They scheduled an install appointment. Never called, never emailed, no showed. I even tried contacting them and they ghosted me. Concerned as the guy who showed up during the quote took my debit card information down on paper. Will be canceling that card. Would not recommend. read more

In May 2024 we met with several home security companies because of substandard service from the current provider. We initially met with Erik Schaff who discussed with us a detailed plan for our home. He gave us a proposal which was reasonable and well thought out. Immediately after signing our contract he had his technician install the new components in one day and we had security without any lapse in security services. We have had one minor incident which was immediately addressed and fixed by Wesley Winget their technician. Based on our experience with Erik and Wesley, I can highly recommend JPG for any home security and consulting services which you might need. Richard Juel read more

Great customer service... They accommodated my busy schedule & made time so do a great job evaluation of my security needs ( they don't oversell ) They give you what you need. No pressure. Great value. read more

We just bought a home here in Scottsdale and we we used these folks to update the security system on our house. Eric could not have been more helpful with his suggestions as what to do, Wesley ran the installation and was spot on. I'd refer these folks to anyone. Did a great Ring installation on the perimeter of the house as well! Cheers! read more

JPG is great to deal with and are true professionals. All went smoothly from the quick response and scheduling with Eric the Alarm Agent Specialist, to the installation which was performed by Wesley. Highly recommended. read more

This company was easy to deal with right from the first phone call. Very direct and to the point. Got an appointment quickly, no high pressure sales person. The price was less than half of what a major company quoted. System was installed quickly. All staff were professional. I couldn't be happier! read more

Quick response, knowledgeable, and a fair price. A fantastic experience. They got it installed within a week and tied into my house which was pre wired. read more

JPG did a great job. Eric came out and gave me a quote and then they came out the following day to install. Everything works great. Thank you read more

They respond immediately or with their knowledge take care of problems on the phone. Awesome company. I highly recommend them.

Even though we live in a safe area of town, we though it would be a good idea to get a home security system. Yelp led us to JPG Security. Within minutes of requesting a quote, Eric called back and set up an appointment for the following morning. We had an excellent meeting with him where he was professional, efficient, and very personable. He talked us through all the options and we were able to make decisions that worked for our home environment. We are very pleased that home security with JPG is very affordable. The process was fast and easy. Less that a week later, we have our system installed! Wesley, who did the install, gave us a run through of the system, was very patient. What a great team at JPG! I can't remember a time when we have had such efficient, professional stellar service. If you need a home security system, these are your go to guys. read more

JPG was quick to respond, and very accommodating with scheduling the initial visit. Eric was very informative and professional, and a pleasure to speak with. So far this company (JPG/AZ Alarm) is proving to be much better than other national alarm services... which, based on my experience have bad business practices, unreliability if your alarm is actually set off, poor customer service, and higher prices. This is a much better choice for home security. read more

The sales guy showed a picture of a high quality picture of the outdoor camera but thats not what I got. My biggest issue was the devices are not google compatible so I called customer service for assistance. And their support was very poor. I was pretty much threatened with needing to pay $1500 for 75% of 3 yrs to cancel after 3 days of service. Unbelievable! read more

I scheduled an appointment for them to come out and talk to me about installing a home alarm system. They responded quickly and we set the appointment up right away. The man that came out was very helpful and I decided to go with it one of the systems. I am quite happy with it although I have accidentally set it off a couple of times and scared the hell out of my cats and me! read more

Sooooo... I have been with JPG nearly four years. Never had an issue. Not ONE. Had a question that I thought went through the servicing company. NOPE!!!! Being reminded to go through them was the best thing that happened. Jim, Vince, and the gang ARE STILL THERE. From the SECOND I sent a text I got a response, a call, a SECOND CALL to set up an immediate time, and then a THIRD CALL from Jim to check to make sure everything was great. You RARELY get service like this anymore. Its obvious they pride themselves on it, and they do it without even trying. I will say it again: Alarm companies will do their best to scare you. You need this, you need that, your putting yourself at risk if you don't get this package. Not JPG. They are honest and upfront, and again, their service is unmatched in a business where EVERYONE says they are a home security company. Even Cox says they are one. COX!!!! Cox is NOT a security company! JPG IS!!! AND THAT BEING SAID, their prices are truly the best in the business. THIS COMPANY IS NOT TRYING TO TAKE YOU. THEY ARE LEGITIMATELY HONEST and want what's best for your home or business that way everyone wins. Remember, this is off of ONE PHONE CALL over a simple question I had, after three years of no issues. We just installed a new garage door that had a built-in sensor. THAT'S IT. What could have been a "call them so they can do it" conversation was anything but. I forgot how awesome this company is. I won't soon forget. read more

