I can't say enough good things about Dwayne Ellis and his AmFam team. I've been with him since I…read morewas referred to him for car insurance about 15 years ago. He now insures 5 homes and 2 cars for me. Over the years I've filed multiple auto claims and been very happy with the customer service and coverage I have received. While many of my friends/co-workers often complain about their insurance companies nickel/diming them or trying to weasel out of paying claims I've often gotten better coverage than I anticipated. One specific example: I recently contacted Dwayne after my dishwasher sprung an impressive leak and did extensive damage to my hardwood floors. He sent a contractor out to evaluate whether it would beneficial fro me to file a claim (aka damage exceeding my deductible) and when it was determined that it was the adjuster was fast, professional, and his coverage total was 25% higher than the repair bid I received. It feels a little weird saying this about an insurance company, but I've never seen a company live up to the "family" name quite as well as American Family.

I recently switched over to this insurance company. They are great to work with and really care…read moreabout you as a customer and person. I would highly recommend them to anybody for all your insurance needs. Dwayne and his staff are wonderful!

Very professional, helpful and so friendly. I'm so happy I came here. Thank you Chelsea.read more

Agent Chelsea Stutzman saved the day for our relationship with State Farm which we were thinking of…read moreputting in our rearview after umpteen decades as customers until she came into view. Excellence modeled by Chelsea and shared among all of the great team who work in this office results in us being beyond delighted with the top notch service in the roughly four years we have been Chelsea's clients. But right before we became her clients we were thinking of leaving State Farm, after decades of choosing them as insurer, because of woeful experiences with another local agent. If you are looking for really good insurance coverage options and an outstanding agent and office to work with, you've found here the fit here with. If it helps you to know how we came to this agency, our story follows. State Farrm had been my insurance company since I started driving at age 16, gazillions of decades ago, and adding in then renters insurance in my "single ladies" days. Turns out State Farm was also my then boyfriend-to-be-hubby's too so when we got hitched and moved from NYC area to became Bay Area homeowners (back in the era of 17.75% mortgage rates, just sayin'...the economy has been worse) we continued with State Farm for auto, homeowner's, umbrella...yada, yada, yada policies. In that coverage across too may cars to count and thirteen different home addresses in four states we always had excellent relationships with the State Farm agents and on the rare occasions (thankfully) that we needed State Farm's help, as in when we hit a deer going 55 on a Central Oregon hiway in our then just 6 month old SUV, the assistance was super. Ditto if we needed just a coverage question answered, the agents were easy to reach and quick to respond. Until we moved to Eagle, Idaho and then the wheels fell off with the agent here. We couldn't reach him, the person answering his phone worked as gatekeeper to seemingly want to tackle customers before he had to bother with them, and responses could take days because, would say the gatekeeper, "...he is a busy man". After a handful of those kinds of "aww...sh...shucks" moments we started looking around for another agent and we were even willing to leave State Farm. Then in the mode of "timing is everything" my husband noticed a State Farm ad for a new agent in our town, Chelsea Stutzman. We met with her and we were both impressed with her background, her knowledge and her follow up after the meeting to answer the only question she couldn't answer of the many, many we asked during the meeting. For the single (thankfully) event we needed help with when the windshield of our then 10 year old SUV was damaged on a trip to Central Oregon to need complete replacement (there is a common thread in our car woes, no?), Chelsea recommended a great provider who came to our home to do the work and which our policy covered but for a minimal deductible. And she has been easily reachable when we've had coverage questions on policies or when we needed new coverage, as in buying a new car. It does not get better than this. LOCATION: In a little strip mall near downtown Eagle, ample parking in the lot. ACCESSIBILITY: ADA parking spot near the door, all on one level inside. SWEET NEIGHBORS: The Eagle spin off of the downtown Boise located The Chocolate Bar is a couple of doors up. :-)

