I experienced the most rude and disturbing behavior by one of their staff over the telephone that I…read morehave finally decided to find another doctor! It had happened before over the phone that one of the women receptionists spoke rudely and treated me like dirt over the phone. This happened when they were still located at their old address. However what occurred on May 21st was totally outrageous that I don't want to goe back them office after the experience. Here's what happened. Another doctor's office told me that they needed a "referral" from my doctor at Needham Family Practice. So I called them and a woman answered the phone. Maybe because she is basically anonymous she feels that she can verbally abuse callers I don't know, but after I explained what I was told by my other doctor's office staff, the woman abruptly interrupted and said, "First of all, who is this?" After I told her my name and info she stated, "Your last appointment was in July of 2014." As if this was some sort of problem. I had to explain that I had had to delay my followup appointment because of a death in the family. She cut me off again to say a referral wasn't needed. So, I told her how the other doctor's office had just called me and she again very rudely cut me off and ordered me not to yell at her! I was dumbfounded at this bizarre behavior from this receptionist, especially since I hadn't even raised my voice at all. Peeved I stated back to her "Wow, if you think that's yelling you've never heard me yell." She continued talking to me in an extremely rude and combative manner. So I just hung up, otherwise I would have yelled at her. I wrote my doctor Dr. McWha and told him that I didn't "want come back to your office after this experience," and that "I won't feel comfortable having to be confronted by this person in the future." I paid him the kindness of writing a letter explaining why I didn't want to use their services anymore and he just ignored my letter. He once wrote me a letter because I had to change an appointment, but I guess their staff is sacrosanct. In my opinion Dr. McWha wasn't a bad doctor nor Dr.Corcoran, however their preformances as doctors doesn't out weigh the negative treatment of the harridan I encountered. A previous doctor who worked there Dr. Finn, who has moved on, misdiagnosed an infection on my father's legs. He said it was "salt." It wasn't salts building up and oozing out of his legs it was a virulent infection which ended up killing him. So, yeah, there has to be a better place where the staff is nicer and the doctors are better than Needham Family Practice. Since the office moved it is not as close to the main hospital either.

Avoid: doctor cares more for his financial well being than your well being…read more I never thought I'd write a negative review for a doctor. However my wife and I have had a terrible experience with the doctor and their billing practice. The short of it is, the doctor moved locations and because the new location was much less convenient, we canceled our appointment. We spoke to them twice before the date of the appointment, and both times requested to cancel the appointment. Doctor's practice did not cancel the appointment and then charged us a no-show fee. We called to ask them to remove this bill as it was inaccurate. We called multiple times and left messages, but no one returned a call. Finally after our frustration was mounting, the doctor himself called. Instead of listening to us, it was clear from the beginning that the doctor had it in mind to "tell us off." The call was a formality merely. He asked if the call was being recorded, and when I told him no - he proceeded to tell us how his staff is never wrong and that it's our problem. He was curt and condescending in his tone - and he clearly did not really care. When I mentioned that we canceled because their practice had moved locations, he did not seem to care. As long as he got his money, even for billing us wrongly, it did not matter to him. He proceeded to hang up on me as well. He said his piece, he told me off, and he had no further need of wasting his precious billable time on me anymore. I would like to call out the front desk staff is very kind and patient. Excellent bedside manners, so to speak. However the doctor does not embody these traits as well as his staff. He could learn from his staff. It's unfortunate that our medical system places the doctor's financial growth at the opposite end of patient well being. If you want a doctor that cares for you and bills you for services actually rendered, this is not your doctor. There are many more in and around Needham and Wellesley that I can recommend.