In one 15 minute ride, we went through 2 red lights, one stop sign and almost hit a pedestrian in a crosswalk. The driver also must have thought there were no posted speed limits. I'm not sure what type of background checks are run or even if these drivers are licensed - but this driver was under the assumption he was the only car on the road. Or he could possibly could have been under the influence... Please be careful and look for any other option for a ride! read more

A Serious Safety Concern This is now the third time Syndicate Cab has put me and my family in a dangerous situation, and I feel it needs to be reported. Unfortunately, there aren't many taxi companies in Middletown. There is another company I use faithfully because they have always been reliable, but they close after 6:00 p.m., leaving us with no choice but to use Syndicate when we need transportation. On Friday night, my two daughters, ages 15 and 12, went to the movies with friends. Their friends live on the opposite side of town, so my girls needed a cab to come home. When the movie ended, they called me from outside Target. I immediately called Syndicate Cab, gave the dispatcher their exact location and destination, and, as always, ended the call by thanking her and wishing her a blessed day. About 20 minutes later, my daughters called and said no one had arrived. Just as I was about to call the company back, a driver called me from 845-798-4224 and said he would be there shortly. I called my daughters and told them the driver said he was coming. Another 15 minutes passed. I texted my girls asking if they were in the cab yet. They replied, "No, Mommy. Where are they? My phone is about to die." I noticed I had missed a call from the driver just a couple of minutes earlier, so I immediately called him back. I asked where he was, and he replied, "I'll be there in two minutes." He then asked me how many passengers there were. That immediately concerned me because I had already given that information to the dispatcher. At this point, I started having anxiety because of the previous experiences I had with this company. The difference this time was that I wasn't with my daughters. They were alone, it was getting dark, and I was trying not to panic. I called the company again, and the dispatcher, who has always been kind and helpful, told me she would send another cab. That gave me some relief. But then an entire hour passed. My daughters called me scared and crying. Their phone battery was down to 3%, and no cab had arrived. I called Syndicate back, and the dispatcher put the manager on the phone. Instead of helping, he became rude and told me they had no cabs available. As a mother, my heart dropped. I asked, "My two young daughters have been waiting outside in the dark for over an hour. Why would you wait until now to tell me there are no cabs available?" He simply hung up on me. I was in tears. I had no idea how I was going to get my daughters home safely. Then I remembered I had an old business card in my wallet for Orange County Service. I called them, explained everything that had happened, and, thank God, they immediately helped us. Within 20 minutes, my daughters were safely home. I thanked the driver repeatedly and gave him a $20 tip. It was all I could afford, but he deserved every bit of it. Sadly, this isn't the only serious issue I've experienced with Syndicate. On another occasion, while I was riding home from work, the driver stopped to pick up another passenger at the hospital. That passenger had a bowel accident in the cab, leaving feces on the seat next to me and creating an unbearable odor. I couldn't believe I was expected to continue riding in those conditions. After three separate incidents, I can no longer stay silent. This company has shown a complete lack of concern for the safety, communication, and well being of its passengers. Leaving two young girls stranded in the dark for over an hour, only to say no cabs were available and then hang up on a frightened mother, is completely unacceptable. People depend on taxi companies for safe transportation. I sincerely hope this review encourages people to remove  this company from its service and prevents another family from going through what mine experienced. read more

Syndicate Taxi - The conversations with my daughters waiting on the cab - Taxis Near Me - Middletown, New York

Got back from vacation in the pouring rain and driver asked if we wanted a ride. We accepted and he was very personable during the ride which was less than 10 minutes. He also got out of the cab in the rain to help us with our bags. Couldn't ask for anything better than that. Haven't taken a cab in about 20 years, but we were very happy with the service. Not sure that all drivers are the same, but ours was great. The driver was in his 50's and on the chubby side. read more

I have been using this company for years. They are extremely reliable, prices are more than fair and the drivers are polite, helpful and friendly. read more

Their customer service for the most part is atrocious. Occasionally there are socially reasonable drivers but for the most part the company is hideous and should be avoided at all costs if value your mental health and are a woman. read more

i called these dumbasses at 10:25 they said they would be here in 15 fucking minutes 40 minutes go by and i call again they said 5-6 minutes and another 30 minutes go by and nobody fucking comes again thanks to them i failed my test since theres the professor doesnt allow make ups and i failed my college class and will need to retake it read more

Terrible taxi service. They blocked my calls because the guy showed up late and I had someone else dropped me off. Maybe they should come on time. There needs to be other ones around this area. Never again. read more

Used to take them but they charge a white tax I will use Robins Taxi from now on much better

Rude drivers who try pick up too many fares all at once, plus the cars are usually not very clean. Do better Syndicate.

