I stayed in an Airbnb with this company. This company is a little unorganized in how they manage…read moretheir properties and cannot take criticism well. I can see from their responses on here that I am not the only one who was blamed for the problems that occurred during our stay. I feel the need to make a thorough review since the response to my review on Airbnb seemed to need clarification on the timeline of when/how things went down. When we arrived, the manager came unexpectedly to take photos of the place before we settled in. No big deal, but thought it was weird that they weren't prepared for us. After the manager left, we noticed the gas was left on and propane tanks were empty on both the fire pit and the grill. We messaged them on Airbnb right away. While we were waiting for a response, we found two propane tanks on the side of the house, so we hooked them up to the grill and fire pit, which is when we noticed the grill was not working. I guess the message about the propane was received (although no response yet at this time) because the manager came back to drop off one tank of propane in which she dropped off by the gate without saying anything. As I saw her car leave, I waved her down to come back because the grill still did not work. She came to look at the grill, and then sent a maintenance person out to us. Thankfully the problem was fixed within 2.5 hours after we checked in. Additionally, the little pool on the property was not clean, the hot tub was low on water (the jets would spray water everywhere unless 3+ people were inside at the same time), and the remote for the light in one of the bedrooms was missing. I know nothing is perfect, I'm a reasonable person. I posted a respectable, honest, and nice review on Airbnb, but simply mentioned the hiccups that occurred. I even left a 4 star review. Their reply was surprisingly petty, blaming us for the problems that occurred. On the public airbnb response, they claimed that me and my guests checked-in early, and if we would have just checked in on time, the problems would have been fixed on time for our check-in. They also said that when the manager came to take photos of the place initially, that's when she discovered the grill was broken. That is not how it went down. She took photos of the grill AFTER I waved her down the second time she came to the place to drop off the propane. The grill took 2.5 hours to fix, and the other details (propane tanks empty, missing remote, low water in hot tub, dirty pool) would have taken quite some time to fix/clean/prepare. Blaming us for "checking in early" is unfair. Whatever problems that occurred would have taken significantly longer than a couple of minutes, especially given the fact that fixing the grill in itself took a few hours. I understand that not everything is perfect, but the fact that they felt the need to blame me and the other guests for checking in early when we literally pulled into the drive way at 2:58-2:59 (check the cameras) is what really got to me. It's not like anything would have changed if we pulled into the driveway a minute or two later. When the manager initially came to take photos, she could have checked the grill, fire pit, pool, etc then, but she just took photos and left. They were simply unprepared, but blamed us for checking in 1-2 mins early as if that would change anything. Judging from their responses, it seems they cannot take criticism well. Criticism is what makes a business better for the future, but they immediately jump to blaming guests which is a shame. Most Airbnb hosts would apologize for the inconvenience, but instead I got blamed for checking in (literally) 1-2 minutes earlier. Edit to add: I was ASKED to leave a google review. Your response still does not address the fact that you actually lied in your response to make you look better. You lied by saying we "checked in early" instead of just saying "we apologize and we will take this into account for the future" like literally every Airbnb host with maturity would do. But instead you blame us for checking in early when actually did not do so. Saying if we checked in 2 mins later would have changed ALL those problems is simply a lie and not true. Your response actually proves my point that you can't take criticism well and are very immature to be owning a business. Please don't blame guests for all of your problems. I've never had an Airbnb NOT apologize for the inconvenience and have never been blamed for checking in 1-2 mins early, which you know is true since you have not addressed that part of my statement. Learn from your mistakes and move on.

