I've been going to milestone for over 30 years. Always respectful and efficient. Dr Leland is…read morefantastic! I have several chronic conditions and he has always been able to help even if he has to send me to another doctor for treatment. He knows my husband and children on sight. Once I had a ruptured disc and in extreme pain. He sent me straight to have a MRI. Then straight to see a surgeon (there's usually a long time period to receive an appointment).He (his nurse sandra who has become a true friend usually calls) always calls to follow up on my progress. After my heart attack they called the same day I came home. I never notified them. I honestly believe that Milestone is the best in the Upstate. You won't be disappointed.A++++++++++ Tammy D

Office manager and staff have not one shred of empathy for people who have been through losses…read more They are condescending, and have refused me healthcare multiple times today, and are beyond unprofessional when it comes to medical notes. They didn't explain to me at all why my request was continuously denied, these are women btw, you would think they would have a bit more of an understanding when it comes to pregnancy losses, and pregnant women with autoimmune diseases. Anyways, they lost three patients today. This is honestly the very first issue I have had over here so it's really disappointing. I have no issues with the doctors I have seen, ( Dr Pollard and Dr Jones-Moon, who actually did tell me two different things in the situation) but their female nurses and office manager both have awful bedside manner considering their professions. I and my mother spoke to these women today, and they are super caddy and unprofessional. All I needed today was reassurance and an explanation, and for some reason these two things are not within their capabilities as healthcare professionals.

Love this practice! It is super quick to get an appointment. The girls in the front are all kind…read moreand courteous. Dr. File is awesome! He listens and meets your health needs. Too many doctors are aloof and all knowing, luckily Dr. File isn't one of them.

I absolutely love this location. They take really good care of you. Get you really quickly and they…read moredo their best to treat you the most economical way possible. They listen very well and communication with the staff is very easy.

My doctor is very good. BUT the practice is managed very poorly, dangerously in my opinion…read more Messages to your doctor are read by / replied to by various office staff. I've had two significant issues with communications to my doctor. My most recent experience was that the office staff did not know my doctor had changed my medication and didn't convey that to me when I reached then (a day after the new medication was sent to the pharmacy). Two different office staff were contentious about having the nurse call me back. I insisted. When we spoke I discovered that my doctor had changed my medication. The people reading and answering the emails on MyChart had no clue what my doctor had done or either they neglected to let me know of the changed medication. In addition, they created a post dated email chain to cover their oversight. Any of these is unacceptable if you are to believe you're communicating with and being cared for by your doctor or their nurse. Practice management at Coventry Primary Care RISKS patients' health, IMHO. My doctor is great.., BUT if you want to be assured that the intended doctor or nurse received your communication, in my experience, it must be by US mail since it"s unlawful to open mail addressed to someone else. Using MyChart, there is no telling who reads the email you think you're sending to your doctor or whether the message you needed to get to them was ever delivered. Oh, and there is no calling the practice directly. All calls are routed through an offshore call center that you must go through and they determine whether or not you can talk to someone in the practice. Again, only my experience, my opinion. But based on two significant issues revolving around poor and inaccurate communication, I would look elsewhere for a doctor.

Dr. Reed Mathias has been my personal physician for over ten years. In addition, my parents,…read morein-laws and my wife are all his patients. We are transitioning my oldest sons over from pediatrician to Covenant Primary Care this year. Needless to say, we are happy with the healthcare provided by Covenant Internal Medicine. Dr. Mathias takes a genuine interest in the patient as a person and builds a relationship with his patients and not just treating their health symptoms in an impersonal manner. He is a good man of strong Christian faith. I have found him to be confidential, caring and easy to talk with or even pray with if needed. We could not be more pleased with our physicians and staff at Covenant Internal Medicine.