DO NOT USE THIS TAXI SERVICE THEY DO NOT SHOW UP ON TIME. Called at 4:30am they didnt show up until 5:50am. I missed my 5:30 bus to make it to work on time. This is not my first experience with them. Poor unprofessi service. read more

Syndicate Taxi - Fire place - Taxis Near Me - Middletown, New York

This company quoted the fare from the Middletown train station to my home in Wurtsboro at $30 then when we arrived I was prepared to tip him when he said the fare was $45. He tried to tell Me we're not in Wurtsboro although it's the the town I live in. Not an honest business. Additionally he driver showed up 35 minutes after I called for the cab ride that is 15 minutes long. Pretty lousy all around. read more

Good Job syndacite, you earned that 1 1/2 star rating. They won't wait one minute for you to get out of your building, and the dispatcher will argue with you and will tell you you're wrong because they're impatient. Again, really good job, your mediocrity speaks volumes. read more

This cab company is by far the worst I have ever dealt with let's just talk about this morning not even the other numerous disappointments I called them at 5 for the bus I have to get at 520 or 530 they said ok no one showed so at that time when I realized I wasn't making my bus I let them know an hour before now because the bus is at 640 and 645 so I asked for that cab at 530 now it's 645 and the cab still didn't show up this base is the worst I do not recommend when you have to go to work to rely on them at all . Although it's one of the very few cab bases out here use Uber and or Lyft I normally do all the time but sometimes you can't get an Uber/lyft before 6 . Mind you through all of this the dispatchers are saying the cab is on its way. Also they do not clean their cabs out at all. read more

Despite, all the other negative post, there is one good apple in the bunch. From a very long day of travel that started in Charlotte, NC,"THANK YOU" to the driver that waited very patiently for my train to get in on Monday, (11/26/18) @ 4:30 pm from Secaucus station. He got me safely to my destination in Woodridge, plus he was very engaging in conversation. Hoped he got back to Middletown safely, because the weather was a rainy mess ! read more

The worst of the worst. All they know how to do is blow their horns at 5:00 AM. They wake everyone up and don't care. I've been standing right inside the front door and saw the cab coming but they blow the horn before they even get to the front door! That may be the way they do it in India or Pakistan but not in the USA! I live in a Senior complex that houses 100 apartments. Many are disabled and cannot walk that fast and it's a long walk to the front door. You ask for a certain pick-up time but they won't give that to you! They never tell you exactly when they're coming - they give you a range of time. They expect you to be right there to get into that cab when it comes. Each driver has a cell phone. If the person isn't there - call them to come down instead of disturbing everyone! The female who answers their phones is as nasty a creature as I've ever come across and their drivers can't find their way in or out of a paper bag. I used them twice and twice they messed up the call. They don't know the front of a building from the rear and when you tell them you're at the rear entrance, they don't even check it, they just drive away! My rating is minus 10. read more

Absolute worst cab company, I paid over the phone only to get picked up and be told I need to pay in cash. So now I have to cancel what I already paid and have to go to quickcheck. I get there and there's a long line which makes him wait and charge me MORE $$. POS company read more

Worst taxi, they are thieves. Got charged $15 for 2.3 miles. Don't take this company. Middletown Needs a new taxi company and its coming soon read more

This seems to be the most popular go to taxi company in Middletown. Everytime I take a ride in a cab of theirs, they seem to be concerned with picking up other passengers along the way. It sux that sometimes the passenger gets dropped off before me. I'm paying the same amount of money as the other passenger I expect top priority since I entered the cab 1st and am paying for my fare. Their prices aren't overpriced like they are in NYC. Overall they are alright. read more

