Excellent service! They go above and beyond with their customer service. Thank you Veronica and…read moreMarian for all your help and responding quickly with answering my questions. I highly recommend this agency!

We are a long time client of this insurance company both car and home. It is just sad to know the…read morebad experiences. Recently my husband and two kids got side swiped along the freeway by the other party from Liberty Mutual insurance. This happened 2 weeks ago, we have been waiting for our adjuster to take care of the said incident but unfortunately nothing happening. By the way our adjuster is Lee Thao of allstate. She did not even bothered to get the police report herself. Me and my husband had to do it and emailed to her. Here's another thing she would not even take effort to at least try and make a move. What the heck we are paying so much premium just to have this kind of bad services, not fair at all. After all its their duty to protect their clients (us) inyerest. We are stressed out and worried that we will end up doing everything for them, and guess what we have it right all along. My husband decided to call the other party insurance company, full of nonesense that insurance also is denying and make some excuses as to what not. So ridiculously unbelievably insane how this unsurance companies worked. Cannot trust any of them in terms of claims like this. For real Allstate, we trusted you guys so much, but it seems like it is not worthy, our insurance agent Ms. Angelica Virola, please be aware of what your Insurer is doing and actually doing. One time my husband called her office, and one of the staff said she's tired due to the error she made. I think she lacks professionalism and very rude. You don't say things like that to your client. I am also working with people and know how to treat patients correctly. I am a registered dental assistant.

My family has been coming here since the day I can't even remember. I got my first car insurance…read morewith veronica and to tell you.. such great service! Veronica is always there for me and is so sincere! :) Currently: Car got hit by someone and knocked the mirror off. I live in Los Angeles now, and I called the office. Not expecting anything because she was busy with another client, a good 10 min later I got a follow up call from her. Trust this agency, it's great!

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away.

I recommend the one on university Ave in Berkeley. They a little bit more thorough then Pinole.read more

Still Terrible - Nothing Has Changed Updating my review to…read moreconfirm that this place is still as bad as ever. The customer service is non-existent, the wait times are ridiculous, and the staff continues to be rude and unhelpful. You would think after multiple complaints across different platforms, AAA would step in and improve things, but nope--same terrible experience. The last time I was here, the manager was rude to customers right in front of me, and the employees seemed like they couldn't care less. Now, years later, it's clear that nothing has improved. I've since canceled my membership and added roadside assistance through my insurance provider (which has been a much better experience). If you're thinking about coming here, do yourself a favor and go somewhere else. Save your time, your patience, and your money. over

A few year back I was really upset when my Farmers agent in Novato retired and my new agent was…read moreassigned. Why would I get an agent in Pinole? But what a pleasant surprise, the staff of this agency is top notch. I don't think I've ever talked with Louis, but the office is so good I've never had an issue, in fact everything has always been handled perfectly. They handle my car, home and life insurance and all get handled professionally.

Millhollin Insurance has handled all of my insurance needs very satisfactorily for at least 30…read moreyears...Louis Millhollin's staff is always willing and able to take care of any business for me. Thank you very much! I highly recommend this Agency to anyone who is looking for competent and honest insurance dealings.

This a family run business. Father and daughter all work here. They always greet us with a smile…read moreand quickly respond to any and all emails/calls/requests. They are great professionals. In my field of work we frequently need insurance assistance and we've trusted The Farmers Hercules agency for almost a decade now. If you are looking for a better agent, try the Farmers agency in Hercules run by the Magat family.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Hercules, CA area since 1995, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0B55085

Geoffrey is wonderful! He has been my insurance agent for many years now. First he helped me to get…read moreproperty insurance for my condo which was required by my HOA. It was super easy to talk with him and figure out what was the best policy for my home. Geoffrey more recently helped me to get Life Insurance so that my adult children would have more support if something were to happen to me. Again, he made it so easy! Geoffrey is always knowledgeable, professional, and friendly. He replies quickly whenever I have a question and I ask him something by email. I will hear back from him almost always on the same day that I asked the question. It is also very easy to call him at his office to get help when I had a need for immediate information. Geoffrey is reliable and I can't think of any way that he could be better than he already is. I'm very grateful to Geoffrey for his help with getting me insurance for the things I needed, and I highly recommend him!

Like a good neighbor, Geoffrey is always there! I've been…read morewith Geoffrey and Statefarm since the late 90's and I gotta say, he is the reason why I'm still with statefarm and why I have not thought about even shopping around. I know we have a bundle package with home, business, and car insurance.... He has made it easy and painless and I can't thank you enough! Call Geoff for a quote, I know he'll beat most quotes and win you over with his quality customer service!

I've worked with Mr. Hampton since starting my own business in 2015, he's consistently gone above…read moreand beyond for me and my loved ones. I recommend him to friends and colleagues and will continue to work with him for years to come.

Can't recommend David enough! Not only is he extremely knowledgeable but he has always been…read moreaccessible when I have a question about our home or life or car insurance. I really appreciate his attention to detail also, I feel like we got the best policies at the right price. Thanks David!

I have been a long time member of State Farm and I can't imagine using any other Agent. David and…read morehis team are consummate professionals. As companies move towards Artificial Intelligence (AI) it leaves more and more members like myself feeling disconnected or worse unsure. David and his team provided both a self service model and white glove concierge. Where I can place a claim online and know that my team will be notified and follow-up with me to ensure I have all my questions answered and walk me through next steps. I have no doubt that David has my best interest in mind which is why I trust him to manage my automobile, home, life and investment policies. They say that the best compliment is through referrals and I couldn't agree more. David represents several members of my family and circle of friends and I highly recommend him to anyone!!

My highest recommendation goes to David for superior service and integrity. I've been with them for…read moreyears with my home and auto insurance. He's helped select the correct policy for me. David and his staff are the BEST and most considerate agency.

We recently switched agents, and Janet Ortiz has been a revelation. Unlike our previous agents, she…read moreis not only knowledgeable but also responsive and attentive. My emails are always answered quickly and helpfully. She really knows her stuff, and saved us over a thousand dollars from our previous agent. I cannot recommend her highly enough.

Janet has been around in the business for a long time. She's very knowledgeable at what she does…read more She answers a lot of my questions (I'm always asking her questions related to insurance and taxes) and is devoted to her clientele. She is someone you can trust and I highly recommend Janet as your insurance agent. The office space is warm and inviting and it's conveniently located on Pinole Valley Rd a minute off of the freeway.