Use JPG for Prescott home, I liked that they are a local company. They got back to me quickly and love the alarm keypad, pretty cool looking. Def. recommend this company for your home security needs. read more

Highly recommend JPG! This is a small family business. The owner, Jim came out to our house to let us know what he can offer for a security system. He is a former cop for 10 years. He walked through our house and stated what would be best for our house, he gave us great tips. He is very knowledgeable and friendly. He was not pushy as many companies are. They are cheaper than COX. Wesley came and installed our system, he was very efficient and knowledgeable about the system. He has been working for AZ Alarm Company for 3 1/2 years. He walked us through the app and was very thorough with walking us the key pad. Thank you! read more

I just want to give a shout out to JPG. I've known Jim for some time and remember when he started this company. Jim is a devoted family man who works hard for wife his kids. He treats people with respect and I know he is the same way with his customers. JPG is highly rated in many local media outlets and has been featured on local shows like Your Life a to z. Jim cares about his customers and I know personally that he will go out of his way for them. Jim has a background in the police force and knows his product. He is pleasant to talk to and strives for honesty. So if you are looking for a home security system and want to avoid the overhype and frustrations of the more known companies, go with an honest local guy who knows what he doing. read more

JPG Home Security and Consulting - JPG on Your Life a to z - Security Systems Near Me - Phoenix, Arizona

While I know you can never truly be safe from crime, I definitely feel better when I'm home now, knowing that we have a solid alarm system in place. I have JPG to thank for that safe feeling! After reading the Yelp reviews for JPG, and hearing of more and more break-ins in our neighborhood, I made it a priority to call JPG. Jim came out several days later for a consultation, and our alarm system was installed shortly after that. Everyone I spoke to and worked with at JPG was friendly, customer service oriented, and knowledgeable. The technician that came out to do the installation took his time doing so, and made sure that I understood exactly how to use all of the features before he left. They use the best technology on the market right now, and while you do pay a premium, it's worth it in my eyes. We've had our alarm system for several months now and are happy with it... no issues at all. I definitely recommend this company. read more

Yelped security companies for a consultation, and set up an appointment with Jim. A few days prior to our appointment, I was dealing with the cable company to set their service up. The cable company asked me if I was interested in a security bundle - - knowing that Jim was coming the next day, I thought I would do some "comparison shopping." The cable company wasn't a hard sell, but I did get all the information I needed. Once Jim sat down with us, I was never so glad that I didn't sign up for a cable bundle. Jim assessed our place, didn't over-sell us on products we didn't need, scheduled the install in a couple days, and followed up afterwards. And most importantly, the monthly cost was less than the cable bundle! Now I know why JPG receives 5 stars on Yelp - Jim knows his business and you won't be disappointed ! read more

We called this company based on their reviews for home security and camera installation. I am so glad we did, we were considering Vivint, Simplisafe, and the other competitors, but no one could beat JPG on price, package deal, and overall product. These guys know what they are doing. They are professional and prompt when you need them. It all starts when you make the first phone call. I would certainly recommend them to anyone who is looking for security service and camera installation. Thanks JPG, we are happy we went with your service and product. Marvette H. read more

We are very happy with this company. Jim came to our home on time and his consultation was so thorough. He was extremely knowledgeable and he didn't try to up sell. He also told us what we needed and why. He has experience with law enforcement. I trusted him and would absolutely refer him. Sheri and Paul read more

We were looking for security systems like Simplisafe, Vivint, and a few local companies. I called Simplisafe for additional information and the customer service agent was chewing gum and was not very professional. That didn't leave me a with a good impression. Vivint was very expensive for technology that may be outdated in a few years plus it's proprietary and can't use it with any other monitoring service. I called another local company that had no contract but required a lot of front. So, we went with JPG. Eric was great with providing input on what we needed. Their equipment uses Z-wave so we can choose another monitoring company after our contract is up. The panel can be used for home automation. We didn't need it right now but it's nice to have that option available. The pricing is very fair. The installation was smooth and the system is exactly what we needed. Eric let us know that we can call them any time if we have any issues or questions about setting up another device. JPG wasn't our first choice but they are certainly the best choice. read more

