In one 15 minute ride, we went through 2 red lights, one stop sign and almost hit a pedestrian in a…read morecrosswalk. The driver also must have thought there were no posted speed limits. I'm not sure what type of background checks are run or even if these drivers are licensed - but this driver was under the assumption he was the only car on the road. Or he could possibly could have been under the influence... Please be careful and look for any other option for a ride!

A Serious Safety Concern…read more This is now the third time Syndicate Cab has put me and my family in a dangerous situation, and I feel it needs to be reported. Unfortunately, there aren't many taxi companies in Middletown. There is another company I use faithfully because they have always been reliable, but they close after 6:00 p.m., leaving us with no choice but to use Syndicate when we need transportation. On Friday night, my two daughters, ages 15 and 12, went to the movies with friends. Their friends live on the opposite side of town, so my girls needed a cab to come home. When the movie ended, they called me from outside Target. I immediately called Syndicate Cab, gave the dispatcher their exact location and destination, and, as always, ended the call by thanking her and wishing her a blessed day. About 20 minutes later, my daughters called and said no one had arrived. Just as I was about to call the company back, a driver called me from 845-798-4224 and said he would be there shortly. I called my daughters and told them the driver said he was coming. Another 15 minutes passed. I texted my girls asking if they were in the cab yet. They replied, "No, Mommy. Where are they? My phone is about to die." I noticed I had missed a call from the driver just a couple of minutes earlier, so I immediately called him back. I asked where he was, and he replied, "I'll be there in two minutes." He then asked me how many passengers there were. That immediately concerned me because I had already given that information to the dispatcher. At this point, I started having anxiety because of the previous experiences I had with this company. The difference this time was that I wasn't with my daughters. They were alone, it was getting dark, and I was trying not to panic. I called the company again, and the dispatcher, who has always been kind and helpful, told me she would send another cab. That gave me some relief. But then an entire hour passed. My daughters called me scared and crying. Their phone battery was down to 3%, and no cab had arrived. I called Syndicate back, and the dispatcher put the manager on the phone. Instead of helping, he became rude and told me they had no cabs available. As a mother, my heart dropped. I asked, "My two young daughters have been waiting outside in the dark for over an hour. Why would you wait until now to tell me there are no cabs available?" He simply hung up on me. I was in tears. I had no idea how I was going to get my daughters home safely. Then I remembered I had an old business card in my wallet for Orange County Service. I called them, explained everything that had happened, and, thank God, they immediately helped us. Within 20 minutes, my daughters were safely home. I thanked the driver repeatedly and gave him a $20 tip. It was all I could afford, but he deserved every bit of it. Sadly, this isn't the only serious issue I've experienced with Syndicate. On another occasion, while I was riding home from work, the driver stopped to pick up another passenger at the hospital. That passenger had a bowel accident in the cab, leaving feces on the seat next to me and creating an unbearable odor. I couldn't believe I was expected to continue riding in those conditions. After three separate incidents, I can no longer stay silent. This company has shown a complete lack of concern for the safety, communication, and well being of its passengers. Leaving two young girls stranded in the dark for over an hour, only to say no cabs were available and then hang up on a frightened mother, is completely unacceptable. People depend on taxi companies for safe transportation. I sincerely hope this review encourages people to remove  this company from its service and prevents another family from going through what mine experienced.

They took my elderly Aunt and Uncle to a wedding 1 /12 hrs away. I was nervous but they were…read morewonderful. I also called a service nearby the wedding destination and they quoted me much more money.

We are THRILLED to have found Gabriel and G&C Taxi. He is super close to use on the border of…read moreOrange and Sullivan County. We used his services for pickup and return to Westchester Airport. He was prompt, responsive, clean car. Super polite Super nice!! His fare was reasonable. We hope to use his services often as we return to more frequent travels....THANK YOU GABRIEL!!

