Nelson's Landscaping exceeded our expectations from start to finish:…read more Arrived on time and stayed on schedule Excellent customer service throughout the entire project Clear and consistent communication Phenomenal crew with outstanding attention to detail Friendly team that was respectful of our property Quality workmanship from beginning to end Truly excellent experience overall We are extremely happy with the finished project and are enjoying the beautiful landscaped area I highly recommend Nelson's Landscaping!

Update: Since posting this review, the owner of Nelson Landscaping reached out to us directly and…read moreis working to make things right. We appreciate his personal involvement and willingness to take accountability. While we had challenges during the project, we're encouraged by their commitment to resolving the issues. I'll continue to update this review as we move through the process. -------------------------------------------- We hired Nelson Landscaping to improve our poolside area in Edmond, aiming for something cohesive and functional. While the crews were great, the rest of the experience left us frustrated--and stuck with a space that doesn't work. We were sold on flagstone set in decomposed granite (DCG), but in reality it's totally impractical for a pool patio. The DCG is rough on bare feet and constantly washes into the pool, staining our new concrete. Worst of all, the amount of flagstone was drastically underquoted. When I pointed this out, they came back with filler pieces, which helped visually--but it's still not functional. The area is uncomfortable and not practical for furniture or barefoot traffic, which was the entire point of the project. Communication was poor. We were rarely informed when crews would show up, and a comment from the salesman ("all you women want to see what it's going to look like") when I asked for visuals was unprofessional and frustrating. A concrete crack formed within a month, which is still unaddressed a year later as no one returned my multiple calls. I even reached out to the owner whose email address is listed on the website and still only heard back from our salesman. The crews did great work--but the planning, oversight, and professionalism were severely lacking. If you're hiring Nelson Landscaping for pool area landscaping, flagstone patios, or outdoor design in Edmond, ask a lot of questions and don't rely on them to act like the experts. We learned the hard way.