First they wanted to show up early and when I could not be there early enough for them they…read morecanceled. When they came back the next week I was being asked strange questions like what is in my basement, which made me feel like they were casing the place. The didn't clean stains I asked them to clean so I had to ask them twice and even then they missed spots (there were only 4 areas) The carpet was soaked when they were done and my furniture was just piled on top of each other. They didn't even put the plastic carpet protectors on my dining room table chairs, sofa, chairs end tables. They left dining room chairs on other furniture and left my piano bench on the sofa. When I asked for floor protector they just handed me some and I had to do it myself. They took the nosel off my bathroom sink to put it on their equipment. They put it back on and somehow crammed it on off the thread and it squirts out the sides all over the place. It was a total disaster. I can not even use my bathroom sink now. I hope I can salvage my carpet & the plumber doesn't cost too much. The company saw my review on google and called me. The guy I talked to said he was the owner & the weird questions were related to them trying to up sell. I told the best way of doing this would be just to ask if they could clean any other carpets not asking what was downstairs in my basement. It would of made their intentions clear and not left me the feeling my home was being cased. I explained to him the next day my carpet still was damp in areas, I got what I would call excuses. It was also no longer soft. I let him know other than not having water between my toes after a water extraction I would also expect after a cleaning that my furniture to put back in place with protectors on wooden legs and they at least check the faucet to make sure they got the cap threaded on. He offered to fix it and return my payment to me, if and only if I removed my review. I had planned on taking him up on the offer to get my payment returned in exchange for removing my unsatisfactory review (I was very uncomfortable about them returning). Later that same day I received a text from the guy that said he was the owner telling me to remove my review by 9 am the next morning or he would be contacting his attorney. I have included their text to me in a screen shot below. For me once a company threatens me with more aggravation for giving them the curtesy of a review & exercising my constitutional rights I am done with that company. Below is the condition my furniture was left after I put the protectors on some legs. Picture of areas where the spots that I mentioned earlier. Judge for yourself To those reading this review: It is our 1st amendment right to post how we feel about a service provided. We can also post facts about what occurred. You just can't lie. Please continue to be honest about the service and don't let bullies try to silence you. You need my voice and I need yours. These business owners can use the information to EARN a five star rating or they can be offended over a review. Support your community and rate!

I trusted this company to solve a cleaning problem for me and all they did was make the problem…read moreworse and then blame me. I had an accident that resulted in paint spilling on a chair in the living room. The technician used some solvent and a brush but wasn't able to clean the chair. As I was also having my carpets cleaned, there were floor units in my home. The technician, without my consent or knowledge, decided to use a floor unit on my delicate chair to try to take out the paint and all it did was leave a water mark and worse yet, ruined the fabric. The owner just yelled at me and said it was my fault when I tried to work with him to make this right. NEVER EVER NEVER use this company!!! They are the worst!!!

Have been a customer for 3+ years and couldn't be happier. John and his crew are trustworthy, and…read morekeep their appointments. This is so important to me as a single person and during these crazy COVID times. I appreciate that they use non-toxic cleaning products. This is important to me for the safety of my pets. And there is zero chemical smell in my house afterwards. Reliable, Honest, and Responsible are words I completely agree with!

Really happy with service and performance. Place was cleaned thoroughly, but the real gem is that…read moreJohn and his team worked to book and take care of my place on extremely short notice after another company let me down. John and crew made an appointment that worked for me, came in, did great work, and saved the day. Definitely recommend and will use again! Thank you John!