There is something to be said about a family owned and operated business that you just cannot get…read morefrom a corporate run business: flexibility, polite manners and reliability. It's their business, their reputation on the line. I was looking for a car service last minute, the night before my flight yesterday, to take me from La Guardia to a friend's home 1 1/2 hrs away in Montgomery. I called CAR24. Mike was super prompt in returning my text at 11:00pm, assured me he had availability and we'd touch base in the morning. True to his word, we booked the car in the morning and he gave me a very competitive rate. Didn't tack on last minute fees. Done, texted confirmation number. Gave me name of my driver, Allison, who touched base 5 min later with her cell number. Super prompt, funny and friendly, riding with Allison was a pleasure. A key thing to note: take your cues from the client. She didn't start chatting until I did. I'm from New Orleans and work in the hospitality industry there, handling conventions with 10,000-30,000 in attendance. I book about 250 private car service for clients a year. There are a few key things that are expected from a private car service that are unbendable: reliability, communication, cleanliness and polite manners in drivers, who understand it's not about them it's about the client. Likewise from a client: tip the driver and tip in cash. If you get good service, show it by tipping more than 20% of the fare. In our industry, there is nothing worse than a rude passenger and a bad tipper. Home run for CAR24. Allison even stopped at CVS so I could run in and grab something. Thank you!!! MaryBeth

They are very reliable. It was great service with a smile. It was a smooth ride in both directions.read more

Rude on the phone cab drivers sound drunk and they do not go to very far never have cabs do not…read morerecommend nasty trash company

I use this company for all of my medical appointments and any time I need to go somewhere. Cars are…read moreclean and drivers are prompt and courteous. Many drivers are long time residents of the Middletown, NY community and are knowledgeable of the local area as well as many of other areas in the tri-state and are always willing to lend a hand with walkers, wheelchairs, and packages/groceries. They will go bring customers just about anywhere. The office staff and people answering the phones are always very nice and pleasant to customers when they call. Occasionally takes a few minutes to get a car if not scheduled in advance, but worth a few extra minutes for the great service provided by these dedicated drivers. I highly recommend Robins Taxi for all of your medical and non medical needs.

i'd give 0 stars if i could ! they left me and my child stranded on a saturday morning and did not…read morecare ! they tried to get paid for a ride they did not do !

Prompt arrival, excellent driver and reasonably priced! We literally had to be picked up on the…read moreside of the road. Driver wore his mask, van was clean. Would recommend to anybody.

Fantastic experience. So glad I booked this service to get from one wedding in NY to another in NJ…read more Great service, smooth driving and all around an exceptional experience. Highly recommend for any transportation needs.

I waited until the last minute to get car service from Middletown NY to Newark Airport and Aldrin…read morefrom Elite Hudson Transportation got back to me within minutes. answered every question I had within minutes and I got to the airport in great time. Aldrin was a great conversationalist so the ride was not boring. his number is in my contact list and I will call on him the next time I am in NY.

Would give zero stars if it was an option. The girl who answers the phone is extremely rude and has…read morea very bad attitude. She acts like she's doing you a favor, but it's quite the opposite. She needs serious customer service training. Taxi drivers are ok, only one lady with glasses was very friendly and welcoming. Aside from this, the day I was leaving and needed a taxi to the airport the driver showed up 20 minutes late! Even though I called an hour in advance like I was told so by the use lady answering the phone. Bad experiences all around with this taxi service. Update, added a star because my taxi driver ended up being awesome! And I made it to the airport early. He was hilarious and had some interesting conversations with him. He reminds me of Tyler's dad, Butch from Teen Mom. So basically the lack of stars is mainly due to the girl who answers the phone.

The unnamed self titled manager was abusive to me and refused to send a cab that was ordered and…read morepaid for on Monday, January 14, 2019 causing me to miss court, lose a $500 bond, now there's a warrant out for my arrest. Medi Coach owes me $500 plus whatever my new bail is.

I was running late for work today and needed to get a taxi to be on time, so I walked down to the…read morePoughkeepsie train station and as usual the shady taxi drivers asked me to take the next cab because they are all waiting for the golden fare to come out of the train station. BUT 'Taxi Service' was there and offered to take me and told me i would get to work on time and he was right! great courteous service!

From the owner: Student Rates Marist, Vassar, Dutchess, CIA…read moreAirport Service, Stewart Airport, JFK, Laguardia, Newark Medical Transportation Big vans for larger groups