I called to get some information on insurance. The receptionist transferred me to an agent. The…read morephone rang and rang. I waited for over 8 rings. No voice mail. Called the receptionist back and asked for a manger. She seemed to only know her first name and no one could respond to my call. This is not a company you want to work with. This is a terrible first impression. From the reviews it sounds like it used to be a good company but changed hands. I can see why it got poor reviews. If they can't even handle an introductory phone call, how on earth are they going to handle your insurance!

Northwest Insurance Brokers is a great company! They offer incredible customer service and are…read moreextremely knowledgeable.

I walked in without an appointment and I was warmly greeted by Lynn Walker - my new Farmer's…read moreInsurance agent in Star. I was not expecting to get signed up and out the door with everything I needed today but I was pleasantly surprised that Lynn took care of me to help finalize my driving requirements as a legal Idahoan driver - just a quick stop to the DMV in Star which I can't praise enough as well I was good to go).

Lynn is the best insurance agent ever! He provides amazing customer service, always answers the…read morephone and all my questions - even when he's on vacation!! Could not ask for more!

Kathy and all of her office staff are extremely responsive. We are from out of state and have…read moreinsurance needs in Idaho and, without even formally meeting them, they were so welcoming on the phone and going above and beyond to help us with our needs. I 100% would recommend. So happy we chose Kathy's office!

As a former employee of a past State Farm agency in another state, having to change agencies when I…read moremoved wasn't a decision I made lightly. Working with Hayley in this office has made that transition easy. She has been a great help the entire way, and is always quick to reply. I'm a little more difficult in some ways than other customers because I do know the system- but they have been wonderful! Highly recommended for new State Farm customers and folks moving over from other states.

These guys are a waste of time. They ignored the amounts I wanted and tried to up sell me. They…read morewere $1500+ more than the company I was looking to replace.

I reached out to Ballenger for my insurance needs because it's close to home and family owned and…read moreoperated. I received such superior customer service from Carter. I was inquiring about my auto and he suggested we take a look at home as well. Not only did he save me a ton of money, he was able to add protections I didn't have. I highly recommend Ballenger Insurance for all of your insurance needs. Thank you, Carter!

I've been using Matt Dietz and Farmers for nearly a decade now and virtually every experience and…read moreinteraction I've had with them has been exceptional and memorable. What I like is the focus on personal attention you get from them, it reminds of the insurance agents my parents had when I was young. They knew my family, they knew us kids and they made an investment in the relationship. During the time I've been with Matt I've been in a car wreck​ and bought life insurance (haven't used that one yet) and homeowners​ insurance. Each time there is a sincere connection and an attempt to build an actual relationship not just sell a policy. I like the way Matt and his team support the community as well with everything from a podcast to supporting non-profits and even down to providing information for parents and their kids about nontraditional​ investing or what to think about when you start to drive. Tip: If you have an insurance question search for Matt on YouTube or Google your question and Matt Dietz, he probably has a video answering your question so you don't even need to call in! I'll definitely keep my insurance business here and hope to see them continue to grow.

Matt Dietz Agency for Farmers Insurance is fantastic. Monty…read moreEwing personally took on our policies as we were moving from out of state. He went to our new home personally to inspect it prior to writing our Homeowners Policy. He helped us with coverage for 3 autos in a very professional and courteous manner. Meg assisted us on the rare occasion when Monty wasn't available to take our calls. I would highly recommend this agency and Monty is particular to protect your home and autos with comprehensive Farmers Insurance coverage.

I've had a wonderful experience so far! Multi agents were avail to me via Yelp, text & email- &…read moretimely too! Having diverse communication modalities helps those of us needing ADA Accessibility Accommodations (ie written vs verbal etc...) .And did I mention the office is so close to my home too! I've obtained a new Foremost Insur Manufactured Hm policy (via Farmers.) Pricing reasonable & I feel good about having a real life human to ask questions of... I recommend

Just switched over to Farmers from AAA for home and auto policies, and Jess was extremely helpful…read moreand patient with the process. He was very thorough in his explanations , and he went above and beyond to answer all of my questions and make sure I was comfortable with everything! I highly recommend!

I got my insurance through Sellman with Leah when I first moved here a few years ago and switched…read morebecause I found a better deal with another ins company. After a year with them I am back . Although at the time I saved a few dollars, the customer service was not good at all, so I contacted Leah and she found me an insurance for my auto and home that is saving me 40 bucks a month and the service is great. I highly recommend Peggy sellman's company and her small but efficient friendly team, and Peggy's Doodle dog is a total sweetheart. :)

Peggy Sellman "Red" handles my investment property and company autos insurances.....and does a…read moreMARVELOUS job! Been doing business with her 25+ years. See Peggy for all your insurance needs!

Curtis Craig was simply amazing with sharing everything we needed to know about our upcoming…read moreMedicare insurance coverage. It was rather painless compared to what we expected. Curtis took his time with us and presented us with the best options for our new insurance coverage in retirement. My wife and I highly recommend Curtis Craig for your insurance needs whether it be for private insurance or Medicare. Curtis is ready to help assist you and your family.

Marcia was super helpful in providing guidance on Medicare options. I'm both new to Medicare and…read moreto Idaho. My previous state had serious insurance and provider options so I started off with a suspicious stink eye. Turns out her advice was solid. Insurance has been good. Except for having medical issues I'm pretty happy.