I would give them a zero but i can not. I called twice but the receptionist must have had a dick in her ear. So all and all i ended up using Uber and a lot nicer and cleaner. read more

I cannot give one star. No I can I had one man with a clean cab. Where is he? The man I just had, had the nastiest cab ever. Usually the driver smells. What culture is that to not wash your ass. read more

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piece of shit drivers, please don't take this taxi service..& if you do pay attention they tried scamming me an extra $10 for stopping at dollar general which is 2 mins down the road! they try to haggle for a dollar and it's disgusting. read more

I can't believe that the cab came in 2 minutes and took my girls to gymnastics in goshen when their ride fell through and I'm stuck at work in Poughkeepsie, and I called during a busy time. Thanks so much for your great service! I'll use your company from now on and tell my friends about you! Thanks again, Jack Marie Wolsey read more

I'm posting this so people won't call them! This is ridiculously taking so long for the cab that I called 25 min ago! And I've called for the second time saying that he was coming! read more

I missed my bus this morning because they dis not dispatch driver to pick me up. I have to wait for the next bus which is 1.5 hour later. Very unprofessional. read more

To start, you received the 1 star because they force you to give at least that. You do not deserve that 1 star. You do not deserve to even be in business. The person that answers your phone needs lessons in proper phone etiquette. She is rude and very unprofessional. I dare say she is either a relative of the boss or sleeping with the boss which is why she still has a job. I called this cab service and spoke to her 4 times and was told 20 minutes on 3 occasions and told the cab is o. The way on the fourth occasion. Not one time did she say bye or have a nice day or something to end the conversation. She just hangs the phone up while you're talking. I wish I could say something nice about the driver but I can't because they Never SHOWED UP. I called 2 hours before my appointment thinking it was plenty of time since it was a 15 minute ride at best. Needless to say, I missed my appointment. I would have been better walking or hitchhiking (probably safer than riding in their taxis judging from some other comments). This was the first and LAST time I will ever use this company. If you're in a hurry, call at least a week in advance. You may have a shot at getting to your destination , not on time, but at least the day of. Syndicate truly sucks!!!!! read more

I would NEVER use this company. They are very irresponsible as they would tell you that a car is on the way and would never show. It happended to me twice in a week, and I am just done with them. They don't deserve a star but I am forced to give them one. Stay away from Syndicated! read more

After doing some googling, it seems Governor Hochul did not lift the mask mandate for taxies and car services. Republican Orange County Executive Steve Neuhaus has refused to enforce the state mandates. If the news is correct, businesses-like Syndicate Taxi are taking advantage of the lack of enforcement to maximize profits. When you ask them not to send a car full of people because you are high risk, they ignore your request. Despite your pleas, they go on to pick up other people despite your stop being a short distance away. Some of the drivers are flat out refusing to wear a mask when you ask them politely. I've been in cars where some of the seat belts don't work, and there are apparent mechanical problems; the drivers snap back at you that they don't care when you tell them they might want to tell their manager. Except for a few seasoned drivers, they are all around rude. I tip even despite the bad service, so they mostly don't even say thank you. There is an Uber and Lyft shortage on weekends, so you get stuck having to call one of the two available taxi companies. E.g. https://nypost.com/2021/12/14/quarter-of-ny-counties-refuse-to-enforce-hochul-mask-mandate/ read more

If I could give no stars I would , worst cab company ever .I called for a cab 40 minutes in advance and the cab still was a hour and 30 minutes late . They car pool without asking and change prices every time I got a cab. Don't take this cab in Middletown Ny . They are horrible and have nasty attitudes . I told the guy my address and when I called he acted as if I never called and I was really late to work read more

The taxi driver did not understand basic English and could not enter the address I gave him into a GPS, despite the fact that I wrote the address down for him and said the address numerous times. He kept insisting that I send him a text of the address. In addition, he refused to follow my verbal instructions and took a longer route. This was one of the worst experiences of my life. If I were you, I would not take this taxi. read more

-1 star! The worst cab service they treat customers like crap! I've been waiting for a cab for 1 hour and 30 mins and was told to call another after waiting this long I might get a write up at work thanks to them! They show no care and they hang up on you if you call to follow up I wish I could report them too bad they do not work for the city! TLC is needed up here read more

This company is all over the place with drivers, inconsistent prices, long wait times and rude drivers. sadly I took these people all the time before I found better cabs like Robins. Hell after the experience when them I'd rather walk places.. I recommend you choose another service! read more

The absolute worst. Don't believe me, try it for yourself. Wish uber could replace taxi service in Middletown.

