***Long Post Alert***…read more The car buying process has NEVER been this easy! I had to call my sales associate back to make sure we didn't forget to do something So after the PB Mitsubishi debacle, I was reminded that I know someone who works at CarMax in VA. So I went on their website and got prequalified. I found the vehicle I wanted in Orlando and then reached out to my guy to see what the next step was. This was on a Friday afternoon. My guy was off that day but jumped right in to assist me. He advised me to schedule a test drive so that the car would be reserved. He looked at what I had submitted and gave me an idea of what my payments would look like and what bank I would get the loan from. He said on Monday he would call me and we would get the process done. Over the weekend, I browsed through their inventory and found another one that I may be interested in that was in NC. Fast forward to Monday (3/17/2015), I spoke to my guy told him that I found a newer model of the vehicle I originally picked out that I wanted. Provided him with the stock number and he advised me to cancel my appointment with the one in Orlando and pay the shipping fee to have the one I wanted shipped to my nearest store. Then he submitted everything to the bank. He then told me that his goal is to make sure when I get to the dealership, I won't need to do much. The ETA for was between 3/22 and 3/27. I was notified every step of the way with the shipping of the vehicle. It arrived at the Royal Palm store on the morning of 3/22. All of my paperwork was submitted on that day and reps from the store made contact with me multiple times throughout the day. By 6:30 that evening, I was at CarMax speaking with Amanda and Brogan (I think that was his name). They were perfect and had me out of there within one hour of my arrival with my keys in my hand!!!!!! I would recommend CarMax to anyone! The customer service was above and beyond from start to finish! In addition, I called a few days later asking for new windshield wipers and they told me to come one over and they would take care of it. They did, with no hassle!

Complete rush of a sale. There's more damage to the car than described on website. Not to mention…read morethat the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20mins away and immediately went flat on the way. The person who changed my tire said I was lucky it didn't pop and disintegrate while on 441. No response from CarMax corporate office about it. Also, needed to put in another 1k because there was no maintenance done on vechile on carmax hands. Even the windshield wiper fluid was empty. Carmax left a gps tracker in the car. Oh, and personal information from previous owners in the glove box. All around hack job. Beware if you are selling or buying at this location Update: Carmax corporate office and royal palm dealership called me to discuss. Jason M, GM of royal palm, was helpful and did everything he could to rectify the situation. That is the only positive to story but not enough to change the rating. The national team is useless. Not one person could name ANY of the 125+ point inspections checks. Empty apologies. Zero care given or compensation for my time and troubles that i need to invest to get the car running properly. I talked to a woman who spoke like a kindergarten teacher and treated me like a little kid. Please note that their sales team is capped on commission so their sales rep are not experts but rather glorified retail associates. I would love to sue them after the ordeal but i am no competition for a billion dollar company. Carmax was founded by the same investors as Circuit City. The downfall will be the same. CM is way too big and corporate to initiate change before failure sets in. Not surprised this company is tanking.

Quote over the phone was fair and picked up car quickly. Great service and fair priceread more

From the owner: Cash For Junk Cars Jupiter is dedicated to providing you the best customer service in the cash for…read morecars industry. If you're in Jupiter and looking to trade your junk cars for cash we will offer you the best price in the area. We buy junk cars, trucks, vans and SUV's in any condition. No title needed. After you've given us a call for your FREE quote, we will arrive at your location within 30 minutes with a tow truck and pay you cash on the spot for your junk cars. We pride ourselves on being the fastest and most reliable junk cars vehicle purchasing company in South Florida.

The staff was rude and almost didn't want to interact. When…read moreI walked in they didn't acknowledge me or anything. It was a Saturday 20 month January 2024. I asked to test drive a car and they responded with " we don't have any available at the moment" and I asked what about the s model they responded with you have to be 25 Which than I told them I've test drove teslas there before, there slick answer was "good for you but not today the rules have changed. Horrible experience there nowhere near friendly. Only friendly person there is a guy named Lawrence, great customer service I wish he would have been on that shift.

Looking to buy a new car and came here to find out about the Tesla Model Y. It seems to order…read moreonline will take the car not to be delivered until April 2022. Uhm.... I want the car now. Lol. We came here and got very little help. Thought about buying it used instead but it seems to cost more than a brand new one. Don't waste your time stopping by here. You will get more help by calling Tesla directly. I guess the Porsche it is then.