Once again Yelp didn't steer me wrong with an overwhelming 5 starer. I had just left a terrible former local security company and was in need of something good, local, and that valued their clients. And I'm so very happy I found JPG (AZ alarm company). From the phone call about my needs to the appointment and getting my cameras and security system installed it was smooth, friendly, and extremely professional. I can't imagine there is a security company out there better but there is no need to even try looking. Would highly recommend to anyone needing home security. I look forward to many long years with my sweet new system. read more

My security alarm was having issues and I was so delighted that JPG took care of it on the same day! I spoke with Eric and Vince to set up the appointment and Wesley was able to fix it onsite. Thank you so much read more

Called JPG to get some consulting on front of house video surveillance. After a very soft/no pressure presentation of his services, Jim freely gave me his advice on options to meet my needs, even ones that he could not provide. I appreciate the quick call back and superior service level. If my needs change I may likely call back and move my whole system over to JPG. read more

Jim just installed our 2nd security system for our family. Bottom line, he has the best customer service, most up to date technology & most experience in protection services of anyone I have ever met. There is none else I trust, especially with something as sensitive as our safety. Thank You Jim & your team. We sleep good at night because of you. David read more

I have had this company for almost a year and have had decent alarm monitoring services during that time. My review is not on the alarm service itself, which is actually monitored by a third party, but on the deceitfully perfect reviews. This company specifically uses it's ratings as their number one selling point. This is misleading given that customers receive a discount for writing such great reviews. Upon signing my contract, I was offered a month of free service if I wrote a five star review. I did not do so as I had just initiated the service and doing so would have been deceptive to future customers. Now, enough time has gone by for a thorough review and although the service has been fine (not good, not bad), I don't feel they have earned a five star review knowing that customers are incentivized for writing them. Also, in order to only pay the monthly service fee without putting any money down, this company makes a HARD hit inquiry on your credit report which can negatively effect your credit score. Initially, I was drawn to this company based on their five star rating. I would not have signed a contract had I known that customers were compensated for these reviews. read more

If you've seen my reviews on other companies you'll know that I don't hand out five stars easily. You have to earn that distinction and Jim and his team did just that. I called Jim because: a. I wanted to deal with a small local Arizona business versus "the man". b. His Yelp reviews and other online reviews were impeccable. When I called JPG I figured I'd be greeted by an answering machine or a call center. I was pleasantly surprised to get Jim, the owner. He was helpful, quick, and set up an appointment with us for Saturday. So far so good... Being very punctual, I set my iPhone alarm to tell me the day before that I had a Saturday 11:00 a.m. appointment. Friday I received a phone call from Jim confirming my appointment. I happened to look down at my calendar alarm and it was going off as I was speaking to Jim. Excellent...so far. 10:48 a.m. Saturday morning I heard the doorbell ring. Jim was early. (I like that.) Jim was friendly, informative, used state of the art equipment (including an iPad video) to educate and inform us as to what is important in a true state of the art alarm system. Jim didn't sell us a contract. Instead, he helped us to understand the risks involved in purchasing a system that doesn't offer complete protection. He explained how thieves can easily disable "standard" alarm systems and the importance of having a completely independent system. My wife and I opted for the top of the line monitoring system including voice, smoke, and glass breakage. It is completely independent of phone lines or electrical lines or internet (which can all be disabled from the outside of the house.) Since we opted for the top of the line "Cadillac" system, I expected to be shaken down for an up front payment (like the other companies I had called.) He didn't do that. In fact I didn't have to pay anything out of pocket up front. It was all included in the monthly monitoring. Jim asked us when we'd like to have the system installed. I replied: "As soon as possible." He made a quick phone call and set up the system install for that evening. Jim thanked me for my business, shook my hand, and left. Nice... 5:15 p.m. that afternoon the doorbell rang. The tech was there to do our install. He ran through the entire system with us and installed it and was gone within forty-five minutes. The system is easy to understand and access even for my wife, who is a little less tech savvy than I am. If you can dial a cell phone, you can operate this system. Wow! My main take-a-ways from this experience: a. Yelp ratings work. When you see consistently great ratings then you can rest assured that this company is doing the right thing by its customers. b. Always look around. Don't just go with the "big guy" because he's big. Chances are there's a smaller company willing to go the extra mile for your business. Why do business with a "call center" in another country when you can do business directly with the owner IN ARIZONA? c. Jim didn't use "salesy" tactics or intimidation. As a matter of fact he didn't try to sell me at all. He was informative, gave me several options to choose from, and made it easy for me to make a decision. He didn't pressure me and everything he promised me he and his team delivered! Am I happy with my alarm system? Absolutely! I can't think of anything that Jim could have improved upon. Job well done Jim! read more

