I went in to get my sleeves hemmed, and the process was very quick, affordable, and easy to work…read morewith. Thank you again!

Although Dave gave such a warming response when I initially requested the service, that was not the…read moreexperience I received once I actually arrived. The seamstress was very curt and rude upon entry on the establishment. When she did come from around the back of the store, she abruptly snatched my daughter's dress out of my hand, took my request and gave me my yellow sip for pick up. End of discussion. The big problem came when it was time to grab the prom dress. Now in fairness, I was 8 minutes late to the location, since running around for this special event. However, I did call but when I received no answer, I figured that she was just busy. To my small heart attack, the establishment was closed. I was devasted to say the least! I would've really liked a phone call to say "Hey, I'm leaving soon", or "Are you still picking up the dress", something or anything for that matter. Especially seeing that it was a special event. I honestly, would've appreciated a little customer service moment, that would've made all the difference with being a first time customer. I will say that after I called my friend for help, she got in contact with the owner (I presume) and managed to get her to come back and open the shop so I can get my daughter's prom dress. Thank Goodness for good friends, right?!! I'm not sure if I would return or not but I'm definitely not using the place for urgent needs or special requests. Good customer service is really about those tiny steps to make every customer feel like they're appreciated for choosing your business, and I hope no one else has to go through this experience.

Betsy replaced a zipper in a jacket for me at a reasonable price. She did an excellent job as she…read morealways does!

Two pairs of new blue jeans to shorten. Called her and got detailed instructions on what time to…read morestop by and where she is located. Very pleasant lady. She sent me a text when they were done and the pick up was ideal. Highly recommend.

She hemmed my daughter's prom dress in three days. She was very patient and careful pinning the hem…read moreand making sure it was even, and even fixed a broken hook. Quick turnaround, very pleasant to work with, would definitely use again.

From the owner: You can expect reasonable prices and quality work.read more

I brought in two pair of USPS Postal Pants in desperate need of Alterations and the…read moreProfessionalism, Courtesy, Detail and Quality of Her Work was Absolutely Impeccable! I Highly Recommend *Sun Sewing* AJ Woodson USPS Springfield, IL

Insun has been my seamstress for 20 years. Her work is impeccable and she is always on time. She…read moreis beautiful inside and out.

Came here to have a couple dress shirts altered that were a little too baggy, was very pleased with…read morethe results! Staff was very accommodating & friendly, pricing was also very reasonable. I would definitely recommend them and will be returning in the future as well.

I needed a pair of pants tailored and searched on google for the best tailor and Mario's popped up…read more I am so glad I went. My pants were quickly fixed for a low cost and he is so friendly! Highly recommend doing business with him. PS there's a parking lot in the back.

I needed to have a couple swimsuits altered on a short turn around time…read more She got them done in 3 days and if I hadn't already known they'd been altered, I wouldn't have been able to tell. Amazing work!

Excellent quality of work and very reasonable price. Alterations done really quick! Great location…read moreand hours.

I took in two pair of jeans and a pair of khakis to have a rip sewn/patched, whatever it took to…read morefix. It would have been $200 to replace the pants so $30 dollars total didn't seem bad at all. I did not care about her attitude or demeanor as I read about in older reviews. The surliness lead me to believe they could back it up with skill and efficiency. The return on the work only took a week. However every repair has failed. I will not return. I don't care if the owner reads this and doubt they even care.

If I could leave 0 out of 5 stars for Sams Alterations I would. I brought in my wedding dress to be…read moretaken in and a belt added. After measuring me for literally 5 seconds, she then dismissed me because other customers were picking up their items. She told me that she could have it done in one week. The following Monday, the day before I was supposed to pick it up, she called to tell me "she couldn't do it, take it somewhere else." Very poor pathetic customer service. Very frustrating for her to have my dress for 5 days to have done nothing to it to then tell me she can't anymore. And now I'm a week behind finding a different alteration place to do my wedding dress.