Great experience. Military friendly! I made purchase from out of town and had the truck delivered…read more Bella did an exceptional job! I reached out on CarGurus and she responded quickly. I asked for videos and she responded quickly. There was no haggling or back and forth. Truck was priced well within my budget which allowed for me to add a warranty. The disclaimer is correct, no random extra cost like other dealers try to slide in after the negotiated price. I did most of the paperwork on my phone by signing the e-documents. Amy was also great. She got all the paperwork sent over and I printed out and signed a few papers in which she sent me a UPS label also. All I had to do was drop off at UPS where they packaged it and shipped it. Took a week from first contact til the truck was delivered. Truck was shipped from Florida to North Carolina.

I had the best car purchasing experience I have ever had at the Palm Beach Gardens location. It was…read moreno pressure, no "stepping out to talk to the manager", no hassles or hidden fees, and guys that work there are really friendly. They have fair prices too. I love my Mini Cooper S convertible - it looks & feels brand new!

I always prefer to start off with a new used car taking it to the dealer first. I have a 2006…read moreCorvette with extremely low mileage and wanted to be sure it is well taken care of. I made an appointment for 11 AM on Wednesday assuming I would be out of there in an hour to an hour and a half for a simple oil change. When I arrived, I had to walk around to find my service advisor but once I tracked him down, he was very friendly and cordial and very interested in my car. He explained that it would take at least a couple hours to do the oil change. I inquired if they could give me a ride home and he assured me that they would be happy to do so. I ended up waiting one hour before someone came to get me to offer me that ride home, which is only a couple miles away. I declined, since the oil change is to take two hours I might as well wait the extra hour. Everyone who passed by me, especially Rob and Michael (manager? in office beside Customer Lounge) was friendly and asked me if I'd like water, etc. I had my large service dog with me and everyone was engaging and caring. Eventually 2 hours became almost 3.... Victor was kind enough to check in the status and reported back to me promptly. When he came to get me (I t seems my service advisor disappeared for a very long lunch...lol) I was told my oil change was complimentary! Now that's a definite improvement in noticing how a customer feels. I did ask why they make appointments for a specific time slot for a simple thing like an oil change and was told they have issues with accepting too many cars. The car was brought to me with a nice plastic sheet over the seat cover. Although it was not vacuumed nor quick washed as I've experienced for scheduled oil changes of my other vehicle at local Al Packer Lincoln Ford, I appreciated the consideration. There are many "runners" sitting around the outside service area who could be enlisted for that free extra attention... From reading previous reviews, I think a little closer attention to the individual customer, like what I experienced in a positive way today will do wonders for our experiences and for good reviews like I was happy to be able to leave today. By the way, I will be bringing my car back for further service needs and oil changes. Hopefully, they will get their scheduling act together for the complimentary ride home (more promptly than one hour) and for prompt and thorough service by managing MTTR (quality assurance).

Worst customer service I've experienced. While they hold your truck for days on end with out any…read moreupdate don't expect to call and get through to your service advisor either highly recommend any other dealership.

This dealership was very professional. i worked with Paolo and he was very knowledgeable and was…read morewilling tolook for a used car for me after I decided not to buy a new vehicle. They are going the extra mile to get my car shipped out of the country. I would highly recommend them!

Justin at Braman BMW Jupiter was great, no pressure sales, entire transaction completed within a…read morecouple hours! Going back tomorrow to WPB location to work with the BMW Genius to help to explain some technical items! That's a great petson to have since cars are now computers!!

I've taken my last two Harley's to Tom. Always knowledgeable and fair with pricing. Usually get my…read morebike back within a day or two

From the owner: Great customer service, lowest labor rates in townread more

Mr. Ramirez Tow is a great driver, his tow truck company gave great customer service, he made me…read morefeel welcome at home and comfortable the entire trip Mr. Ramirez Tow Trucking also has great prices if you go with him you get the best prices in town. Great Talker .Thank You Mr. Ramirez

From the owner: Open 24/7 locked out jump starter road side assistance affordable prices we buy junk carsread more