On February 10, 2026, I received an injection of cortisone to decrease the amount of pain in my…read moreshoulder and arm. My Primary Care Physician had opined that the rotator cuff might be the problem, and that cortisone might help. Within hours of the procedure, the pain was gone! Yesterday, on March 29, 2026, while visiting my wife in her hospital room, I leapt from my chair to prevent (successfully) a table from falling over and caused excruciating pain in that shoulder. My phone call to N.E. Orthopedics today confirmed my suspicion that it was too soon for a follow-up shot, but I was dismayed to hear that their company might not want me to return. Frankly, I was so shocked to learn that information that I merely hung up without seeking an explanation.

I had an appointment that I could not keep and tried numerous times to reschedule. AI Emma was at…read morethe switchboard. My identifying information was taken. Emma stated it could not reschedule my appointment. I asked to speak to a human. Was told there is a ten minute wait. Fine. Emma immediately proceeded to repeat the office is closed (it was 10 AM on a Tuesday). "You can hang up now." I went to the office today to try to reschedule and was informed I have to CALL to do that. I proceeded to describe my experience from the previous day and suggested maybe they should contact IT or the AI provider because the system obviously is not working properly. My suggestion was met with indifference. And she repeated the only way to reschedule was to call. I was simply trying to reschedule but also help. I hope AI Emma doesn't eventually replace the indifferent human with whom I spoke. The confidence in AI Emma's voice when she said, "you can hang up now" was unprecedented. I am leery of what to expect if I follow through with my referral.

What a special team of therapists ,each friendly, knowledgeable and considerate. A special shout…read moreout to Alex and Karen as they were the two who I had most frequently worked with. Even the administrative staff makes it a quick check in process and the dwelling is always clean. I have been to other PT businesses and did not have the same interactions with each of my therapists. Here ATI was able to identify the areas of concern quickly (understanding my MS limitations) and focus on them with multiple exercises. They always made me feel positive about my time and myself with them even though I may have gotten frustrated with myself. I know where I'll be going in the future if need be. Thanks to all!!! Barb Caracciolo

From the time you walk in until you leave, everyone is friendly, helpful & encouraging. This is my…read more2nd time in 2 years and I would highly recommend them. Thanks Donna, Brian, Jen, Karen & all the support staff!

Dr Wintman has to be one of the best. So very caring and patient. My surgery went very well…read more Recovery too. Huge success. I would recommend him to anyone. This dr cares the old fashioned way!

Both my hands would fall asleep EVERY SINGLE TIME I drove past 10 minutes as well as in my sleep. I…read morewould have to constantly rub them or shake them out. Finally I decided to get them checked out. I went through a few tests at the office. Dr. Wintman told me the tests showed my case was mild. "Mild" I thought? No way! He then assured me that just because the tests show mild does not mean I do not have a worse case. There was no way I could wait any longer dealing with my hands. I planned on only one hand to see if the surgery worked. I was very nervous. The surgery and recovery time are quick and PAINLESS. Out of surgery Dr Wintman told me the carpel tunnel area was extremely tight. Thank goodness I wasn't crazy! I had pain of about a three on a pain scale. No need for medication stronger than ibuprofen. It took about two weeks for a full recovery. I immediately scheduled the other hand. Dr Wintman explained every surgery is different and not to expect the same results. After the second hand, I had zero pain. Dr Wintman said this hand was much tighter inside. This hand actually hurt me less. I was back to work after four days. This hand took longer to recover. The feeling I had was like a slight lagging feeling in my hand. I knew it just needed time and to be rubber out. I am two months out from both surgeries and would do it again!! ( even though I won't have to). I 1000% recommend Dr WIintman and his staff!

given how understaffed almost all health facilities are these days these people did a great job…read moregetting me in for a steroid injection for spinal stenosis that was cripplingly painful. The procedure went very smoothly, the staff was patient with my nervousness and questions. The next day I could move pretty freely again for the first time in over a year and cleaned my house! Thank you all.

The doctors are great but good luck reaching a live human. They have an AI Bot named Alice. She…read moretakes messages, but as far as I can tell she never forwards them to anyone. Alice scheduled me for an appointment in Northampton with a doctor who does not see patients in that office. Even if you do reach a front desk human, they really aren't very personable.

My husband has been treated by Dr. Woods at Pioneer Spine & Sports Physicians in East Longmeadow,…read moreMA for a complex injury. Dr. Woods and his staff have gone above and beyond the expected level of care and professionalism we have experienced with other local physicians and surgeons. In addition to an excellent level of treatment, the staff has always treated us like their neighbors or family. They are attentive and responsive to our complex situation and have been empathetic and kind throughout. You're not just another number - they truly want & strive the very best outcome with the goal of long-term quality of life. Our whole family are grateful for the care and support we've experienced. Thank you, Dr. Woods, & the whole PSSP team!

The appointment itself was okay. They seemed like they wanted to take steps to figure out what's…read moregoing on. But when I tried to follow up about a referral I got a completely useless AI chatbot answering machine that explicitly refuses to let you speak to a real human being. The fact that AI is garbage and doesn't belong in healthcare at all aside, making people talk to a robot that send them around in circles is just about the worst thing a provider could do to someone who is in pain and seeking treatment. Pay a human to answer a damn phone call.

Friendly staff, excellent massage therapist, relaxing atmosphere. The heated massage bed is the…read morechef's kiss.

I had a desk job for too many years and eventually after trying everything, including a standing…read moredesk and then retirement, to get rid of my left side pain. I was in agony every day and went to Dr. Langlitz after reading reviews. He is AMAZING! I do not know exactly what he did to fix me in a very few weeks but first it began with the wave traction table (which I miss so much), then he performs some sort of magic on the adjustment table. You're on your stomach and drop--drop goes the table in various places and somehow a few weeks later I am CURED! I have not been back in maybe 6 months because.... I NO LONGER HAVE back pain! I do miss the wave machine. Dr. Langlitz is very personable and professional and tells you exactly what he's doing and why. His staff is friendly and competent. Don't hesitate to make an appt to see him if you need help--you will not regret it!