Maybe this is an anomaly but I had a very good experience here renewing my driver's license…read more I was able to secure a 9 AM appointment using the online App. I arrived at 840 AM and was greeted by the DPS greeter (LOL) he assisted me in checking in and I was directed to another DPS Rep who guided me to an unoccupied station. I was again greeted by a very pleasant woman who swiftly moved me through the renewal process. We had a pleasant conversation regarding my new picture and my 23 years of living in TX as opposed to Mass. I walked out at 9 AM at exactly my appointment time! Winner winner chicken dinner! This locale has plenty of parking and many DPS folks to assist. Pro tip: Make sure you bring all the required paperwork or you will be SOOLuck and have to reschedule.

Great experience, they let us do walk in appointment while other offices turned us down. Somehow…read morethey didn't take our online appointment so this office helped us great! The process was so smooth and no lag time! Thank you for the great service! Mr. Michael is the one who took care of our case! Thank you

Excellent customer service. Very friendly and efficient IF…read more IF YOU COME PREPARED. These people who show up, did not read the instruction, did not bring all the papers, bring some half-ass paper, or expect to be helped without all the documents. No. These folks need to go back, get it together and stop giving these wonderful folks grief. Show up like you got it together.

I'm trying to get my Texas drivers license but I've been transferred to three different places and…read morestill haven't spoken with a human being. All I want is to book an appointment and I need to know what I should bring with me to the appointment.

I scheduled an appt a week before and we got there 30 mins before…read more PRO TIP: if you are there 20 mins and check in before your appt, there's a high chance they call you before. My appt went smooth, it was for my baby, staff was very patient and friendly and now we just need to wait for the ID. Huge thanks to everyone, I was so stressed about all of it and everyone was so amicable towards me and my toddler.

"Sherry" the virtual assistant is completely useless. Only thing it is good for is general info…read morethat is already listed, or actually it is great for encouraging callers to give up trying to find out the info they need.

Late review: 03/03/2026 Tried yesterday afternoon, wait was over 2 hours. Up and at it this…read moremorning, there's a line of about 20 ppl before 7:30am. Once I made it inside the wait wasn't too bad. I was in & out within 30 mins. The key is to arrive as early as possible.

Well I have been here twice in the past few months and both experiences have been very good. It…read morewas for car registration renewal and also have been here for title transfer too. First off plenty of parking here. You walk in and there's a kiosk that sometimes works and sometimes it doesn't so you get to talk to human being! Yay! You tell them the reason why you're here and they ask you if you have the appropriate documentation- which is nice because you don't have to wait for nothing if you forgot them. I ask you for your phone number and give you a ticket number and you get a text immediately. Plenty of room in the waiting area as it's wide open. Your number is queued up on TV and their PA system is loud enough where you can hear your number called. Every person that I've dealt with here has been very nice and professional and patient and courteous. Even when I have had to ask questions, they know the answers immediately, which is great. It's pretty straightforward. I like this location much better than the Airport Blvd location as it's a much more pleasant visit. The previous place was somewhat cramped, it had a very small waiting area, and sometimes you had to stand. It was also very loud and when they called your number you had to go walk through the maze of cubicles, kind of like a labyrinth. I never had any issues finding where I needed to go, but this layout here is much better and wide open, which is probably one of the reasons why they moved here. I'm not a fan of their new website which seems cleaner and less jargon, but there's too many clicks to get to your destination. Plus, it's also not that intuitive as it looks. And I'm also not happy that the State is now charging a $4.75 "fee" to renew your registration online, otherwise this would be a 5-star review. I used to pay around $55 to renew car registration but now it's $76. That's Bologna. But the worker bees here don't set the prices so it's not their fault. They just take your money and then you hear a loud "cash register chime" (cha-Ching!) soon after. I was just kidding about that - lol.

I had to go in to get a replacement driver's license, and the whole experience was easy and fast. I…read moreset the appointment a few weeks in advance, and as they advised, I showed up early to fill out paperwork. When I got there, I clicked my check-in link that was sent earlier and filled out the form I needed. Everyone was friendly and helpful, and I was taken back right at my scheduled time. The process was quick and I was out of there in less than 15 minutes. The only thing I'd change would be to give the option to fill the forms at home in a pdf and print them to bring alone, because my handwriting is awful. This is the third or forth time I've gone to the DPS Driver's License office and it's always been easy. A big contrast to earlier in my life dealing with motor vehicle offices in MD, NJ, and NY.

I chose this location because it's close to my workplace and I wanted to squeeze in my driver's…read morelicense renewal during lunch. Honestly, I was expecting the worst after hearing countless horror stories from friends and coworkers. So, I came prepared--booked my appointment online well before my birthday to avoid any delays. It ended up taking me longer to drive there than to complete the renewal itself. I was in and out in five minutes! P.S. DPS no longer accepts walk‑ins, so be sure to book an appointment online or you'll be turned away.

This was a very easy process, considering I sat there without filling out the papers first. By the…read moretime I realized I needed to fill out the Registration Papers, my number was called. I think I caught on five minutes before when I was helping this lady fill out her registration papers. You see, English was her second language, so I was helping her, and that's how I found out I should be filling out papers, too. I told her she needs to be helping me. But it got worse on my end and the lady's end that I was helping. I got to the counter, and the nice lady told me we were supposed to be filling out the New State Registration Papers. So, with all that being said, the process did not take no more than 30 minutes. It was still a quick process. Yes, I suggested taking another number and starting from scratch, and the process was still fast. Now, let me tell you a little about the building. I parked toward the front. But that isn't where you go inside. The front door is in the back of the building. I parked in the wrong area. Also, as you go inside, you can use your phone to get a number or check in on the computer. Also, there are two lobbies--one to the right and one to the left. You can't see the one to the right. So if they call to come to counter five, go to the right.

I needed to renew my handicap placard for the next 6 months and was looking for a place close to…read morehome and found this site. I can't speak to their low ratings, but my experience was quite different. First off I parked on the wrong side of the building and like a dumbass forgot my phone in the car. I entered the office which was very quiet and not too busy, small and clean. I checked in on the pad and then realized I needed my cell phone to be aware of when it was my turn, so I went to hobble out and get my phone when a lady came out the door and said come back in I will take care of you. Yolanda was exceptional. She was aware of my situation as she had been in the same spot. She was so sweet and easy going. I was in and out in under ten minutes. Shout out to a special lady!!!