We went to view a house in East Longmeadow that was having an open house. When we arrived the agent…read moreChristine Garstka did not even greet us. We were totally ignored the entire time. When she was finished having a conversation with the group that was there, she still did not say anything to us, although she had no issue helping the other three groups that came in after us. We were pretty interested in the house, but this experience has put us off. I would not recommend Christine. We hope this was not because of our race.

My girlfriend and I communicated with Amy about a property listed under her, we scheduled a very…read morespecific date and time to take a look at it. Well, we showed up, but she did not. I called and texted and I am still waiting to hear back, but it's been about three weeks now so that seems unlikely. We were able to tour the property because there happened to be another agent there. He asked us who we were supposed to meet there and we told him Amy Rio and he just kind of laughed, so I take it her reputation of (un)reliability is well established. She is incredibly unprofessional. I've never left a Google review for anything before but this was so egregious I felt compelled to let people know. It is very easy to use any realtor to view any property, I highly advise against even bothering to contact her, you would genuinely be much better off just closing your eyes and throwing a dart at a random list of realtor names.

I contacted Stephen Campbell (Stephen Campbell, Senior Loan Officer NMLS #96217) to work on our…read morerefinance. He offered ability for float down, a low interest rate with no fees, on the surface everything seemed great. When we tried to lock the next day, all of a sudden he said he had 2K in fees. At the time I didn't check other agents in his company so I agreed since 3.5% was such a low rate at the time (end of January 2015). I wish I had worked with another agent because when I did check, other agents gave me the same rate without the 2K fee. Stephen was condescending and argumentative, overall difficult to work with. While we were trying to close our refinance, he was on vacation and he didn't even notify me or let me know to contact someone else. Then when he picked up my call, he was exasperated that I called him during his vacation. Which is absurd because I was never told beforehand that he was leaving in the first place! Had I known, I would have been fine to follow up with someone else. Other gems during our conversations - "Oh I know our online site says your loan was submitted to the bank, but in fact it was not and we will need more time to hear back from the bank. Nobody uses the online site anyways", "Oh when I said that the loan was being submitted for approval what I REALLY meant is that it goes to our internal team first and not really to the bank yet." In the end, the refinance was still rejected. Overall a bad experience and a waste of time and energy. Luckily I was able to close with another bank instead at a low rate.

On July 15th, I officially closed on my Jumbo Mortgage loan with Mortgage Master, using Stephen…read moreCampbell as my loan officer. Not only did I get a great rate of 3.50% on a 30 year fixed, but there were lender credits paying for every single penny of the closing costs. I'm not sure how Stephen or this direct lender gets such good rates, because when shopping other lenders, most lenders were quoting me much higher rates of 4% or even higher ( due to the loan being a large Jumbo). Stephen was always available to take my calls. He was always very informative with a direct no non-sense approach. At one point during the process, there was a market- improvement, and without even having to ask him, even though my rate was locked, he requested a float-down on my behalf to an even lower rate. As a result of this good service, I have since referred 2 family members to Stephen, and they too now have loans in process at these great rates. This lender takes no short cuts on processing. Some of the documents they asked for did seem silly. I just sent them in without a fuss. I didn't mind having to jump though some hoops to save such a large amount of money over the life of the loan. PS: Even after closing, I got a nice box of Dancing Bear cookies shipped to me as a thank you closing gift from Stephen. I thought that was a nice touch.

These guys delayed my loan process by weeks. First they had to switch the type of loan. Then they…read morestarted over because of wrong type of appraisal. The loan processor was asking me for documents and verification several times. Some of which I had already provided. Even after all of that they tried raising my rate on me the last week of escrow. I had to pull out. Between the main contact, the processor, the officer and underwriter, They were not communicating with each other. Choose another lender

Alex Cottone & Spirit Souza (along with a few prayers) were rockstars. Alex answered all of our…read morequestions, & was available to us almost any time during the day. They worked quickly & to perfection! Quickest, smoothest closing we've ever had-& we had some credit issues during this purchase. Thanks again to Alex & his team! We love our new home, & are grateful for your expertise! Would recommend you guys anytime!

I have referred many of my real estate clients to Gayle Cunningham and Jeff Daniels because they…read moretreat my clients with respect, know their products and get the mortgage loan to close. They have saved contracts from other lenders that have not been able to close after going thru underwriting....and ontime!

Searching for a great mortgage company? Look no further. Excellent customer service, knowledge of…read moreloan products, competitive rates and everything you could possibly hope for from a mortgage company is what Primary Residential Mortgage, Inc. delivers to my clients. As a real estate agent with 20 years experience, I have used Rick, Jeff, Gayle and Carolyn to preapprove my buyers. Every buyer that they approved was able to get a loan, and the estimated closing costs have been spot on- so no surprises the day of closing! I highly recommend giving them a call. I'm sure you will be glad you did!

DO NOT USE THEM!!! I would leave 0 stars if I could!! The loan officer at Northpoint in Rocky…read moreHill, CT promised the world, and delivered NOTHING! Missed critical information about the house being purchased during the initial mortgage application. Never asked the buyer certain questions about their finances, that wouldn't have been on the credit report. Both of those situations resulted in a delay in the process. We have had to extend our closing 3 times. I do not get any updates, and very rarely get any response when I call, email or text him to get an update. HIS client, the buyer, as well as the other real estate agent are also so frustrated at his lack of communication! Worst experience ever!

I had to leave a rating in order to post my review. If it were up to me, I wouldn't leave any stars…read morefor this horrid company. Our loan officer was wonderful, but the underwriter was a worse than terrible. My husband and I started a refinance in June that should've been approved in late July and as of today we withdrew our paperwork. We have spent five months jumping through hoops and wading through copious amounts of useless paperwork with no answers. The underwriter keeps asking for more paperwork, then goes silent for weeks. I will never use this company nor will I ever recommend it. This has been the worst experience ever.