I contacted Baum carpet cleaners on Monday morning. They are no longer in Gladstone, but in Lenexa…read more I asked if they still worked north of the river. The receptionist said they do, and claimed they don't charge for the drive. I got an estimate based on how many rooms. It seemed high, but considering the favorable reviews on line, I figured they must be worth it. Later that evening I received a message saying that someone named Jason had upped the estimated from $460-$490 to $510 with no reason given. She told me about a $30 off coupon on their web site that I could use, which 'magically' brings it back down to the original estimate range. The receptionist also said they were available Tuesday or Wednesday next week. I called back the next morning and left a message. I accepted the estimate, and said either day was fine. I also asked they call me back with which day and morning or afternoon. No response on Tuesday. I called back again and left a similar message on the other phone number she gave me. No call back on Wednesday. On Thursday morning I called and left the message to cancel, and if they came out, it was on their expense, not ours. Also, I said I would be posting a negative review. I got an immediate call back with an apology. However, the receptionist 'claimed' she didn't get any of my previous messages even though my third message (that she was returning the call from) was to the exact same phone numbers I had left the first two messages. Don't hire!

The very best carpet cleaning service - period. They get your carpets clean - period…read more So glad I found them (using Groupon or LivingSocial or one of those)! We have light-colored carpet throughout the house, and get it filthy quite easily. We get carpets cleaned at least once, if not twice, each year. I've used Baum two times now, and I won't call anyone else. They're incredibly thorough, getting out stains that other carpet cleaners left behind. They always show up right on time (which is pretty unusual from what I've experienced) and they are very professional. Can't recommend Baum highly enough.

Carlo's cleaned the carpets, Hall, and stairs of our home recently. He did an excellent job at a…read morevery affordable price, and I highly recommend him. He also cleans tile, and we plan to have him do that on some tough grout stains.

Amazing work! Fast, professional, and very reasonable. My carpet is good as new! Thank you!!!read more

My review is on a move-in cleaning. We recently purchased a new home and I chose Best Cleaning. I…read morewas 100% comfortable from the initial contact with Jessica. The day before we moved in, I let them know that we had a high ceiling fan in our living room in case they needed to bring a ladder. I was told they didn't carry ladders on the truck but had extension rods that should work. (Comments about cleaning this ceiling fan will be explained later). I spent from 9:00 am to 6:30 pm with Brian. In my opinion, he was totally overwhelmed with this job. He thought it was in my best interest from a cost standpoint to not call in for assistance. Brian did an excellent job of cleaning the bathrooms and cleaning out the refrigerators we'd purchased. The company was aware of my requests for specific cleaning service well in advance. I wanted the couches and other upholstery steam-cleaned as well as the steps. The prior owners did have pets, so there was quite a bit of pet hair that needed to be vacuumed. Below are my lists of complaints and specific problems for future readers to consider. 1. Brian brought in a 2-3 step, step ladder. When the extension rod didn't reach the fan blades, he stacked 4 square loose stones onto the step ladder. While stepping off the stool, he missed the last step and knocked a spare stone onto my hardwood floor. This is in the open area of the floor and NOT underneath the couch. It dented 3 chips in the wood; which I've had to try and fix myself. There is NO way he didn't know what he did. I should have commented at the time but didn't. My fault. Who stacks stones to step on, to reach high above your head? 2. The steam-cleaning of the couch and chairs was below adequate on actual cleaning. Cleaning solution that smelled good was sprayed all over; which also went onto the hardwood floors. The equipment used seemed fine, but half-way through, the hand cleaner piece overheated. ?? The final touch-up/mopping of the hardwood floors was cloudy looked terrible. My husband and I wiped over it the next day and used a dry cloth which helped greatly! 3. Finally, I quietly questioned in my head, "why" he didn't dry vacuum in advance of steam cleaning the carpets. When I reached out to his wife, the other owner, she explained that they feel you get a much better clean, and it costs you less, if they simply do the steam cleaning alone. This is absolutely not true, despite pet hair - as I regular vacuumed the next day and removed 6 canisters of "stuff." While I appreciate that this company worked "very hard" to clean my house, I feel I greatly overpaid for the service I received; including the damage to the floor. I honestly feel I should have just cleaned the house myself as it would have saved an entire day, $$$ and a dented floor. I'm a good person and did provide Brian a tip for his service simply because I would have felt bad in not doing so.

