My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her last name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution. read more

My family has used this travel agency for years whenever we book travel to Asia. I've booked flights to Thailand, Viet Nam, Korea, Japan. My recent visit was to get a 5 year Visa for my upcoming Viet Nam trip. The whole thing took me less than 15 minutes. It was $70 each. They will call me back in 2 weeks to pick it up. They take cash, Venmo, and Zelle. Eva and Julie are both great and very helpful. Highly recommend for Visa services. read more

Thinking of a trip to China? Well, we're planning a trip in 2026. Only after making an online booking deposit for a trip did I realize that the difficult part is securing a China visa. Further learned that for persons born in China "territories." ie, Hong Kong and Taiwan, the visa application process is much more complicated. Googling China Visa applications resulted in a lot of information. Too much information, in fact, that caused me to think that the process may be futile. Indeed, a HK-born friend who underwent the process decided to cancel her China trip because of these complications and hassles. I was confused and dismayed. Wife suggested I contact our decade-long travel agent, Eva Ho of LL Travel in Milpitas. I didn't realize they provide this service. Since her office is nearby, I decided to do it the old-fashion way and meet with her in person, without going through all the back & forth of texts and emails. So glad I did. Explained to her my situation and she guided me to locate documents that she would need to optimally prepare our Applications. Eva made copies in her office, took a photo of me (I submitted my wife's via email, following her guidance for photo-taking), started filling out our online applications, and took possession of our USA Passports. That was a Tuesday afternoon. A week later, on a Friday, I had our Passports back in hand, containing 10-year China Visas, when I picked them up at her Milpitas office. Took 7 business days. In fact, the visas, as stamped, were issued in exactly one week. The beauty of this smooth & quick process: -- White-glove treatment from start to finish -- All inclusive service: filling application, taking photos, copying, etc. -- L L Travel office is conveniently located in central Milpitas, across from Taiwan Culture Center -- Eliminated all the stress and worry of process -- Eliminated the need to make two trips into China San Francisco - Consulate (eats up more than half a day each) -- Eliminated the expense and risk of sending Passports through mail/Fedex (if through other non-local Visa Service provider) -- Leverage visa expertise of a person who has done the process countless times -- Visa application may be submitted before the 90 days of a China trip -- Eva & Julie speak English, Mandarin, Cantonese, and Vietnamese. They also handle Vietnam visas -- Fee for service + China Visa is a very reasonable $300 (Visa fee is $140 alone). Other online place/s charge as high as $632 + Fedex fees -- Lesson: sometimes it's best not to do it ourselves online. Pay for the guidance/service of an expert. If you're in Silicon Valley/SF Bay Area and need a China Visa, contact Eva Ho or business partner, Julie Lam, of LL Travel, to arrange an appointment. Eva@LLTravel.us Julie@LLTravel.us read more

LL Travel - Office, across from Taiwan Culture Center - Travel Services Near Me - Milpitas, California

Best price for Vietnam and China visa. Fast and reliable. I know many of my friends book their international flight tickets there. Very helpful staffs. read more

Very helpful to us as a retired people want to travel. Fast checking available date and time for a vacation get away. Near home and good parking space. Save time and gas. We will book again for Our next trip soon. read more

Got our China visa awhile back in the old location- very reliable. We had to pay extra for expedited process. Recommend it. Will definitely come back for future needs . read more

They provide good customer services. Good place to get Visa or Passport done or buying flight tickets.

Had Julie do visa for me. It would regularly cost 25.00 dallors on line if I did myself. She charged me 120.00 and told me she another person do that made sure it would be correct. I arrived at my destination and customs would not accept it. IT WAS INCORRECTLY done. Luckily I had a 2nd visa and had to use it. Then I paid another 110.00 to buy a emergency visa to replace the 1 I used. I would never use her again. read more

We have been having our international travel arranged by Julie at this agency for many years. The last time we decided to go overseas she realized that my wife's passport was only good for an additional 8 months. As my wife was planning on being overseas for more than a month, Julie helped us get an appointment at the passport center in SF the next day. We were able to get the passport without a hitch, and able to make the trip as planned. Really glad we didn't decide to get the tickets online, as we would not have realized we had a problem until it was too late. She is just very good at finding the best deals and advising on the best day to travel. Highly recommend read more

The company is super nice, the lady service so friendly, I love the way she talks, like family members

I go here to book all my international travels. Eva and Julie are the two ladies that usually work there. They are super nice, patient, and knowledgeable. They really work with you to find you the best routes and deals. read more