AND now that Garringer Office found out I was moving to another officer, I even received a phone…read morecall from Steve. Wow.. Steve, I stand by my original review. You did nothing to help me. You said, you spent hours on this. More like 3 minutes. You did not care about your client. So will give my business to someone else. I moved to State Farm, Jared Stokes office. These offices are locally owned. I highly recommend Jared Stokes. In Steve Garringer response to me on the YELP forum he implies it was out of his hands and a State Farm Issue and he could not do anything. Jarred Stokes Staff reviewed this case that was over a year old now. In short; They found where the mistakes were made and today I received the additional $420 compensation from State Farm that Garringer said there was nothing he could do. On 5/30/2018 Mr. Garringer will argue that it was out of his hands and blames, States Farm "assigned Claim Handler". So throwing the company he works for under the bus it appears. The issue was Mr. Garringer, did not do his job, did not listen to his client, who argued with him that something is wrong. A few phone calls and a little time by the Staff at the State Farm office at Jared Stokes office and they were able to quickly find out what happened. Mistakes or more of misunderstanding, between the Collision Company and State Farm. Now Mr. Garringer wants to talk more. That should have happened when I personally complained to you. Look at my Feed back on YELP. I score 129 stars in 5 star ratings while only 24 in one star ratings. Giving this office a 1 star is factual. Anyone can email me privately and I have the documentation and now the new $420 pay stub to show that Garringer Office did nothing to help their client. Thus after 7 years and my only claim to his office I moved my business to Jared Stokes office.

Steve has been my insurance agent for nearly 20 years. I have had numerous policies with him…read more(personal, auto, business, life, etc.) and he and his team have done a great job in assisting me in the policy selection and navigating the complex workings of the insurance industry anytime there has been a claim or a question. I have personally found that Steve REALY knows his stuff and he and his team have helped get some things unstuck and processed when needed. I have and do recommend Steve as a trusted advisor.

Ethical behavior and not retaliating against a long term customer by canceling their insurance when…read morethey were found out to have screwed up paperwork and getting called on it. Not to mention having the office manager suggest the customer commit insurance fraud and getting called on it as well. If a zero or negative 5 could be given they'd get it.

J.C. has helped me with my insurance policy for the last year with things from running out of gas…read moreand sending me roadside assistance, updating my address, and always making sure I get the most bang for my buck. Thank you for your timely responses and making my stressful days so much easier!

Jared has been my insurace agent for nearly two decades and you could not ask for a better agent…read moreand staff! All of his employees are pleasant to work with and get things done immediately! Everything from vehicle insurance to life insurance, his crew has your back! Aylin recently assisted me with homeowner's insurance and she was wonderful to work with! I cannot thank her enough for her patience and skills in getting me exactly what I needed, and being willing to explain all the little details.

Jared Stokes is my new Insurance Agent!!!!!!! He's helped me…read moreevery step of the way, provided me with my own copies of everything I needed for my Vehicles Insurance Information. He explained everything I needed and more. He really cared about the services he provide. I'm am 100% satisfied so far and I look forward to working with him in the future. 5 Stars FOR SURE!!!!!

Tom has been my agent with Allstate for the last year and I've found him to be accessible,…read moreprofessional and friendly. His staff has also been great to deal with.

My husband and I are new to Boise, so new he's not here yet! But we called AllState and Ken Lavier…read morecalled me back and answered all our questions and got us set with a Home Owners policy for our new home in Boise! He was awesome and we appreciate his promptness in everything we asked him for assistance in! Thank you Kenny! Connie Wood

i do not have alot of things insured with rob, but he treats me like i have half of boise insured…read morewith him. he always answers my e-mails right away, takes care of everything i need. thank you rob. i recomend him to everybody that ask's

My family and I have worked with Rob at State Farm for years. He is very knowledgeable and so…read morehelpful. You never want to "use" your insurance but when you do, you want someone who is helpful and makes a stressful time easier-that's Rob!