The staff was nice enough and I like the deals they have and how much online ordering is expedited…read more I will say I don't think they have as much menu wise as other places on Monroe's strip but I however liked how they offered BOGO on some edibles which is a better deal sometimes than the bulk stack deals. I did find some things on their menu that I didn't find at others and I liked how when they didn't have something in my order they tried to call to replace it and then when they didn't get ahold of me they at least replaced it with something close to what I got .. other places will replace it with anything. I do think their first time customer deal could be better when other places offer percentage off and a grab bag.

My first visit was a success. The online ordering was straightforward and a lot easier than some…read moreother locations (Ohio) for sure. The customer service was friendly and I appreciate the store layout. I really haven't seen many dispensaries with display like this outside of California. So, that was nice to see. Although, I don't know if the music volume is necessary. Maybe it's supposed to be a party atmosphere but then the budtenders have to yell and really that's why some of us don't go to bars . I might have liked to know more about other products but again- party atmosphere and the transaction that wasn't a preorder felt a bit rushed. Think dive bar versus relaxing speakeasy... this is the fun dive bar. Ok, enough analogies. I was pleased with the experience. I appreciated my new customer gift AND a percentage off would still be nice as mentioned by another yelper. The selection on edibles is decent and they seem to be well stocked unlike some others in the area. And the value was good with the deals they had that day especially. Definitely worth checking out.

You wait forever and then they treat you badly. Sorry you have to DO YOUR JOB. Not air conditioned…read moreso it's hot in there and it smells like a moldy locker room. Gross. Don't waste your time with that dump.

Long wait. Walk ins seeded after online orders. Waited an hour to be served. AC not working…read more Cramped showroom.

Awesome dispensary! The selection smells incredible and the vibe is welcoming. Great prices tooread more

Amazing customer service. I been here quite a few times they always offer a free ounce for every…read more300 customers. They have a good variety and great selection. Definitely will be back.

I have been back to this dispensary many times and it has slowly become one of my favorites - the…read morestaff is nice and they have a great selection! The deals are good compared to the other places on the Monroe strip and they offer a lot of different discounts like out of state medical, industry, senior, student, etc. You can't beat free prerolls for each receipt you bring in - Recycle!

I was there last Wednesday, June 17 and tried to buy 8 ounces of infused flower. The representative…read moreshorted me over an ounce of different varieties of infused flower. I was short on the purple rain by 3/4 of an ounce short on the mango sunrise a quarter of an ounce and short on the watermelon OG a quarter of an ounce . I contacted you concerning this and an agent called me back last night and he said that I received everything that I purchased. I told him I bought or tried to buy an ounce of the purple rain, but he said that I did not even buy the purple rain infused. As you can see from the picture that I am enclosing I did buy some purple rain, but the agent only gave me 1/4 of an ounce and charged me for an ounce. All I want is what I paid for as you can see I have been a loyal customer. Can somebody with authority please call me back at 859-760-3035. The agent last night that I talked to, must not have looked at the video or didn't enlarge it to where he could see everything that happened. If you want to keep a loyal customer, please call me back Jeff

The selection is a cut above the rest - It was my first time, and I got 40% off my whole order plus…read morea free half ounce. They have a lot of the more expensive brands at other stores for less than 30 bucks here which is nice, but I noticed the expiration dates were more quickly approaching - just keep that in mind. They gave me an extra concentrate for free I didn't order which is why they are getting 5 star otherwise I would give four as I wasn't a big fan of the budtender.

Absolutely Pure Falsification -- Wrong Dab, Wrong Deal, Wrong Math, Wrong Transparency... Never…read moreAgain My entire experience was misleading, inconsistent, and unacceptable. What I was told at the counter and what showed on my receipt were two completely different things. First, I didn't even receive the correct dab. I selected specific products, but the receipt showed items I never chose. In this industry, strain, type, and batch matter. You cannot swap products and expect a customer not to notice. Second, the deal I was promised was never honored. I was told 15 for $65 plus an additional 40% off. That should have resulted in a much larger discount than what was actually applied. Instead, the receipt showed a subtotal of $53.94 and only $12.80 in discounts. The bundle pricing was not applied correctly, and neither was the percentage discount. Instead of honoring the advertised promotion, the receipt was filled with random discount lines such as loyalty opt-ins and miscellaneous deductions that had nothing to do with the deal I was promised. It looked more like an attempt to justify the total than to apply the correct promotion. There was also confusing double-labeling and mismatched batch numbers on some items. For regulated products, accuracy and transparency should be mandatory. Customers should not have to decode a receipt to understand what they were charged for. The bigger issue here is trust. If a store advertises a promotion, the register should reflect that promotion clearly and accurately. Customers should not have to go home and do the math to figure out whether they were overcharged. Between receiving the wrong product, the incorrect pricing, the confusing receipt, and the lack of transparency, this was a frustrating experience. Customers deserve honesty and accuracy. I will be filing a formal complaint. Never again

Over an hour wait with multiple employees stocking and taking their sweet time. Will not be back.read more

Sup dope friendly worker One of the best cannabis stores in…read morethe area 10/10 would check out

I have visited this dispensary a few times now and I feel like I have had consistently positive…read moreexperiences. The facility is clean and welcoming. And the budtenders are usually personable and knowledgeable. And they don't talk down to me for buying edibles only! Dane has been delightful to interact with on my last couple of visits. The only downside is that I can't count on some of my favorites to be consistently in stock. I am sure there are very good reasons for this but it still hurts my feelings a little bit. Still a good selection and good value.