Good place to call if you're looking for cheap travel. The travel agents are kinda rude but hey they're Asian, what do you expect. As long as they can give me cheap fares, I can deal with the rudeness for a while. I compared a couple of places and they were always ~$100-200 under the competition. We always buy our Asia airfares from here. read more

-____________- A group of us had appointments at 9:00am sharp one morning for notary services and no one showed up to open the door until almost 9:15, causing us all to be late for work and appointments. We called both phone numbers listed on the door, including the one listed as the "emergency" number. No one picked up the multiple times we called while waiting. I suppose this is an okay place if you're looking for cheap travel deals... but our experience there was just plain unpleasant especially when they promised an appointment that they couldn't open on time for. -_- read more

Exceptional staff, speaks multiple languages and are well informed about travel needs! Had no issues with them and would recommend them to just about anyone traveling to Asia. I understand some people have complained about their prices, but I feel like their prices are fair. Also they can't charge you "less" just because they charged someone else a different price (due to proof parental birth place). They ask for paperwork and charge you accordingly. read more

Had to get my vietnam visa done within 2 month of my trip! LL Travel got it done nice and easy! Easy to work with, and a pretty large location for a travel agency. Plus it's next to pho kim long and great mall, so a variety of things to do nearby. read more

Huge scam. Quoted my friend $150 for a single entry into Vietnam so I called to confirm with them and she quoted me $120. As far as I know, these prices should all be the same, regardless of citizenship or not. You can get it done through a visa agency in Vietnam for under $40 (Includes the Visa Letter and stamping fee at immigration) read more

This review is for a 2008 service I received from Julie. I came across Lailai Travel by eating at the nearby Pho restaurant. I gave Julie my itinerary (SFO to Thailand), and she was able to provide with me a decent quote. I advised Julie that I have 5 to 7 other friends that will be traveling with me and after several minutes of negotiating, I saved $200 on my flight. Thanks Julie! I will definitely go back to Lailai Travel on my next Asia trip. read more

This place is legit. High quality service. I was shocked to find they offered the lowest price for my Chinese ten year visa for $170. It was a two week turn around. They are cleanly inside and they speak English! Many Asian travel agents seem so messy and disorganized. I did my shopping around and this didn't have any real shady reviews. Read through it. Basically people back 3 to 5 years who were doing some price shopping and didn't have a great first initial feel. No lost passports here! I went through the process here. They even take a free photo for you for the visa. Hope you guys check this place out. Also they are right next to pho Kim long which has bomb chicken pho. read more

I called before coming in to ask the fee for a Vietnam Visa and the lady on the the phone said $80. I then stop by and the guy said 80 for me, but my husband and kids are $120. I don't understand why the price for my family members are more. I then called US Tours with the same question and the they said $80 for each person. I just need to bring my kids birth certificate and my Married certificate. read more

This place is no frills, no fluff; but they're cheap, and they get the job done. As a technologically-inclined Millennial who grew up in the age of Facebook, iPods, and wireless video game controllers, I have been groomed to believe that the best travel deals are to be had online. As such, I have never even set foot in a travel agency until my parents decided to go on a family vacation to Vietnam. Months of pricing my family's specific schedule, preferred airlines/layovers, and intra-country travel were swiftly negated by a few strokes on Eva's keyboard. I ended up saving $100 in flight costs, another $100 in Visa fees, and a trip to the Vietnam Consulate in San Francisco by using LL Travel. That $200 will probably cover the entertainment expenses for my entire trip, no joke. read more

I called this place to book my honeymoon for Asia (Hong Kong, China, Shanghai). At first my impression was that this is going to be a small shop high profit kind of place. So I called 5-8 other agency's and it seemed like LL Travel knew what they were talking about. They were not pushy like other agents out there in the market which made me more comfortable dealing with them. The staff was very efficient and professional. I was recommended with a couple of options that fits my budget and it seemed like the agent has been there with first hand experience. With her telling me how my destination is, made me more excited to go. In the end I was not pushed to choose what to purchase but was explained well with recommendations of places to go which in the end I made up my decision. One thing that was brought to my attention was that I needed a Visa to enter China. This was not even reminded when I dealt with another agency. They assisted me on the spot and did not even have to lift a finger. Their expediting process on Visa's is very quick (as I was comparing to other agencies I talk to). I would love to book all future bookings at this facility. read more

This place is ridiculous and ripoff people. Because the covi19 all flights are cancelled and they charged each person $200 for the fee. This is not our fault to cancel and the airline didnt charge at all. Let them use that money to go to hell for it. Wont recommend or come back. read more

I called this place to get my visa to China. Compared with other travel services (I found 3 charging $30 or less with less than 1 week turn), their quote of $70 (not including the visa processing fee itself) and 10 day turn. Not very competitive. The lady answering the phone did say she'd take a passport photo for me (needed for visa application) for free. read more

Eva was friendly and kind to help me with my China Visa with in 10 business day. Good service!

