My fiancé and I were extremely disappointed with the service we got. We solely blame the loss of…read moremoney and sale of my home to Erik @ Cheney. He had all of our financial in January months before me home was listed. He gave out a blanket approval with a very high amount and then I sold my home contingent on us finding a home. He knew my fiancé retired and just started a new job after retirement few months prior and still gave us the green light. Long story short after making an offer on a home spending over 1000 on inspections etc he could not get the mortgage based on employment being "variable" which he knew. He was rude and unprofessional to us asking my fiancé what he did with all his money and why he didn't have it saved basically. HE did NOT do hid due diligence in area that he specializes in he should have known when he saw our financials that his income would be an issue before we wasted time and money. Handing our blanket pre approvals is very risky for the buyer and he should be more cautious when doing that. Buyer beware a my advice is do not use anyone who hands out pre approvals like that it will cost you big.

From the owner: Cheney Mortgage was founded with a combined 50 years of experience. Our mission is Mortgage Lending…read moreMade Easy - We believe the mortgage process shouldn't be difficult and many of the challenges commonly found in the process could be solved by simply managing expectations. Clear communication with trusted professionals has Cheney Mortgage, Inc closing transactions in an average of under 30 days, some even less than 20. Our experience, dedication, and commitment to excellence make mortgages easy.

John was great to work with, he helped find me a great rate and made it simple to refinance. The…read morewhole process was easy and so quick. He checked in on me all along the way to answer and questions and keep me up to speed with the progress. Highly recommend !

I just purchased a new home and John Burke helped us get the financing. Working with John is is…read morelike having a true professional in your corner. At all times, he watches out for YOUR interests. He actively looks for ways to save YOU money. He was easy to reach on the phone and by email. He stayed in touch with us throughout the whole process and worked really well with our realtor and attorney. Our loan paperwork was prepared really well in advance, so there were no surprises with any of the numbers at the closing. John always took time to answer questions and made sure we understood all of the fees and closing costs. Thanks for taking some of the stress out of the process!!

I had a very difficult and unusual home my client was attempting to buy…read more We called Generation Mortgage, (Gerald), to see if they could help us with obtaining a mortgage and appraisal for a home that was not easy to appraise. Gerald was there for us from beginning to end and kept us updated with any obstacles and did what he could do to get the jobs done. He followed through and insured everything stayed on tract, while also responding to us right away with any changes or updates. While other lending companies weren't able to help us with a mortgage and appraisal, Gerald did his due diligence and was able to locate appraisers that specifically specializes in hard to appraise properties. I highly recommend him! Great job Gerald!

Recommended by my realestate agent, I felt like Jerry was in my corner from the start…read more We went to an open house on a Sunday, 1pm in the afternoon. Wife fell in love with the house and wanted to put a bid in immediately. Called Jerry and he had me prequalified for a mortgage in an hour. We were pursuing a USDA guaranteed loan and he knew exactly what needed to be done and made the process as smooth for us as possible. We are now scheduled to close. Now that's service. Would happily recommend Jerry and Generation Mortgage LLC.

Debra was just amazing! She kept us well informed all along the way. We had not applied for a loan…read morein many years so we needed a little extra guidance at times. She always assisted us with a smile and explained everything in a way that made it seem easy. Whenever we had a question she responded immediately! We received constant updates on exactly where the loan was in the process. A couple of times Debra even went the extra mile to help us gather some information that seemed hard for us to find. She jumped right in for us! And with a great sense of humor! We recommend Debra Malcolm Moran very highly for all of your mortgage needs!!!!

When I walk into the bank the branch manager Laurie and her associates acknowledge me right away …read more Living in California I'm just not used to that! She and her team have helped me for over a year with my 94 year old mother's mortgage and savings account . Printing information, cutting checks , closing and opening accounts plus opening a line of credit . My mother recently died and Laurie did all she could to help me with the banking I needed to get done . Showing kindness and compassion during the whole process. Thank you Laurie !

I contacted Stephen Campbell (Stephen Campbell, Senior Loan Officer NMLS #96217) to work on our…read morerefinance. He offered ability for float down, a low interest rate with no fees, on the surface everything seemed great. When we tried to lock the next day, all of a sudden he said he had 2K in fees. At the time I didn't check other agents in his company so I agreed since 3.5% was such a low rate at the time (end of January 2015). I wish I had worked with another agent because when I did check, other agents gave me the same rate without the 2K fee. Stephen was condescending and argumentative, overall difficult to work with. While we were trying to close our refinance, he was on vacation and he didn't even notify me or let me know to contact someone else. Then when he picked up my call, he was exasperated that I called him during his vacation. Which is absurd because I was never told beforehand that he was leaving in the first place! Had I known, I would have been fine to follow up with someone else. Other gems during our conversations - "Oh I know our online site says your loan was submitted to the bank, but in fact it was not and we will need more time to hear back from the bank. Nobody uses the online site anyways", "Oh when I said that the loan was being submitted for approval what I REALLY meant is that it goes to our internal team first and not really to the bank yet." In the end, the refinance was still rejected. Overall a bad experience and a waste of time and energy. Luckily I was able to close with another bank instead at a low rate.

On July 15th, I officially closed on my Jumbo Mortgage loan with Mortgage Master, using Stephen…read moreCampbell as my loan officer. Not only did I get a great rate of 3.50% on a 30 year fixed, but there were lender credits paying for every single penny of the closing costs. I'm not sure how Stephen or this direct lender gets such good rates, because when shopping other lenders, most lenders were quoting me much higher rates of 4% or even higher ( due to the loan being a large Jumbo). Stephen was always available to take my calls. He was always very informative with a direct no non-sense approach. At one point during the process, there was a market- improvement, and without even having to ask him, even though my rate was locked, he requested a float-down on my behalf to an even lower rate. As a result of this good service, I have since referred 2 family members to Stephen, and they too now have loans in process at these great rates. This lender takes no short cuts on processing. Some of the documents they asked for did seem silly. I just sent them in without a fuss. I didn't mind having to jump though some hoops to save such a large amount of money over the life of the loan. PS: Even after closing, I got a nice box of Dancing Bear cookies shipped to me as a thank you closing gift from Stephen. I thought that was a nice touch.