Over the years I've had many dentists evaluate my gum recession. Dr. Clemente did the most thorough…read moreevaluation I've ever had. i highly recommend her as a periodontist.

From the owner: We are a female-owned, private periodontist practice that goes back to the days of feeling like a…read moreboutique office. We are not a “dental factory” driven by how many patients we can see daily. Our greatest asset is the relationships we have with our patients. The key to providing excellent care is building solid, trusting connections, as we strive to make each visit to our office feel like a visit to a friend.

Pros: good at novocaine shots, pain-free. (Pinching cheek...)…read moreCons: I didn't enjoy my root canal.

Of course, I'd be the one to break a tooth after hours during a pandemic…read more.. After a search of "emergency dentists near me," I came across Angstadt Family Dental. Five stars and close to home, so I called and left a message. Within 15 minutes, Dr. Eric Angstadt called me back. He asked if I was in pain, or if I could wait until the following day. I opted to wait. I had the pleasure of both Drs. Eric and John Angstadt attend to my broken tooth. No pain, no drilling, and it was temporarily fixed in 20 minutes! Went back a week later for a temporary crown, and once again, I had to call after-hours because of some discomfort. Dr. Eric happened to be in the office and had me come right over. A few tweaks with the drill and BAM! Problem solved! I'm not a fan of dentists, but I'm a HUGE fan of excellent customer service and response time. I'm happy to give Angstadt Family Dental five stars, my undying gratitude, and my business!

This experience was unfair and I want to share it…read more On Tuesday, I had a dental appointment at 12:00 PM. The day before, my daughter had just returned from an international trip, and we were staying with family in Delaware. Even though she was exhausted from traveling, I drove back that morning so I wouldn't miss my appointment. Before I arrived, the office called to let me know there was maintenance being done in their building that they were not aware of, and asked if I could come later. The receptionist who called me was extremely kind and professional. Later, she called again to apologize because the power had gone out and they had to cancel my appointment. I completely understood that it was out of their control. She rescheduled me for Thursday at 10:00 AM. Unfortunately, on Thursday morning, the power went out in my bedroom because of my air conditioner, which caused my alarm to shut off. At 10:07 AM, I received a call asking if I was on my way. I called back at 10:12 and explained what had happened. I told them I live only a few blocks away and could be there in about 7 minutes. The receptionist told me that if I wasn't there within 5 minutes, I would not be seen. I said I understood and asked if I could simply reschedule. She then told me, in a very rude and dismissive tone, that I would have to pay a $50 no-show fee before they would schedule another appointment. I explained that just two days earlier I had been completely understanding when the office had to cancel my appointment because of the power outage, and I hoped they could show me the same understanding over being only about 17 minutes late due to an unexpected power outage at my home. Her response was simply, "Our power went out." I replied, "Mine did too." I also expressed that I felt it was very unfair to be charged the fee under these circumstances and that, given how the situation was being handled, I would not be returning to the office. Unfortunately, there was no empathy or willingness to work with me. I want to be clear that Dr. Barb and every hygienist my daughter and I have seen have always been wonderful, caring, and highly professional. This review is not about them. It is about how this particular situation was handled by the receptionist I spoke with on Thursday. My daughter and I have always respected this office and have never missed an appointment. In fact, there was even a time when we were both sick, and instead of canceling at the last minute, I called ahead to let the office know so they could take extra precautions to protect everyone. We still kept our appointment because we value their time. I understand that offices have policies, but I believe policies should also allow room for reasonable circumstances and the same understanding that patients are expected to show the office. After everything that happened earlier that week, I was disappointed by the lack of compassion and flexibility.

Called today to inquire about insurance for a procedure for my boyfriend involving a failed tooth…read morereplacement. He had recently spoken to Connie about this issue and I was under the impression that everything was squared away, but since he has a new insurance through his employer, we wanted them to check in about an updated cost for the procedure. The receptionist here was horrible. She was condescending and snarky throughout the duration of my call. She assumed that I knew nothing about how insurance works (that the provider has to contact the insurance company for an estimated cost) and talked down to me throughout the phone call. She insinuated that I was wasting her time and as a new mother, I don't have time to be treated in this manner. I will be finding a new dentist for him today. We only had planned on him staying with northeast because they were the ones that had done the procedure in the first place. I am sure Connie does wonderful work and is civil, however the receptionist literally drove us away. Never have I been so offended about what should have been a simple business call. Don't go here if you expect to be treated in a civil manner.

The entire experience at Reitz Dental was AMAZING! The staff acted like they've know me for…read moreyears...super helpful & so friendly! The dental assistant spent time with me before the dentist came in and explained everything that they would do, answered all of my questions above and beyond ANYONE ever has! Dr. Reitz came in and already knew everything about my case, explained everything and answered all of my questions. The treatment was done in a timely manner and the results were AMAZING! After he was complete, he discussed future options and explained how & why I need it and even drew an explanation on the paper on the tray! He was able to show what I needed done and the difference between the options I have to chose from! Never felt forced to make a decision or a bother at all and that is very important to me. My only regret is that I didn't come to Dr. Reitz's officer SOONER! He and his staff are the best dentist office I have been to! I would recommend them to everyone I know!

I would not recommend this dental office. It changed names to Merit Dental, the original dentist…read moreleft, and there are almost all new dental hygienists and office staff. They do not listen to your concerns at all! I have a ton of anxiety about going to the dentist and they had me with the MOST chatty hygienist in the office which just made things worse. They also said I had to update my health record each year so basically it would be starting from scratch....i don't think so.

I had to miss an appointment because my brother passed away out of state. This place, with their…read morehorrendous customer service, had the nerve to charge me a $45 missed appointment fee. There was a death in the family and this is what you do? That seriously couldn't be waved for a patient who has been going there for over a decade? They needed $45 that badly? Awful.

After over 5 years of dental support from Family Dentistry of Exeter I can still report that I get…read more5* service and support from them. Caring and compassionate, I always leave feeling they have explained all my options.

I'm not a fan of this dental practice. The dentist wasn't welcoming at all. I didn't feel good…read morebeing there. Glad I found another dentist, not only were they better but they were very professional as well.