AFC Cleaning & Restoration 3131 Wheeling Avenue…read moreKansas City, MO (Their website says Edwardsville, but a card I was given by Joe says KCMO.) As soon as we had the furniture moved after the heavy rains of July 16-17 got into our basement, I called AFC Cleaning & Restoration (Thursday) and told them I needed to have the water removed from my carpet. They had good online reviews. Robert arrived at 6:00 PM and started talking about tearing out the walls and carpet. I told him I wanted to try to save the carpet, as it wasn't that old and that the water came in through the window, not the foundation. He agreed to do that and then brought in fans and a dehumidifier. "Aren't you going to remove the water?" I asked. He said he was just going to set up fans and would be back. He assured me that if there was air movement, no mold would grow for three days. I texted him on Friday at 1:37 asking when he was going to work in our basement. I did not hear back from him until 10:36 that night when he said he could arrive between 10:30 and 11:30 on Saturday morning, would I be available. I did not see the text until 9:30 the next morning. "Yes, please" was my answer. A young couple showed up in a rusty pickup truck and said they were here to take out the pad. They had nothing to extract the water. They turned the fans to the inside of the room rather than to the edge where the carpet was the wettest. I texted Robert at 11:48 and told him the pad was out, but they put the wet carpet up against the baseboards and it was beginning to smell. I didn't hear a thing from him that day. I set the edge of the carpet up on plastic bins to get it off the baseboards and help get more air to it. On Sunday at 3:00 PM he texted me and asked me if he could swing by and take readings. Not expecting to hear from him on Sunday, I didn't see the message until 5:00 and responded "readings of what"? His response at 6:48 was "It's okay. Are you available tomorrow?" My response was "Yes, I need a time, though. I need someone to clean and sanitize the carpet and get it dried. It now smells. Readings of what?" I could have told him it was still very wet. His response "I'm not done drying it yet. It will start to smell better as it dries. I will also spray an anti Microbial spray." "So, you are never planning to vacuum the water out of the carpet - the one thing I asked for on Thursday?" His response "It gets cleaned after it's dry and the pad is replaced." Robert came by on Monday, but the carpet was still wet. He returned on Tuesday. The carpet was dry, five full days after the flood, and he sprayed microbial spray. When he was done, I mentioned that it still smelled and that I was unhappy he never extracted the water. "Oh, now that I'm done, you complain" was his reply. I was explaining that I had asked for the water to be extracted on Thursday and continuously through the process, but he just talked louder over me when I spoke. I told him that if he knew he couldn't extract the water, he should have told me at the beginning. He said it would have taken his crew longer to extract the water than using fans (no doubt). I reiterated that if they didn't have the crew available, they should have advised me in the first instance. He was frustrating me, so I told him to leave. I called the office the next morning and without identifying myself asked what they would do if someone had water in their finished basement that came up around their shoes. She proudly stated that they would first extract the water from the carpet. I said "Good, and how do you do that?" She explained that they have big machines that extract the water and remove it. I told her my name and that they did not do that in my basement. She agreed to send the manager to determine if the work done at my house was representative of their work product. A nice enough man named Joe came by and told me he didn't smell anything but carpet glue that had been made wet by the flood. On all other matters he agreed with me, but had no authority to do anything about it. He said he'd have the owner come by. The owner showed up and said all he smelled was acetate from the carpet. It was clear that his goal was to blame me. He said they didn't follow IICRC standards, because I asked them to try to save the carpet. I said, "So, you didn't follow your own standards, but you blame me?". He said "Yes". Yet, he didn't do what I asked him to do. I told him the young couple put the very wet carpet up against the baseboards and he said that wouldn't matter. I told him I asked for the water to be extracted several times, and he told me that using the fans was extracting the water. I disagreed. Not a single google search defines extracting water as using fans. Fans are the next step after extracting the water. I told him if he couldn't extract the water, they should have told me from the beginning, so I could have called someone else. He got up and left. What do they want for fans? $3000.

We had a pretty frustrating experience with AFC Cleaning and Restoration. We hired them to have our…read moreair ducts cleaned in our house. They charge per vent then spray an antimicrobial agent in the ducts after cleaning. The first tech that showed up to our house was 3 1/2 hours late and did not have all the tools to complete the job. Multiple vents were never even touched. He let us know that he was done with the job and my wife asked about the antimicrobial spray. He informed us that he did not have that machine on his truck and would have to come back at a later date. We also asked about the forgotten vents and he said that he would get those when he came back. I was told that I would not be charged for those vents. I had a conversation with the owner who was very apologetic and wanted to make it right. So I agreed to have them come back and finish the job. The second time they came out with two techs and were an hour late. They completed the rest of the job. Later I received an invoice for the entire job, including the vents we were not supposed to be charged for. Eventually I got the correct invoice and settled up with them. Overall just a headache of an experience.

Seriously the best cleaning service I've ever used. Recommended to me in Brookside although they…read moreare stationed in Lenexa -- Not a problem. My place was a challenge after some renters. Came home to an immaculate home. Very happy.

Charity and her team were fantastic! We hadn't had a good cleaning for years and I was super…read morenervous about finally having family over after so long and frankly embarrassed about how bad it had gotten. Charity made the whole experience sooooo much better. She wasn't the cheapest and she wasn't the most expensive but we loved the non-judgemental and honest manner that she conducts her business. I think she truly does like getting things clean! I didn't realize how clean she meant she was going to get it until I saw it and then I was blown away.

