere close to needing an IV. The ER prescribed my daughter oral antibiotics. My daughter had her tooth pulled today by another pediatric dentist who was amazing in Hopewell Junction but Dr. Sung wrote the wrong tooth down in her referral letter. I will never send any of my kids there again and I definitely wouldn't recommend them to anyone else. On the bright side, being that my experience was as disturbing as it was with Tru Dental, we found a place for our 3 kids that was warm and gentle.

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    TRU Dental - Lobby at Medical Arts Pavilion at Mid Hudson Regional Hospital for TRU DENTAL

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    Lobby at Medical Arts Pavilion at Mid Hudson Regional Hospital for TRU DENTAL

    Joseph Arcuri II, DDS - oralsurgeons - Updated May 2026

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