Brian Smith is awesome and won't charge you unless he knows your carpet needs to be cleaned. He…read morewon't sell you anything you don't need. This guy is extremely trustworthy, call him for whatever you need!

It's been a while since I used their services, but I remember their prices being reasonable. They…read morewere honest and forthright with what I should expect for results. They cleaned our carpets and we had some pet urine odor, they gave me an option to add some odor eliminator on a per room price adder basis. I only requested it in one room, but they went ahead and used it in all rooms for the same price.

Idoux does and great job! Two days after a recent Idoux carpet cleaning, our daughter broke an…read moreENTIRE bottle of red wine on our beige carpet! Idoux came out the next morning and cleaned the wine spot for free. Idoux is reliable and reasonably priced. Highly recommend them!

My experience with Pro Carpet was great! When I called to…read moreset up an appointment a man took my call and answered all of my questions. He was very professional I knew right away that this was the best company to have clean my carpets. He even gave me a price over the phone and didn't charge me a penny more after the job was complete. I was very satisfied with the service and will definitely refer them to my family and friends. I'm looking forward to seeing them again for my six months carpet cleaning!!

I got some of the worst customer service I've ever experienced with this company, and never even…read moregot my carpets cleaned. I purchased a Groupon for this company last year, spending about $75. About 3 weeks before the Groupon was set to expire, I called to make an appointment. I think the phone number is someone's cell phone that he answered "Hello." After determining that who I was calling was, in fact, Pro Carpet, I asked him if I could make an appointment to redeem my Groupon. He said he was on a job and to email them. I emailed, asking for a specific date so that I could redeem before it expires. The response was simply a phone number. No salutation, not explanation. So I called and left a message. He called back and told me the next available time was not for another month, after expiration, but they would still take my Groupon. We traded several emails and phone calls over the next few weeks. I asked repeatedly if any weekend dates were available and he continued to send me week days that I am unable to make work. All of his answers were short and impersonal with no explanation. One of them was actually gibberish. He finally stopped responding to me after about 5 weeks of me constantly following up. Guess they just wanted to take my money without doing any of the work. Thanks for nothing.

I had to use RestorePros for water restoration services and I was so impressed with their…read moreresponsiveness. Ryan and Cody always got back to me quickly and were very professional. I would definitely recommend them to anyone in need of water restoration services.

We never thought we would be excited about a carpet cleaning. But yesterday, Restore Pros did just…read morethat! We want to take a moment to compliment Ryan and Cody on the excellent service and professionalism we received from their company, Restore Pros. Our sad carpets needed some serious help. Upon arrival Ryan and Cody were extremely professional and listened to our cleaning needs and concerns. They explained exactly what they were going to do, and wow, did they deliver! We are still amazed that they could take a worn carpet and restore it to almost new condition. Not only were they successful in cleaning the carpet, they removed hair and debris from the fibers we didn't even know were there! Any stains are now gone and the carpet is looking and smelling fabulous! We are so happy!!! We were so impressed with the can do attitude of Ryan and Cody. There are many carpet cleaning companies available that can do a good job with the cleaning, but it's rare to find a company like Restore Pros that go that extra step and "knock it out of the ballpark" as this company did. Ryan and Cody are friendly, informed, efficient, and you could tell they are proud of their work and enjoy doing it. We will recommend them to anyone that needs to have their carpets not just cleaned, but restored to near new condition- or any other service they offer. In our opinion, Restore Pros are the BEST!! We HIGHLY recommend!!!!!

I got my carpet and couch cleaned, they both had pet smells and when the cleaners left, they both…read morehad a clean linen smell!! Tawana was super professional, communicated quickly and well, and was flexible. We set everything up via text which was really convenient. I enjoyed working with her! She came with a partner and they were nice and efficient! They kept me abreast of what they were doing, what to expect and what I should do once they left. I would highly recommend! Worth every penny!

Our house is over 20 year and ducts have never been cleaned. Dust would typically appear after 1…read moreor 2 weeks due to family of 4 and pet. Recently, we renovated our kitchen generating a lot of dust. I was hesitant about the service but have a different opinion after the cleaning. Very satisfied and Scott was very knowledgeable.

They have been cleaning my carpets for years and always do an amazing job. I've lived here and in…read moreother cities and they are by far the best. They do a great job with carpet cleaning, air ducts and water extraction. When I overflowed my bathtub, they came right out and helped me through it. I'm so thankful for Scott and the team!