Very helpful bud tenders. They spend time answering questions and making recommendations. Downside…read moreis they tend to not have the same product on return visits.

One of the right off the highway places with flashy outter layering . I ordered online first time…read moreto get the 30% off discount specifically. I had to remind the budtender 3x about this discount; the third time being before I paid. She was more worried about the free eighth which I didnt really care about. Transaction was rushed even tho place ws empty. I dont know if ill be back.

this was my first visit to backpack boyz and i ordered 2/55 Calabasa Cookies advertised at 34.2…read morepercent thc. when i got home one was 26.4 and the other 27.7 . that's not what i paid for.. i called and was told that on sticker on rear of package says there can be a 10 percent difference in the levels . is that not bait and switch advertising . it should state that on web page. But there are too many dispensaries in the area to deal with this. i've had issues s couple of times but they were addressed properly amd not brushed off as normal . thank you .. Lol Buyers be aware !!

Sold me some lots of shatter house carts only for half of them to either be leaking, or not…read moreworking. Take these garbage carts off the menu.

"Ode to Randy & Crave"…read more It's 1993 I am a freshman in high school sitting in some random tweakers house taking a bong hit from a converted plastic honey bear container to prove I am "cool" so I can buy some Mexican brick weed. Never in that moment, purchasing what couldn't have been more than couple grams from a guy who probably hadn't slept in days spending his time between hits of ice peeking though the blinds seeing shadow people, did I think I would be writing a review of a pot shop... but it's 2025 and here we are. It's still a little surreal every time I walk into one of these places that this is totally legal and I don't have to say things like water pipe to describe a bong or some other coded language. Honestly it takes some of the fun out of it. It saddens me that kids today will never know the thrill of how buying weed once was... how it was in the 90s when you had to find a pay phone to page someone 420 to let them know you needed a bag or ask a "friend" to go pick it up from his guy knowing he was going to pinch a bud or two. I long for the days that for only $12 one could get a pack of cigarettes, a 12 pack of beast light and put $5 on a twenty sack. That $12 bonanza more often than not led to throwing up in the bathroom of some kids house whose parents had made the horrendous decision to leave him or her home alone for the weekend. Ok now I am rambling so back to the review. The first thing I noticed when I walked in was how genuinely nice the young lady at the concierge desk was. Is that what it's called or maybe a check-in desk is more appropriate? Either way she seemed to be actually happy to be at work which isn't really the norm in my past experiences at other dispensaries. If she was faking then it was a virtuoso performance and if I was her manager I would implore her to pursue a career on stage or in film. She explained to me as a first time customer that I would receive a 40% discount and a pre-roll. I don't normally care for the obligatory free joints that dispensaries give away, it's still rad that they offer them. I will normally gift them to a friend so they will think, "man what a great dude." After exchanging pleasantries and having my ID scanned, presumably so I can end up on some sort of government watch list, I was buzzed through the doors into the THC showroom of sorts. I wish I had a better short term memory so I could paint a vivid canvas in your minds eye of what it looks like inside but does it really matter to you what it looks like? It was really nice, clean and bright. To be fair though anything is better than being in some hippies basement who reeks of patchouli and is telling you about how things haven't been the same since Jerry died. I do want to reiterate how nice, clean and bright it was. When I walked up the counter on the far right of the store I was greeted by Randy and a gentleman who's name still escapes me. Randy was the store manager if memory serves. The short term isn't what it once was. I should probably talk to my doctor about that. Randy was really helpful. I mean it's clear this dude loves his job. I wish I was as passionate about anything as he is about weed and customer service. This guy was the Ken Jennings of weed knowledge and his service would make Pete Sampras proud. Randy is real champion of the game in more than one facet. Randy's honesty was really refreshing as well. When asked he would tell me what was great, what's was good, and what was ehh or meh. He could have probably ran my pockets and upsold me on all sorts of stuff, instead he actually helped me get the most bang for my buck. When I say bang for my buck I don't mean like when homeless guys drink 24oz tall boys of Natty Ice to forget where they are and how they got there. I mean what was going to give me the exact effect I wanted at the best price. On second thought maybe just like the Natty Ice... I would say that Crave and Randy are a 10/10 and I will be coming back in the future. Also, Randy has the most Michigan tattoos I have ever seen. The Faygo one was my personal favorite.