We hired Floor Mart for a whole-home tile installation, and unfortunately, the experience was…read moredeeply disappointing. While the scope of the project was large, the execution lacked professionalism from the very beginning. The installation crew was clearly inexperienced--something the crew leader openly acknowledged, stating that several workers were still in training. Throughout the install, numerous baseboards, walls, personal property and existing finishes were damaged. Despite providing both photos and videos documenting these issues, the owner refused to take accountability. Instead, he became hostile, personally insulted me, and accused us of being unable to pay our bill--despite having received bank records showing our general contractor had been paid in full two months before the project even began. When we withheld final payment until repairs were made, the owner filed a lien on our home. He issued a partial credit for some of the damage but never took full responsibility. Once paid, he refused to complete the remaining punch list items--despite previously agreeing to do so in writing. Contrary to the owner's public response to my original review on google, the job was not completed. My husband and I had to finish grouting, repairing damage, and repainting--tasks that were Floor Mart's responsibility. Claims that all punch list items were resolved before payment are false, and I have timestamped written communication confirming the owner's refusal to finish the work. The accusation that I was abusive or made derogatory comments toward the crew is categorically false. I was direct in addressing the quality issues. For example, many baseboards were installed damaged. At my husband's request (he was working for our GC at the time), I marked damaged baseboards with small check marks using a Sharpie to indicate which ones needed to be replaced. No marks were ever made on the flooring. One mark was made on the wall to identify a large hole the crew created during demo--damage we later had to patch ourselves. Floor Mart claimed they sent a painting crew to cover these marks, but that's inaccurate. The painting crew was sent to clean up orange caulk lines, dirt, and grease left by the crew--not to cover Sharpie marks. Had all the damaged baseboards been replaced, the sharpie marks would've been gone. There were no other subcontractors present during this project; Floor Mart's crew was the only one on-site. Any claim that other subs had issues with me is categorically false. Our general contractor--a close family friend--has never made derogatory remarks about me or my mental health and neither has my husband who was equally disappointed in this experience. That accusation is a defamatory and dishonest attempt to discredit a legitimate complaint. To be clear: I have written, time-stamped communication, including messages with the sales rep (who was great), that fully support everything written here. This job did not go south until the owner got involved. The photos I've attached show real, unresolved damage and poor craftsmanship--not misleading "extreme close-ups." I'm writing this review to help others avoid the stress, cost, and conflict we experienced. If you're considering Floor Mart, I strongly recommend exploring other options. Pay close attention to how he responds to this review and to others with negative criticisms of the business.

Friendly, knowledgeable staff are ready to help without being pushy. Quality products are available…read morein different price ranges.

From first contact with Lisa to end of project this company was excellent! They demolished old…read morefloors and tiled my whole house. Prompt, courteous, professional from project manager to clean up crew! Highly recommend!

Requested new laminate flooring and two bedrooms carpeted. Carpet is fine. Laminate flooring was…read moreinstalled without a water barrier. flooring is terrible coming up and breaking at several locations. No warranty. adjustor CAME AND SAID SLAB HAS WATER. Home was 12 years old then. When asked why no water barrier was put down . I was told specs didn't require it. Most homes in Florida are built on concrete slabs!! Had gutters installed soon after construction with drain underground leading away from foundation. Very dissatisfied. No follow up other then it is my problem! today floor looks terrible. Pictures will be posted on Face book under Ted Derr. Cannot recommend this company. Had issue with final bill which was resolved by me suggesting we split the 1800 difference

We found Colin & crew when he did outstanding work on a neighbor's condo…read more We asked for a quote and Colin talked with us about every step of his remodeling plan. When the work started we knew we had made the right choice. Step by step, Hennessy laid beautiful new flooring, painted walls & ceilings, installed kitchen cabinets in an upgraded modern design. They took care of detail work such as new dimmable light switches, built ceiling beams to hide electrical wiring and placed beautiful new woodwork trim throughout. We would not hesitate to recommend Hennessy Flooring to Family, Friends and anyone needing competent, affordable and always professional work. Alex & Karen

Hennessy floors If you ever need a great flooring company I…read morehighly recommend Hennessy Floors LLC Colin Hennesy and his crew just completed a full replacement of our floors and they did a beautiful job. They were efficient, professional and reasonably priced. His number is 239-224-2100 I have attached some before and after pictures.