The office staff is incompetent. Went in for lab work this morning. They would only do a…read moreurinalysis even though the appointment was for a recheck of A1C. I have contacted my PA to complain. Said insurance may not pay if I did blood work a day in advance of the appointment to meet with my doctor. It would have been nice if someone would have called me so I could have only driven to the office one time. Why did they even book the appointment if that was true. Total incompetence!!

I give them 5 starts cuz I love my doctor, Michael. This practice went through a change in doctors…read moreand the current regime is much more through than the previous one. Only time in my life that I actually enjoy doctor visits.

I was a little skeptical going to this care facility. I was treated promptly, my records were than…read morewithin 5 days of setting up the appointment. I have tried Duke (all I got was a bigger bill), Oakstreet Health (all I received was confusion). I must admit that Oakstreet Health in Charlotte, NC was A+++. Oakstreet Health Durham was "D". My care here was exceptional! As a senior, I have received healthcare all over the world. The doctor listened to my problems and then made well thought out observations and comments. I was NOT rushed; he spent 45 minutes evaluating. He was knowledgeable on all aspects of my problem and treatments. Unlike Duke who just double your medicine when they find an issue, we talked about how I could lower my meds, since many were NO longer required. He even talked about Alternative medical treatment. I have never had a doctor evaluate me grom head to toe. I am a hard patient, being an Electrical Engineer, we research everything! The practice looked small, but the service I received was huge. It was the best experience I received in over 50 years!!!...

I get an automated med refill for 90 days. I take 4 meds, once a day. CW has tripled my supplies,…read moreso I stopped the automatic, and the OTC that I can only used with them has overpriced items.

Dr.Jason Coben is a wonderful doctor he will sit down and listen to you if you got a problem he is…read morea very caring doctor that really cares about his patients I would recommend him to anybody he is and amazing doctor I've been with him for several years plus his assistant Alissa is amazing to I really love this office

Dr. Coben rocks! This is one doctor that takes his time with you and....he listens to you! He'll…read morealso answer all your questions and then says "is there anything else I can help you with?" That is a remarkable doctor in todays world. I highly recommend Dr. Jason Coben for a family practitioner!

This is by far the worst experience I've ever had at an Urgent Care…read more The check in process was efficient they did a great job. The initial nurse I saw was also great, but that Nurse Practitioner or PA whatever she is, Stacy Fender...never again. I tripped on the lip of our garage and twisted my ankle and cut up my knee. This woman acted like she couldn't touch me and wasn't listening to what I was saying. I just wanted to make sure nothing was broke on my foot because the swelling and pain was intense but no bruising and my main point to her...this foot had just recovered from a previous injury, which was like explaining it in a foreign language to her, she didn't get it. Next thing I know, the nurse is bringing me a cup for a urinalysis??? I ask why she says Stacy ordered it...I said for an Xray? Poor nurse she said she just follows orders. Thankfully nothing was broke and when it came time to look at my knee, this chick looked from afar and didn't even bother to redress it but had the nurse come back in, who did an amazing job. I asked Stacy why I had to pee in a cup for an Xray and she got all squirrly and said "it must have been a mistake" yeah your mistake, thank you for PROFILING me so blatantly. Then she had the nerve to say she would remove it so I don't have to pay for it but my urine was clean...UM YEAH I KNOW! I will never return there and possibly no Prisma, I'll just head to my regular doctor! What a shame!!

i received great care but was completely blown away by my bill! I was charged almost $400 for a 20…read moreminute visit that consisted of vitals, seeing a PA and getting a Covid and Flu test, that was it!! I did not get any medication or any further treatment! I'm shocked at those charges!

Good personality. She explains everything, answers all questions. She is very knowledgeable &…read morehelpful.

Duplicate billing is a big problem to watch out for here. I had a cardiac CT scan which required…read morepre-payment. 6 weeks later I got an invoice from Prisma for the same amount. When I inquired and provided my receipt, the lady in the billing department nonchalantly said "Oh, that happens all the time. Their system and ours don't mesh." My reaction - well if it happens all the time, then maybe someone should fix it!