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    Joyce Yu Loan Consultant

    5.0 (4 reviews)

    Services - Joyce Yu Loan Consultant

    Mortgage services

    Mortgage refinancing

    Home purchase

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    Steve Case - GTG Financial

    Steve Case - GTG Financial

    (18 reviews)

    What a wonderful job Steve case from caliber homes and my realtor Ryan (from twin oaks…read morerealty)did.steve service was amazing.heres what we loved about steve. 1.communication(he Always called and updated us in everything.)he's a super reliable person. 2.super professional.(he explains everything before you sign any documents.) 3.super friendly(as a Latino I felt like he was my friend or brother(he helped us a lot through the process.) If you want a good loan officer steve is you're man.super happy with our home. Thanks from. The Gonzalez family.

    I am counting the months to refinance! The customer service here is the worst I have ever dealt…read morewith in the past 20 years. Caliber Home Loans prides themselves in how the take care of disabled vets, yet their level of service does not suit mediocrity. Issue: Caliber Home Loans is billing the incorrect amount for in escrow for taxes. NV bills quarterly for taxes. Caliber Home Loans is taking the quarterly payment monthly. So lets say your taxes are $2400 annual, per month that would equal $200 and quarterly $600. Imagine paying your quarterly taxes every month. My actions Contacted reps 3 times over the phone. The gem and pride of Caliber Home Loans, their second rep asked that I contact Caliber Home Loans with respect to my request through the mail. Pretend this is you...overcharged and now asked to communicate through the postal service during a pandemic when money isn't exactly flowing in like a rapid river. So here I am...I've had to send three certified letters asking to drop my taxes from payment because Caliber Home Loans was not "escrowing" the correct amount and the terms for my loan allow me to drop this. First letter went to the customer service address that their wonderful representative provided me. Second & Third letter went to their Customer Service department (again) and their Corporate office for awareness. The letters sent were certified in case I need to battle with the three credit bureaus, I am prepared. How many of you have had to run through this level of effort with a mortgage company? I hope zero - and if you don't go through Caliber Home Loans, you got a better chance of keeping that bad luck out of your court.

    Joyce Yu Loan Consultant - mortgagelenders - Updated July 2026

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