From the moment we walked into Tropic Floors we knew the search was over!…read moreMario was helpful from theft beginning to the end of our luxury vinyl flooring installation. We saw Yelp gave Tropic Floors 5 Stars and so glad we shopped there! Great customer service, price, and install!

If one of their employees, WHO IS NOT THE OWNER EVEN THOUGH HE ACTS LIKE IT AND WILL LEAD YOU TO…read moreBELIEVE HE IS, named Mario comes to you, ask for another to assist you. He's the most lying, unprofessional staff member ever. Did they do a good job? Sure. Was it a nightmare to get to the finished results? Yes. Would I ever recommend them? Hell. No. They are more trouble than they're worth.

Secret Shopper review . Jim What's professional and friendly. He came across this trustworthy and…read moreefficient. He did not leave me with a copy of the final price explaining that Empire today do not do that Jim did show me the price on his iPad and the breakdown including the payment options and amounts he said that I could take a picture of the "I wanted I also recommended Empire today to my friends and family because of the thoughtfullness and helpfulness of Jim also I like the variety and amount of samples the offered for me to view Jim offered intelligent advice about which type of flooring would be best for my .

From the owner: Commercial and residential floor coverings and restorations, LVP,LVT, Decorative concrete coatings,…read morestains,overlays,epoxy floors,Concrete stamping,terrazzo.

This experience was white glove service from start to finish. We were walk ins seeking carpet…read morebinding. This is a skilled trade, and a hard ask. Friendly greeting immediately, very fair pricing, we left our giant thick impossible rug there and got a call a week later that it was ready for pick up!! We didn't have to follow up with them which is rare these days. They even gave us back the remains of the extra pieces of our rug. The binding was top notch quality work. We couldn't be any happier! We are currently re doing our historic home and this is my only stop for carpeting, binding, and tile. So much to choose from and unlimited abilities to customize your home. If you are in the market please make this your first stop, you'll need to look no further! P.S. the most plush, thick carpet EVER!!

I have used Britts carpet for over 15 years and always had a good experience,…read moreI don't know what happened BUT this time was a nightmare. we purchased the Vinyl Plank Flooring they came out to measure; they gave us an estimate for the materials and labor to install ,they added some prep work as well for the floors. we agreed on a price , we gave a deposit and scheduled the work. The few days before the installer called and wanted to come a day early which was the 4 of July, I said not a problem, I did tell him we need some floor prep I wanted to make he was aware. now the day of installation the head guy comes in crazy like he did not know we had to prep the floors ,this is more work then he was told , now he is telling me it is going to cost me $5000 more if I wanted it done right , well of coarse I want it done right but I am not spending $5000 more .I have a estimate already and a contract for a specify amount , $5000 is more then the Floor product cost . let me mention this is only 1000 sq ft area. so after 1 hour of going back and forth trying to get these guys to do the floors, they left the JOB. Since it was a holiday, I had no one to speak with , so the following day I told Britts my experience, they apologized for this told me they will talk with the installer, they never offer to get another installer out, I never hear don't worry we will make this right for you, " Just I am sorry this happened." so I said just charge me for the floor material I will find an installer, they delivered the floor to my house . I am very disappointed with their follow through on this I guess they are so busy right now losing a long time customer doesn't matter.

Did not live up to their written quote. Charged us for moving furniture that we were told would be…read moreincluded. Even the quote that we agreed to said "move furniture" N/C. When we tried to discuss it with them, they made up things we said and about what furniture he saw when he came to our house to give an estimate. We've lived in this house for 7 years, all the rooms were furnished. They started yelling & hung up on us when talking with them on the phone. Terrible customer service and would not recommend to anyone.

Just had carpet installed from Klare's last week. Such a great experience. Stopped at store &…read morebrought home a couple of samples. Once carpet was ordered, we chose to wait almost 3 weeks for installation ( rebuilding from hurricane). The two installers did a fantastic job! They went above & beyond to make sure I was satisfied. I would definitely recommend this company!

Lara was so helpful when I went in to buy rugs for our new home. The quality was outstanding and…read morethe owners were so helpful and nice. Anne Catell

Great experience. Mario helped me pick a beautiful Tibetan rug!!! I highly recommend you go there…read morefor a good selection in every price level. They are honest and attentive and care about their customers!