Communication sufficed and the tour was lacking…read more I will say I expected slightly better service and attitude from the tour guide. I sent my aunt on a 6 day trip and I wanted to get an estimated time when they'd return. Upon asking, they told her "别问这种问题" or "Don't ask this kind of question". Our original meeting location was San Francisco, given that we live in the city and they asked my aunt if they could drop her off in San Jose, which is an hour away. They asked again if they could've dropped her off at the airport instead although we had already agreed on San Francisco. Furthermore, even upon arriving back in the city, they were still unable to provide an ETA, or even a rough time of arrival. I expect all guests to be treated with care and consideration, and the testimony I received was anything but. The tour guides were also super unhelpful and very clearly didn't care about the wellbeing of their guests. Other than a decent price, the overall experience was lacking.

I have been using this travel agent for more than 10 years for my small business company. I would…read moresay they are the best I know in Bay area. Especially Wendy is so nice and patient to serve me all the time no matter how I keep changing my schedule, she always do it without complain. They also provide very honest price that I don't need to worry with trust. I also utilize their shuttle bus service to go to airport, I would highly recommend their service.

What a great travel agent. I have used many agents in the past and Debbie is now my go to agent for…read moreall my travel needs. She planned our trip overseas and did a fabulous job. She was so professional, fast, informative, gave us options on price, ways to do things, places to go. She knows so much about so many places, can really help you make your trip amazing. No suggestions on how to make it better. It was perfect. Thank you so much for taking the stress and the unknowns out of our trip. Can't wait to plan my next trip with you.

Debbie recently helped us with a trip to Scotland and England. She got us the airline tickets, the…read moreaccommodations, train tickets, rental car, and a one day tour we had requested in Edinburgh. This trip had a lot of moving parts - many opportunities for something to go wrong! - but everything went perfectly. She even got us non-stop flights from San Jose to London at times that minimized any jet lag. When one of the places we stayed incorrectly charged us for a room that had been pre-paid, she had it resolved in less than 24 hours. Debbie took a lot of the stress out of vacation planning - we will DEFINITELY use her help the next time we travel.

I've been purchasing plane tickets to Taiwan through E Travel & Tours since last year, and I like…read moretheir prices & service so far. A friend of mine introduced me to Jessie at E Travel & Tours last year, whom she's been using for years. Jessie is very friendly, patient, and helpful. She doesn't push you to buy plane tickets as soon as possible from her, and lets you take your time to think it over. When I was going to buy some United Airline tickets from her earlier this year, she actually suggested me to wait because she was certain that the prices were going to come down in a month or 2... and she was right! I ended up saving $100 for my ticket to Taiwan. I always call around to find the best deals on plane tickets, and so far E Travel & Tours has been able to provide the best price every time. Their pricing beats Travelocity, Expedia, Orbitz and even the popular Chinese travel agency "Just Holiday". Jessie is very responsive through phone and emails which I appreciate. She will always be the first one for me to call whenever I plan a trip to Asia.

This is my first review. So please excuse me for rookie mistakes…read more I know agents have better access to tickets than any web portal when it comes to Asia-bound flights. I found Jessie her from Yelp and use her over a local Portland company because of her attentive service, even though she is extremely busy. It turns out this is the best decision I've made. I was given several options, after I told her my complex situation and urgency. She gave me her own experience, but not pushing me to buy anything on the spot. She even suggested that I google around to compare shop. But she would be more than happy to help. Well, I did. (I consider myself very savvy surfer -- spending hours to get the best deal.) And I cannot find any deal better than what she offered. So I went back to her to buy the ticket. I wanted to hold, but not purchase because something are still in flux. Well, I flip-flopped at least 5 times. Jessie was as helpful to me as the first time. She was very patient and resourceful. I kept honest about my indecision and she was extremely cooperative. I finally made up my mind and took one of the options. At the last stage of ticketing, she wrote back and said she got the price down a bit due to currency fluctuation. Happy surprise! Then, I went to Taiwan and things didn't turn out as planned ... short story: I have to change the return flight several times. Jessie really helped out. She found several options and booked my flight back. (Bonus: I sent her requests during her late hours and she did her best to respond after hours.) I couldn't have been in better hands. Jessie can do things that even the airline representatives cannot. She is resourceful and attentive. And she offers as good of a deal as anyone else. You can't go wrong with Jessie.

Nikki is a Godsend! She gets my entire family wonderful deals and works tirelessly to help us. She…read morewas there for me when I made a very dumb mistake of accidentally missing my flight by a day. She handled everything with the airlines so gracefully. She was able to get me a new ticket on the same day with just a penalty and small price difference - it was amazing. I HIGHLY recommend her to everyone wanting to travel!!

I was pleasantly surprised by the superlative service I received from Nikki. She is a thorough…read moreprofessional who is prompt and hands-on. Her patience in guiding me through my options (despite my indecision and frequent mind-changing) was commendable. Further, she was very good about giving personalized inputs depending on my specific needs (e.g. traveling with a child, visa constraints, etc). I definitely intend to reach out to Vulcan Trips for my next trip (to India or anywhere else)!

I Nancy helped me with air and hotels in Thailand, Bali and Hong Kong. All the hotels were better…read morethan I could have found myself and the trip was problem free, what more could you ask when traveling to new countries?

Great experience. Tour guide was very thorough with his knowledge of New York. You will be full…read moreas the portions are big at each place

Best service in Cupertino this people have best service in Cupertino I uses first time taxi for San…read moreJose airport I call many different number for taxi every one say more then 30 min to get at my address then I call Cupertino yellow cab and driver came in 10min and the driver help me for baggage so I love there service thanks

I reserved a cab on-line and got a confirmation email for the ride, but the cab never showed up…read moreafter nearly an hour of waiting. I called to find out what the delay was and I was told they never got the email! It has messed up my schedule for today.

Mikki is such a wonderful person, she really knows about her stuff. i talked to her about goin to…read moredifferent places and she knew about it all. She has been in this profession for long long time and i am booking my next dream destination trip with her !!! i will highly recommend Mikki@blossom hill travel for all your travel needs. Try Her, you wont be disappointed:))))

Mikki is a very professional and extremely helpful travel agent. We had a pretty complicated…read morevacation plan and she patiently helped us with all the details and requests which ended up being perfect. We also saved a lot of money compared to the deals from major online travel websites.

Yen Tours goes above and beyond to find the perfect travel experience. Yen looks into locations,…read morecosts, and destinations. She considers all the options and works around my teacher income and solo parent budget. With Yen's knowledge and expertise, my family and I have been able to create beautiful memories and go on amazing cruises.

This is the first time,our group of 60 people, used Yen Tours to book our Alaska Princess Cruise…read morefrom 5/4/2024 to 5/15/2024. Yen worked diligently to ensure that our group got the best deal for this trip. With her vast experience and knowledge in cruises, she got our group the best price, received the most benefits that the Princess offers ie arranged private dinning area and time slot for our group, reserved private club for our group to have karaoke nights & gathering nights, arranged to have a ship coordinator assigned to work directly with our group to resolve any issues that our group may have. This ship coordinator also helped with debarkation so our group could leave the ship smoothly so people have time to go to airport on time. I strongly recommend you to book your trip, either cruise or land trip, with Yen Tours either individually or group, she will take good care of you or your group She speaks Vietnamese and English fluently Her phone number is 408-806-5534 or go to https://www.yentours.com Former Naval Officer K21 SQHQ/NT