This is the worst business on the planet. Shanan and her team are the definition of discriminatory…read moreand felonious Karen's. We booked an air bnb on our move from LA to Vegas with a one night stopover in Yucca Valley. They notified us 2 hrs before our arrival the hot tub didn't work (which is why we booked the space) and offered a nominal refund. I accepted it and they still cancelled the reservation as WE WERE ALREADY ON THE PROPERTY AT CHECK-IN. Why did they cancel on us in 100 degree heat at 3Pm with my service animal and pet in the car? How unsafe is this to leave us with no place to go in the desert? 'Karen' didn't care. She presumed to call the owners to tell them we were trespassing.. and the police came. What in the world? I had a reservation I paid for & living with a medical disability and leaving me and my service animal and dog out in the desert sun was her purpose - to keep us in danger. I don't know about you, but if this is the kind of thing that happens with air bnb and a rental agency, you're not safe with them. Your family is UNSAFE on any property they manage. Do NOT book with Hi-Desert dwellings. They will literally kick you out when you have a reservation based on her mood. We are taking legal recourse now to hopefully save anyone else from a potential nightmare.

Proceed with caution with this company!!!!! Overpromise and…read moreunder deliver was a common theme with this company. The level of professionalism and follow up was shocking. Vacation rental in Palm Springs is definitely a tricky space, and I was shocked about their failure on so many levels. Luckily I had enough complaints, they did let me terminate my contract. That is the only good thing I can say about them. Brad in response to your comments: Open air withheld over 900$ from the Arbnb property damages monies disbursed to me .... Your rationale was to reimburse yourself for cleaning that was ordered by Open Air! Again, this cleaning was order by open air Open air did not send Anyone from the team to come on sight to oversee the damages & cleaning, Open air Instead instructed me to handle and have cleaned whatever I felt like needed to be cleaned. Then open air reimbursed themselves!!!!!! This is only one example of the lack of follow up and oversight which would be expected from the management company.

I own an upscale property in LA and it is listed for short term rental when I am away. It is a…read morebeautiful pool villa which I love so much and I have very high standards so it is absolutely important to find the right team to take care of my home. I am very happy that I have met Brad and his team a year ago. OAH is a team of professional, experienced, responsible, and passionate people and that's literally everyone of them. They take good care of my home, the guests, and me! They are always on top of repairs, making the home beautiful, and keeping it in good shape. They also diligently screen our guests to make sure that they are good guests respecting the home. We had difficult guests and situations from time to time, they are always responsive and work around the clock to ensure our guests are always left satisfied with great reviews. I am a very busy person and I travel all around the world. I am in and out of LA. I just need to know that my property is in good hands and be able to sleep at night no matter where I am. Whenever I have a request, Brad and his team respond quickly and they always provide good solutions and advice. Before OAH, I was using another property management company that seems bigger and better but they left me with nightmares and feeling unsettled with how they managed my home, received disrespectful party guests, as well as not responding to my communication and I couldn't stay with them for more than 3 months so I truly understand how important it is to have the right team that I can trust. I highly recommend OAH with Brad, Julian, Juliet, and Kyle : )

I have been a renter for years and Rent29 provides what is advertised. All pictures and amenities…read moreof this outstanding Cactus Drive residence I rented were EXACTLY as Susan shared in all the pictures I looked at before renting-- The home had everything you can need (I didn't need to bring anything except my clothes) and the location is perfect as ALL Shopping is about 3 minutes away as well as Stater Brothers (Great place to shop) and RiteAid which is about 1/4 mile away. Hiking at 49 palms was a daily activity for me. A perfect 3 mile hike (Part of Joshua Tree National Park) that had ALL you can want from a hike and it was only about 4 minutes from the house. I 100% RECOMMEND anyone and everyone to consider this home as an awesome place to live in the up and coming 29 Palms area and if you are lucky enough to speak with Susan, you can be assured that everything she says is 100% accurate --as it was for me.

We stayed at the Sullivan cabin, just a mile or so from the Indian Cove entrance to Joshua Tree…read moreNational Park. The property is far enough from the highway that there is no road noise, and the neighboring properties are zoned to allow privacy when lounging in the yard. The cabin itself was immaculate, with all of the amenities one could ask for. Dishes, appliances, TV were all top notch (including the granite counter tops). Our rep was Susan, and in the evening when we found ourselves a little confused with the satellite remote control, she was just a phone call away. She also had recommendations for dining out in the area, but we elected to use the gas grill that is also provided on the property. Overall, it was a wonderful stay, with a wonderful enterprise running it all. We would definitely use them again and recommend them to our friends and associates.