I highly recommend purchasing your home security system through JPG security. We have a vacation home in Arizona and since were not able to be there all the time I know it's protected. Jim was very helpful and answered all my questions and concerns. I trust this company with my home! The installers were amazing and QUICK!! Thank you JPG for giving me piece of mind :-) read more

I recently purchased a home in Phoenix that I had a security system in it. I have never had a home with the security system, so I was a little unsure what I needed to do. The system was previously monitored by ADT whom I called before reading their online reviews. After seeing the single star reviews I went searching for a company with a better track record. I found JPG on yelp and after reading other reviews, decided to give them a call. Similar to other reviewers experience, Jim, one of the owners, answered the phone and told me that he could come to my home to discuss my security options. He was prompt, polite, and gave me tips that had nothing to do with the security system or monitoring services his company provided. Having the system installed only took about 30 minutes and it has been incredibly easy to use. I have already recommended JPG to other members of my family and some of my friends. Kenneth C. read more

Jim came to my house the same day of the appointment. I was very impressed by his knowledge and professionalism. He gave me excellent advises to make my home more secure. He explained the technology and equipment capabilities in a very understandable way. The equipment is very easy to manage and the technology is awesome, especially because it can be manage by smartphone no matter where you are. The monitoring service worked very well during a smoke test I did on my own. The installation process was pretty simple and straight forward. I never had a security system before and now I feel that my house is very secure when we are at home or away. read more

We recently bought a new home that we had pre-wired for a security system. After several knocks on our front door by the commission sales security companies and their hardline sales tactics, I decided to take to the internet to find a business. My first stop was Yelp. I read some of the reviews (all the good and bad) for JPG and visited their website. I admit I was a bit concerned by the negative YELP review but I did like the response from the owner of JPG so I called to schedule an appointment. First of all let me say he was on time and very professional. Did he use the YELP reviews of course but I had already informed him I had read the negative review and was concerned. Being a small company, I believe they use "word of mouth" as their advertising tool. Yelp is "word of mouth"! So why all the 5 star reviews....well....they are cheaper on a per month basis for monitoring fees. They also do "free" installation of your security system after a soft credit check (same as the other businesses). Besides being cheaper he does show you videos of different ways to keep your home safe. He doesn't sit and "hard sale" like the other companies. It feels more genuine and less "used car sales". The installation was fantastic and the equipment is easy to use. I also went with the "App Monitoring", which we love. Shortly after being installed the monitoring company calls and verifies information and asks if you understand how your system works. It seems to me the small company of JPG Home Security has surrounded themselves with professionals that all seem to care. I'm usually good at going back and updating any reviews and giving tips. So far so good here! read more

I'm sure by now everyone in Phoenix has heard about Jim. He is from the Midwest where hard work pays off. Jim showed up, we watched a video of himself....no popcorn LOL. He walked around and counted exactly what we would need for the house. I wish we could have a sensor in the garage. Install was the next day, panel touch screen and can control remotely.....LOVE IT. It can be confusing reading all these reviews, trust me don't waste your time, call Jim.....he'll treat you like his own family....can't feel safer than that! read more

My review is going to basically look just like all the other reviews I've read here! I also just bought a house in Phoenix, and spoke to a few other companies first...adt... Then I came here and saw all the 5 star reviews so I gave JPG a call a couple of days later Jim came over and basically made me an offer too good to refuse! His most expensive plan was about the same price as adt's cheapest but way better! a few days later the install guy came by and set everything up in what seemed to be 5 minutes, but had to have been at least 10 right? anyhow the system seems to be working great! My wife and I are super happy and will definitely be recommending JPG to all our friends and fam and maybe to strangers on the street... read more

