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    JT Realty Network - Keller Williams

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    8 years ago

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    Marshall Reddick Real Estate

    Marshall Reddick Real Estate

    (54 reviews)

    We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

    I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

    JBGoodwin REALTORS - San Antonio - JBGoodwin Realtors - San Antonio

    JBGoodwin REALTORS - San Antonio

    (7 reviews)

    Stone Oak

    Yanet Mendez was an amazing realtor who always had me and my family in mind, she helped us with any…read morequestions we had and made the whole process of buying a house very easy and straightforward. She made us feel comfortable in making such a big decision becasue we knew we could trust our realtor to have our best interest at heart. If we were to purchase another property we would 100% choose Yanet again. Thank you Yanet, we wish you the best going forward.

    Renee Bachman was dishonest and lacks integrity. She was the selling agent. She and the seller…read morecame to an agreement with us and our agent to purchase the house at asking and not to further accept any other bids. This was a verbal agreement. This was Sunday night, July 6th around 6pm. My wife, kids, and I were excited, celebrating this "would have been wonderful" purchase and new chapter in our life. We went to sleep that night. Monday, we went to work as normal expecting to fill out all paperwork in the evening as soon as we got home. But our realtor texted me to rush paperwork over to Renee by 6pm. So we are filling out paperwork and by 5:30pm, less than 24hrs of our verbal agreement, she texts our realtor and tells him that they have decided to go with another buyer! What about our verbal? Reason: because the seller got nervous because they had not received our official offer. We got the paperwork back to her before 6pm. But she refused to accept the offer. After some discussion with our realtor, she decided to "submit" our offer. Less than 24hrs, we went from excited and elated to sad, frustrated, confused, and angry. We were told both offers were comparable, but we were not asked to counteroffer. I am still confused. It doesn't make sense that we were not even asked if we wanted to increase our offer. It was just a done deal. The seller made their decision. And now what we thought would have been our forever home belongs to someone else.

    JT Realty Network - Keller Williams - realestatesvcs - Updated August 2026

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