We stayed at the Conklin cabin this weekend and it was perfect. We arrived at 530pm on a friday,…read morethe cabin was nice and cozy. 3bedroom and 2 bathrooms, upstairs were the first bedroom has a full size bed and lamp, the second bedroom has two twin size bunkbeds and a foosball table, and the third bedroom next to the upstairs bathroom has full size bed. Downstairs bathroom is right next to the laundry room and the back door that leads to the backyard. The cabin was complete with everything we needed for the weekend, and added plus is it had wifi. lol Over all experience was great! i will definitely come back and stay at Conklin or maybe try their other Cabin in the future. Grampa Mike was very easy to communicate with and sweet. Thanx

UPDATE** Okay, I…read morehave officially stayed at Grampa Mike's Conklin Cabin and.....absolutely everything, and then some, that I knew it'd be based on my interactions with Grampa Mike! The location is perfect!!! In the middle of the Village and Snow Summit, but secluded enough to feel the serenity of a vacation. The cabin itself was spotless and beautiful, and there are TWO hot tubs!! Plus, we didn't need to trek out to the Snow Play area because the backyard had a small hill we could sled down...we even saw others sledding down the street that the cabin is located on! Seriously couldn't have found a better place...it was meant to be:). Thanks to Grampa Mike, my boyfriend and I had the best intro to Big Bear...we hadn't vacationed in awhile, and this was just what we needed to get away from the hustle and bustle for a few days. I won't stay anywhere else...BESTEVER!!!

Marvin did a wonderful job of helping me search and secure land…read more He was also very thorough in helping me complete the closing steps. I highly recommend.

When you work with Cameron, he becomes your partner to find the most desirable home based on your…read morepreferences. He is there and always attentive to ensure that all aspects of a home purchase are covered and that you understand the process and the priorities. Working with Cameron I was able to identify and buy a 'dream house'. I recommend Cameron for obtaining the highest-level real estate service you might desire. He will satisfy every need.

Can't say enough good things about this company. Alexis and Cameron showed up on short notice to do…read morea cleaning for us. They were clear in communicating everything they were going to do, showed up on time, and left the spotless. They also sent us photos of the completed work. The price for the quality of work was well worth it.

Cameron and his team are true to their name - they provide solutions to your property maintenance…read moreneeds in the high desert. We needed reliable trash-to-curb services for our rental property and they have been everything we could've asked for. Cameron communicates well, the team shows up when they say they will, and his prices are incredibly fair. It's a huge relief to know our trash needs are taken care of, and I wouldn't hesitate to employ them for other services they offer based on how well they've performed thus far. Thank you, Cameron, and your team!

Corinna was a fantastic partner in helping me identify and secure a property in the high desert,…read morewhich we now run as a successful short-term rental. Being that I was a 3-hour drive away, Corinna's flexibility to go view properties on my behalf, and her intimate knowledge of the local area, were invaluable. Corinna was very direct with me about how challenging the market was for buyers at the time, guiding me through the necessary steps to take to make a winning bid in this environment. This no sugar-coat approach helped save me time and headache, and secure a property that I love and that has already appreciated strongly since its purchase. I would not hesitate to work with Corinna again if I am looking to buy or sell in the area again!

Corinna was amazing to my husband and I. She was always on time to appointments and very educated…read moreon what to look for and giving her honest opinion on things that may need work down the road like roofing, signs of termites etc. She was professional and so friendly it felt like even though we were strangers we were working with a family friend who truly wanted the best home for our family. I would recommend her and work with her again in the future! Thank you for all of your time Corinna!

What a great place. Can't wait to go back. Nice people, made us feel at home and looked after our…read moreevery need. Thanks Rebecca!!

I was lucky enough to spend an AMAZING weekend at Rockhouse Retreat with 8 lovely friends! The…read moresurroundings and accommodations are magical. We had everything we needed and got to take time to have lots of fun. We even went for a SoundBath in Landers (highly recommended)! Whether a quiet getaway for 2 or a house full, Rockhouse is the place to go!!