We moved into our new house 2 weeks ago and unfortunately have already had a breakin this past Sunday. After talking to the police officer they suggested the best way to protect ourselves would be a monitored alarm system for the house. After talking to a neighbor and finding out that this house has had 2 breakins in a matter of months (one with the previous owner) we decided it would be a great idea to have a security system installed. Being from a small town in WI where many people never lock their doors I have never had to shop for a security system. I went to Angie's List to start my research on Security Companies. I went through some of the reviews for the "big" names and was not real comfortable with the lack of customer service indicated in the reviews I was reading. When I started to read through the reviews for JPG I quickly came to the conclusion that their personalized approach to home security is what I was looking for. I called the company late Sunday evening expecting to leave a message and was utterly shocked when the owner, Jim answered the phone and setup a free consultation with me for Tuesday. Jim came out Tuesday. Arrived on-time and quickly got down to sharing what he felt would be the best way to secure our house as well as some additional insight into other things we could do ourselves to deter any burglars. Everything he outlined followed with the advise the police officer had shared with us the day of the breakin. Having read all the Angie's list and Yelp reviews for JPG Security before our consultation and after hearing his security plan for our house I felt totally comfortable signing a 3 year contract for services with JPG and with our good credit rating we were able to get all our equipment provided without any upfront costs. Our only cost is our monthly monitoring fees (we went with one of the upper packages as it better fit our needs - which included home security, fire protection and an app on my cell phone to monitor and control it all remotely if needed). For $45 a month I can sleep again at night. Vince came out yesterday and installed our system. He was ontime and VERY helpful. Answering a billion and one questions since this is our first experience with home security systems. I would HIGHLY recommend JPG Home Security and Alarm Systems! You will not be disappointed. read more

I found JPG through Yelp and I am so glad I did! Not only did Jeff set up an appointment with me quickly, but he really took the time to walk me through the process. This is the first time I have ever had to deal with a security system for a new house and it couldn't have been simpler to understand. The installation went very smooth and I am VERY happy with the service and all the equipment installed. read more

I had my system installed a few weeks ago, and I decided to wait and see what the monitoring service was like before I gave a review. First, Jim arrived on time to show us the system he offers and to walk our home and give us security tips. His demeanor was friendly and sincere. He showed us all of our options and we decided to have the system installed within the next two days. The installer himself was punctual and he trained me how to use the alarm panel. Shortly after the system was installed, the monitoring station called to introduce themselves, and get information and do a small survey as to how the installation went. I know up to this point this sounds generic, but this is where I was impressed... I accidently set off the alarm, and within 5 seconds the monitoring center called me. I KID YOU NOT 5 SECONDS! Having been robbed before, I can tell you I really appreciated this. This whole transaction with Jim at JPG has been the easiest and smoothest ever. Additionally, I noticed that there is another review that admonishes the use of a third party monitoring service, but I do not mind it - especially since they contacted me so quickly after I set off my alarm. Now I truly get a good nights sleep :) read more

Thanks to all you Yelper's awesome reviews, I took your great advice and worked with Jim of JPG Home Security to turn my castle into Fort Knox. :) Jim was really consultative when it came to looking for potential areas of concern for possible break-ins, and wanted to make sure that I had every angle covered when it came to protecting myself and my home. Loved that he did a courtesy call reminder to let me know of our appointment coming up tomorrow, and he of course showed up a little early and got there before me (Sorry, Jim!) LOL. Jim is a problem-solver. I've been using ADT for the past five years on my previous home and after working with Jim, I kick myself for not working with him sooner. The alarm system is better and he doesn't try and nickel and dime you like the larger companies do. Jim really demonstrates that he cares about his customers and does what it takes to keep AZ families homes' SAFE. On top of the amazing service I had with Jim, he was able to get an install guy out to my house the same day. Install guy was professional, quick and friendly. It took under an hour to get my 3500 sq. foot home completed. The alarm system they use has been rated best in class for systems, and I can see why....REALLY easy to use and I can arm it with my smartphone!! Overall, thank you thank you and thank you Yelpers for showing me that this is the ONLY place you need to call when wanted a security system!! read more

Owner was great, everything was great until I sold my home after 2 years. I could not get out of the 3 year contract and had to pay for a service I was no longer getting. read more

THIS IS THE COMPANY YOU'VE BEEN LOOKING FOR. I called and Jim offered me an afternoon appointment due to a cancellation. He was punctual, professional, knowledgeable, and customer focused. This company was a pleasure to work with. Jim did all of the research I didn't have time to do (BBB, Angie's List, Yelp, etc). All reviews were current and positive which put us at ease. Jim showed us current "deals" with other companies and let us make our own decision. Going with JPG was a no brainer. He will show you the monthly options and let's YOU select what you want - no high pressure sales. He also took the time to give us tips on how to secure our home and that was incredibly helpful. He scheduled our install same day with Raul. Raul is part of the partner company that is just as professional and customer focused. The install was quick, clean, and clearly and easily explained. The unit is state of the art, touch screen, and was included in the monthly agreement. We can use our smartphone to arm and disarm among other things (still reading the manual). JPG-THANK YOU for a truly wonderful experience! read more