We hired Floor Mart for a whole-home tile installation, and unfortunately, the experience was…read moredeeply disappointing. While the scope of the project was large, the execution lacked professionalism from the very beginning. The installation crew was clearly inexperienced--something the crew leader openly acknowledged, stating that several workers were still in training. Throughout the install, numerous baseboards, walls, personal property and existing finishes were damaged. Despite providing both photos and videos documenting these issues, the owner refused to take accountability. Instead, he became hostile, personally insulted me, and accused us of being unable to pay our bill--despite having received bank records showing our general contractor had been paid in full two months before the project even began. When we withheld final payment until repairs were made, the owner filed a lien on our home. He issued a partial credit for some of the damage but never took full responsibility. Once paid, he refused to complete the remaining punch list items--despite previously agreeing to do so in writing. Contrary to the owner's public response to my original review on google, the job was not completed. My husband and I had to finish grouting, repairing damage, and repainting--tasks that were Floor Mart's responsibility. Claims that all punch list items were resolved before payment are false, and I have timestamped written communication confirming the owner's refusal to finish the work. The accusation that I was abusive or made derogatory comments toward the crew is categorically false. I was direct in addressing the quality issues. For example, many baseboards were installed damaged. At my husband's request (he was working for our GC at the time), I marked damaged baseboards with small check marks using a Sharpie to indicate which ones needed to be replaced. No marks were ever made on the flooring. One mark was made on the wall to identify a large hole the crew created during demo--damage we later had to patch ourselves. Floor Mart claimed they sent a painting crew to cover these marks, but that's inaccurate. The painting crew was sent to clean up orange caulk lines, dirt, and grease left by the crew--not to cover Sharpie marks. Had all the damaged baseboards been replaced, the sharpie marks would've been gone. There were no other subcontractors present during this project; Floor Mart's crew was the only one on-site. Any claim that other subs had issues with me is categorically false. Our general contractor--a close family friend--has never made derogatory remarks about me or my mental health and neither has my husband who was equally disappointed in this experience. That accusation is a defamatory and dishonest attempt to discredit a legitimate complaint. To be clear: I have written, time-stamped communication, including messages with the sales rep (who was great), that fully support everything written here. This job did not go south until the owner got involved. The photos I've attached show real, unresolved damage and poor craftsmanship--not misleading "extreme close-ups." I'm writing this review to help others avoid the stress, cost, and conflict we experienced. If you're considering Floor Mart, I strongly recommend exploring other options. Pay close attention to how he responds to this review and to others with negative criticisms of the business.

Friendly, knowledgeable staff are ready to help without being pushy. Quality products are available…read morein different price ranges.

Matt and Trevor his helper, did a fantastic job on my front door. He gave me 3 options for the…read morerepair, did what 2 others had tried and couldn't do; now it works as it should. He came right on time and was gone in less than 30 min. I am so grateful to them for fixing my problem.

Excellent work! I would definitely hire again. Always in contact letting you know when he'll be…read morethere.

So easy to work with. Mike and Mary were on top of everything and our completely remodeled bathroom…read moreis beautiful. We highly recommend Academy for their expertise, excellent pricing and attention to detail.

I had Academy install new granite in my kitchen. The price was right on point, the material is…read moreflawless, the personnel I dealt with were professional and did everything on time and to my specifications. ( Amanda and Danny) were my scheduler and installer. My granite looks amazing; it was a real pleasure to deal with Academy and I would use them again and again in a heartbeat.

From the moment we walked into Tropic Floors we knew the search was over!…read moreMario was helpful from theft beginning to the end of our luxury vinyl flooring installation. We saw Yelp gave Tropic Floors 5 Stars and so glad we shopped there! Great customer service, price, and install!

If one of their employees, WHO IS NOT THE OWNER EVEN THOUGH HE ACTS LIKE IT AND WILL LEAD YOU TO…read moreBELIEVE HE IS, named Mario comes to you, ask for another to assist you. He's the most lying, unprofessional staff member ever. Did they do a good job? Sure. Was it a nightmare to get to the finished results? Yes. Would I ever recommend them? Hell. No. They are more trouble than they're worth.

My AC wasn't working yesterday so I called Certified and they said they would send a tech as soon…read moreas someone was available. I was so pleased that Jesse arrived at my home about an hour after I made my call. this was the hottest day we've had so far and it was a Sunday. The response time was excellent! Jesse looked at the AC unit and immediately knew what was wrong. he had the part on his truck and immediately began installing it. he worked very diligently to get the part installed and get my AC running smoothly. I was extremely pleased with not only his technical expertise, but also his professionalism, his diligence , and his pleasant demeanor. He reminded me that my contract was up for renewal and by renewing, I was able to save money on the part and the service call. Thank you Jesse and thank you, Certified!! Karen from Naples

I needed my unit cleaned out and a new condensation pump put in. Jose Simon did an amazing job! He…read moretakes pride in his work. He ran into some complications and he stayed to see it through and ensured everything was the way it's supposed to be. I appreciate that. Also, their prices are very reasonable. I appreciate that too! I ran into another small complication after, and Justin came by and fixed it in a jiffy.