If there is choice to give negative number I would totally do that. I used the service few times. And the cab NEVER on time. Each time I called, they told me is a 15 minutes wait, it turns out to be over an hour wait, the cab still didn't come. I had no choice but to ask my friend to pick me up. I have Never give a negative comment to a business. read more

I would give them 0 stars if I could. The drivers are obnoxious. They lay on the horn in my neighborhood impatiently waiting for their fares during the early morning and late at night. They also drive very aggressively around town. One time I called to complain to the manager and he hung up on me. My recommendation is to use their competitor, White Cab, at 845-343-5555. Their service is much more polite and friendly! read more

Can ducking driver was a ducking liar....asked to take another person with me....took that person first and lied about the distance. No tip for you asshole read more

Dear Syndicate Eight Three Hundred Taxi, I have been using your taxi service for a long time now, I could bear that the driver picking up others on my way to work, I could bear that your driver comes a little late, I could bear that the person who picked up the phone had attitudes. HOWEVER, what happened this morning was NOT okay. I told my girlfriend to take your taxi because I trusted your service, and here is what turned out: One of your drivers (a guys with a turban) did not look when changing the lanes and made a sharp turn to exit, almost got hit in the back. That turn was so sharp that my girlfriend had to hold on to the door handle really tight. Now she is scared about your taxi service. I really do not know what to say. But just want to give you a friendly advice, as a taxi company, customer's safety is priority. So I hope you can train your driver professionally next time. That's all. Best, A customer with a broken heart read more

This is the cab I use in the area. Generally know where everything is, timely and reasonable with price.

I unfortunately use this taxi because it is literally one of two available in the Middletown area but I call this company all the time to ride to work (which is 7min from my apartment). I call these guys almost every day and I always tip the driver even when they don't deserve squat, and constantly am met with rude and disgraceful dispatchers!!! The lady during the day which I think might have recently changed was literally the nastiest person as far as customer service goes and the guy at night is either trying to talk his way into a date with me or just blatantly exclaiming "no taxis now" and hanging up the phone!!! This guys hangs up on people all the time at the looks of it. Their customer service is the absolute worst and they are unbelievably nasty to a customer who calls all the time and is a regular! How do you just hang the phone on your good customers like that? No fucks given??? That just makes absolutely no sense to me. I really wish another cab company would open in Middletown, they would make a killing and this place could be easily shut down with their rudeness and inappropriateness. If their was a way to give a negative rating I absolutely would. The ONLY reason I use this company is cause there are no others available but if not for that I would never use them. They are the ABSOLUTE worst!!!! read more

Called for a pick up a half hour before i needed the cab (they've had no problem scheduling a pick up before.)told me to call when im ready and then waited 15 minutes. Which is the exact reason why i called early in the first place. Then the driver and her "partner" were so distracted while driving i genuinely considered telling them to pull over and let me walk. I do not recommend this company. read more

This was the most unsafe / worst car service experience I have ever had. I was picked up with three friends for a 15 minute ride. To start, the driver handed our friend in the passenger seat his phone for her to enter a destination in his GPS. then, he took off before all of us were even buckled in. There was no seatbelt available for the middle backseat. When I asked where the seatbelt was, the driver didn't respond. He proceeded to speed over 65 down narrow residential streets, slamming on his breaks to whip around turns. I asked him to slow down multiple times, to which he did not respond either. At one point there were deer standing in the street and he did not even slow down until we shouted. He drove past our destination and was unable to work his own GPS. This was the most horrible experience I have had in a vehicle. I would not recommend this company to anyone, nor do I understand how they are even in business. read more