The workers here are great, they know what they're doing and are very helpful. Some of the low reviews are just lame like the one who complain about them being 15 min late to opening? Really? You're going to complain about being 15 minutes late? Have you ever thought about traffic especially around the area is it. Anyways I always come here to get my visas and book tickets just cuz I'm today to go online to do it myself plus I only live 5 minutes away plus I can grab a bowl of Pho next door read more

Julie helped me get a Vietnam visa. She was friendly and we talked about traveling a lot. Their price was the best I found.

I had been shopping online for "cheaper" tickets to HK for Christmas. Finally I decided to give this Asian travel agency a try and instantly this place was $50 less than the cheapest flight that I had found on Orbitz. Booked my ticket and hopefully will be having an awesome time in Dec. Service is decent and the agents are pretty friendly. read more

I've been going to L&L and been booking with Julie since 1997. She's always amazing at finding excellent price and quality tour guide. You can go cheap or high quality, she'll work with you accordingly. She speaks English but better yet 4-5 different other languages like Chinese, and Vietnamese etc... also, I like that she's straight forward about what you'll get and no need to worry about paperwork. She'll handle everything. read more

I don't know why the low star ratings! But this is our second time going to LL Travel and we have always been dealing w/ Sarah, and she never disappoints us! First it was Hawaii and now a Mexican Riviera Cruise in April! Always prompt replies and great customer service. The pricing never disappoints us. I know for sure that we will always go back to LL Travel for vacation travels! Thanks Sarah for all the help that you have provided us! Kudos to YOU and LL Travel! read more

I have been using L&L travel since I moved to SJ four years ago. My friends told me to look for Eva or Julie. They both are very helpful. My family and I are travelers. I am always looking for multiple segments of flights each time. They are so patient to help me to look for the cheapest and direct flight. I really appreciate their time and efforts. Great service. read more

We were helped by Eva to schedule a trip to Saigon, Vietnam. She was friendly, knowledgeable, and patient. Eva too care of all our needs and we will book with them again. read more

My experience with this agency has been nothing but exceptional. Julie worked with me and spent half an hour playing with the departure and return dates to get me the absolute lowest price. She also went out of her way to expedite my visa at no extra charge as I needed to leave on fairly short notice. Easily the best experience I've had at a travel agency and I will surely be back for my next vacation. read more

I am usually hesitant to give online reviews unless the service is exceptional (either good or bad). In this case, I am a happy repeat customer. I come to know L.L. Travel thru my sister who lives in the area, I myself live in the East Coast. I have booked multiple trips with Julie in the last few years. I always travel long distance and very often visiting multiple countries in a single trip. And she always help me optimizing the travel plan and provide the best fare which itself is a very time-consuming task. My upcoming trip involves 5 different countries in multiple continents and she was able to provide fares which beat the online search engines and airline websites. And they are all direct flights except one leg with the same airline and I don't have to worry about the luggage restriction dealing with multiple airlines. Julie really takes the extra mile to provide the service. Thank you! read more

We have been using LL Travel for over 15 years. We never had a problem with any of my trip that required additional services. This place is always busy, especially on the weekend; so waiting a little bit is expected. We always dealt with Julie in the past. This is the first time Sarah is helping us. She is very detail and helpful in every way. We felt like VIP with all the personal attention she gave us. Our trip to Puerto Rico (06/15/12 to 06/23/12) was great and could not be more fun without all the recommended tours from Sarah. Pricing is very competitive. Of course, one may be able to find a cheaper deal elsewhere if shopped around (on your own). However, attention to detail and personal service are what we look for when planning our travel. LL Travel had always been our travel agency of choice and Sarah will be our personal travel agent from here on ward. Thank you very much Sarah and LL Travel for helping us with all our travel needs. Five "Stars" for Sarah. :-) From all of us. Thank you. read more

Please look for Julie Lam. She can be busy but she still support you in all possible ways: good timing, excellent seating and good pricing. Excellent support! read more

Needed a Vietnam Visa, this was done fast and really straight forward. One star off because cash only.