Fantastic team! I had a deep cleaning service and was left very satisfied with the results. I have…read moretwo pets and there tends to be a lot of pet hair in places I never reach. They got into all those spots and then some. I would definitely recommend them as they are efficient, honest and super sweet.

Zero Stars... After a major rain storm in the area, we woke…read moreup to our basement flooded. We called ServPro and they said they would be right out. It took several hours but one employee showed up late that evening. He explained that he could have a crew come out over night to start the cleanup. To keep from being charged "off hour" fees, I told him to hold off until the morning and he said they would be out at 8am. We asked for an estimate of how much the cleanup would cost. He stated it would be between $2000-$5000. I asked if he could be more precise. He said it was hard to say, but he estimated that it would be closer to the $2000 level. Workers didn't show up until around 5pm the next 2 days even after giving an 8am estimated start time. We asked 2 or 3 more times for an estimate on the cost. Each time, they repeated the $2000-$5000 range, but closer to the $2000. We called, and the office workers explained that the crew chief would be better to estimate it. After the 2 days of cleanup, they left their machines for a few more days and stopped by once a day to check their meters. I asked for the total bill and they still didn't know. I called 2 or 3 more times and was told they were still "working on" the bill. After 2 weeks, we received a bill of over $12,000. The bill and 330 pages of supporting documents arrived in an email. It took them more time to create the bill than they spent working in my house. How can that be?!?! How can they be that far off in their estimate? When I called and spoke to the management, they said I should have asked for an estimate first. We did. He said we shouldn't have asked the workers for an estimate. How were we to know that? If you send an employee out to my house, he is your representative. Unless he says otherwise, he is authorized to give estimates. ServPro manager says they won't change the bill.

JJ,Nathaniel, Joeivys and Chavaris provided excellent service for animal damage on our home in…read moreRockville

I had to use RestorePros for water restoration services and I was so impressed with their…read moreresponsiveness. Ryan and Cody always got back to me quickly and were very professional. I would definitely recommend them to anyone in need of water restoration services.

We never thought we would be excited about a carpet cleaning. But yesterday, Restore Pros did just…read morethat! We want to take a moment to compliment Ryan and Cody on the excellent service and professionalism we received from their company, Restore Pros. Our sad carpets needed some serious help. Upon arrival Ryan and Cody were extremely professional and listened to our cleaning needs and concerns. They explained exactly what they were going to do, and wow, did they deliver! We are still amazed that they could take a worn carpet and restore it to almost new condition. Not only were they successful in cleaning the carpet, they removed hair and debris from the fibers we didn't even know were there! Any stains are now gone and the carpet is looking and smelling fabulous! We are so happy!!! We were so impressed with the can do attitude of Ryan and Cody. There are many carpet cleaning companies available that can do a good job with the cleaning, but it's rare to find a company like Restore Pros that go that extra step and "knock it out of the ballpark" as this company did. Ryan and Cody are friendly, informed, efficient, and you could tell they are proud of their work and enjoy doing it. We will recommend them to anyone that needs to have their carpets not just cleaned, but restored to near new condition- or any other service they offer. In our opinion, Restore Pros are the BEST!! We HIGHLY recommend!!!!!

I have now had Michelle for several years and she is one of the best ive ever had! She us very…read morethorough and you can be assured that when you get home you will have a sparkling house!

I called to have a "move in" clean done to my house prior to moving here from Texas. I was told the…read moreprice was $125.00 and I said I'd pay $150.00 to have an extra good cleaning done. This is an older home, but it had been flipped on the inside, so everything was new. There was NO furniture here.... Just an empty house. When I got here, I was extremely disappointed! I'm really not sure what these people did.....if anything! Dust everywhere.....on top of closet shelves, closet rods, door frames, dust inside kitchen cabinets, etc etc. Cob webs in the corners and all over the basement. For $150.00 I would expect an empty house to be spotless......it was still filthy. After driving 12 hours, I came into a dusty smelly home. She said she'd refund the 25.00....which I haven't seen yet. Really really horrible service. I even sent pictures to her showing the dust. All I wanted was a nice clean house when I got here..... I was happy to pay for it! Instead, I got taken advantage of. DO Not use this company......I was completely and totally ripped off.