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    Step By Step Home Improvement

    5.0 (1 review)
    Open 8:00 am - 6:00 pm

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    Services - Step By Step Home Improvement

    Floor installation

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    4 years ago

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    Countertops & More - Estero

    Countertops & More - Estero

    3.0
    (1 review)

    My sales person Franz was wonderful and helped me tremendously both with selection and follow up…read more My reason for only 3 stars is the fault of the phone system and issues with the final installation. During the life of this project I've been unable to call scheduling. The phone rings, you get a recorded voice telling you no one is available, and the call disconnects. When you call customer service, you're on hold for several minutes and then you get to leave a message (but no one ever returns the call.) The sales service is great! Especially Franz; I was able to reach scheduling by going through him. I hated putting him in the middle but he always came through. During installation they had to disconnect the plumbing (obviously) but apparently it's not part of the service to reconnect it. I was unaware of this little glitch and Franz scheduled a plumber for the next day to re-connect everything. Unfortunately, during installation the installers did not leave us all the faucet parts and the plumber had to make a surprise trip to Home Depot for parts that should have been left on site. It seemed like one problem after another. I don't know what I would have done without Franz to make things right. So... sales team 5+ stars, phone system and installation, maybe 2 if we stretch it. Make sure to ask for Franz and make sure you have a full and complete understanding of what is and isn't included.

    From the owner: Countertops and More — Naples is your trusted Tamiami Trail destination for custom granite, quartz,…read morequartzite, and marble countertops. We've proudly served Naples, Marco Island, and Bonita Springs since 2001. Our 4202 Tamiami Trail N. showroom offers premium stone sold by the square foot — so you only pay for what you need. Walk in, browse a curated slab selection, and meet the in-house team handling your measurements, fabrication, and installation. Services: custom countertops in granite, quartz, quartzite & marble; luxury kitchen remodels; coastal bathroom & shower remodels; outdoor kitchen surfaces built for Florida coastal living; cabinetry, flooring & tile. Free estimates. Walk-in consultations welcome.

    Countertops & More - North Fort Myers

    Countertops & More - North Fort Myers

    1.3
    (16 reviews)

    I would NEVER recommend this company. They lied to us from the beginning. Guaranteed that if we…read morebought marble for our countertops they would not stain. They installed it Feb 11 2025 and we are still dealing with problems. The people they sent over to try to fix it didn't speak english so we couldn't communicate our problems. They DON'T stand behind their word. They said we had too many specialist come out so the case is closed. There is nothing else that can be done. I would give them 0 stars but we didn't have that option. Now we have to hire another company to come to fix it.

    There are many options for countertops out there - use any of them before you choose Countertops…read moreand More. This company is dishonest and has little regard for customer service. The Good, The Bad, and the Ugly The Good - The sales department did a very good job helping me find the right remnant at the right price for my project. They worked within my budget to get me the right countertop for my bathroom project. Be careful though, as this "decreased price" at point of sale resulted in my paying more in the long run. The Bad - This company has no appreciation for customer's time. I had an appointment for a specialist to look at the project and create a template for the countertop. The appointment was for between 10:00 and 12:00. The specialist arrived at 11:58. While that was inside the window, the additional 45 minutes it took him to complete the template was well outside the timeline. The company told me it would take five to seven days to cut the countertop. It took nearly three weeks. The installation appointment was between 1:00 and 3:00. The installation team arrived at 3:23. The Ugly - During installation, the installation team damaged both walls on either side of the countertop. When I highlighted this to the company, they explained that it was considered "fair wear and tear" as part of the contract. When I highlighted the "Limitation and Liability" portion of their contract, which does not address wall damage in any portion, the manager told me that the company would not pay for damages that occurred during installation. They did offer a $100 "inconvenience compensation" payment. When I provided an estimate of $468.67 to fix the wall, the company refused to discuss the matter any further.

    Step By Step Home Improvement - flooring - Updated June 2026

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