I had high hopes for Junk King Monterey given the excellent reviews. The workers did an excellent job, were very efficient and polite and I was very happy with their work. The issue is that I had gotten an onsite estimate 2 weeks prior to the actual job. The owner, Mario Guzman, telephoned me at 7:30am the morning of the job and told me the workers could not take the glass items (vases, glasses, plates), which was 50% of the job (7 loads), because he was concerned about their safety and broken glass. Mario should have given me notice days before - not the morning of the job. He also told me his workers would not be there until 9:30am as they had to drop the weekend's load at the dump and the dump didn't open until 9am. Again, he could have told me the day before - I had gotten up at 5am the morning of the job to get to the site by 7am, since their arrival window was between 7am and 9am. Not very nice customer service Mario! (I ended up putting the glass items in boxes while I was waiting for Junk King to arrive - the workers were able to take them in boxes without fear of broken glass). read more

They showed up when promised and are Fast and courteous. The team did a terrific job. I would definitely use them again. read more

Great price - fast work - very respectful 30 years of clutter gone! Would recommend anytime read more

The lonely star is for the office assistance, otherwise there would be no star. I'm very disappointed in the lack of professionalism I received from the driver and here's why: I wanted to get an estimate to haul away our junk pile. The scheduler was prompt in setting up the appointment for a day that worked for us between 9 and 11am. Once said day rolled around we waited and waited and waited some more. I finally called to ask where the rep was being as it was five minutes to 11. She said she just notified the driver and I should be getting a call. The call came approximately 40 minutes later. Driver said they were still at a job and would be a while longer. We scheduled our slot for a reason so later wasn't going to work. We then rescheduled for Friday between 9 and 10. I get a call the day before from the driver asking me questions I couldn't answer and then asking me to go take pictures for him. I told him no. He then put me on the spot, making the conversation uncomfortable. So, he provides me with a high estimate. The only reason I know it was outrageous was because friends of ours recently used their service and we knew what they were charged. My thought is they didn't want our business. Needless to say, we still have our junk pile because their driver/rep didn't want to do their job. read more

Don't waste your time with this company. Lacks professionalism and simple organization. My job #JK1084499 was scheduled 3/23/19 for 11-1pm. At 1:20pm I had to call the company to see if my pick up was happening. Customer service department called the driver then driver called me to notify me they are running late and will be servicing my pick up at 3:30 pm. Now at 3:45 with no calls for updates I called driver,no pick up and no voicemail box set up. Called customer service a second time to figure out the delay was told they had a error with two pick up trucks and now had to call the driver again to figure out an (estimate time arrival) ETA. Also asked for the manager or supervisor to speak to about lack of communication and delays in my service for a refund or discount. I receive a text message from the driver at 3:50 stating they are 50 minutes away and if I still wanted them to show up. With me moving out of my lease and this literally being the last thing to complete I said yes. 5:00pm I'm finally serviced, and I paid in full. I was told that management would reach out to me today Monday 3/25/19 and still have heard no response. Hope your service is better then mine read more

Junk King Monterey - Confirmation email - Junk Removal & Hauling Near Me - Marina, California

Thank you Junk King! You guys were awesome. I made an on line request on a Sunday night for Monday morning and you showed up, you were professional, reasonably priced, and you showed up!!! So cool. We had a twin mattress, a heavy disassembled pool table, and a big broken umbrella. Would not hesitate to call you again or recommend you to another customer. read more

professional company speedy office service, emails answered right away. Quote are fair, the work was done quickly and done well. they take credit cards, very convenient. I was very happy with the job done. read more

This is a really good service. The staff arrived very promptly, were very polite and professional, took all the stuff we wanted removed, and the cost was incredibly reasonably priced. The truck holds much more than appears from the pictures. Would not hesitate to use them again and recommend to anyone else. This is especially helpful when you have furniture and things that are difficult to dispose of or donate. Absolutely great company! read more

In preparation for moving I had junk king Monterey provide an estimate and schedule an appointment. They texted a reminder the day before pickup and called on the scheduled date offering an earlier time if it worked for us. They arrived on time, put on masks, and moved the furniture out with care and caution. I am most pleased with the entire process. I highly recommend junk king Monterey when you have the need to get rid of items no longer useful to you. read more

Rude, disrespectful, low class. I came back to my office from meeting a client and see his truck parked in my lot next to the fence. Ok no big deal, I pull in and they are throwing the junk over the fence "into" the truck (all over the ground). My mother who drove in first makes a comment to him about the property being private and an office, which he responds to her "You don't have to be a bitch about it. I didn't know it was private property". I looked at him and shook my head and he yells at me "You going to shake your head at me bitch". This where I stepped in and told him he needed to move his vehicle off our property. As he proceeds to cuss and swear at me. read more

Juan and Antonio were polite, rapid, and efficient. Hello, Junk King! Bye, bye, couch!

Speedy and friendly service. The workers were in and out in no time, and the fact that they take card is very convenient.

Mario is THE man! We recently moved out of an apartment in Monterey where we had lived for almost 10 years. We wound up with an upstairs' porch worth of junk that needed hauling off -- including a bookcase and a desk. A friend offered to help, but considering how much stuff was involved, the time and aggravation, I decided to call for a professional. The problem was that it was a last minute decision. I spoke to Mario in the morning and he said he would try to get his guys over before 5. By noon, he called back and said that wasn't going to work and that he would be coming over, personally, in his pick-up. I thought getting a pick-up's worth of stuff out of the way would be great, but that there would still be stuff left over I'd have to deal with. I was wrong. Mario wailed on that stuff. He broke down and lugged every little bit down the stairs and expertly packed it all into one pick-up. Best of all, I didn't have to lift a finger. Also, Mario did all of this with a smile, a great attitude and sense of humor. I can't recommend Monterey Junk King enough! read more

Very professional! They came out to do a walk through and gave me a thorough estimate. Haven't done the work yet, but they are very good to schedule with! read more

These guys did a great job - very courteous and professional. They worked quickly and efficiently and got rid of all the junk (w/o my supervision, and two truckloads worth of crap!). Mario beat the competitor's quote and was a pleasure to deal with. I would recommend him to my friends, and I will definitely use him again. read more

You have a great team. I had a service pick up today and they had great customer service, worked quick and efficient. Please make your management team aware that these guys were awesome! I have worked with Junk King on other requests and have been completely satisfied every time. It's making my fiancé go through his Junk FINALLY! We will be calling your service in the near future. Thank you! Anyone else looking, you will not be disappointed. read more

Art and Derek were prompt, and polite. The company gives you a good price point depending on the load of your items, and it's a plus to have a convenient office/service location near us. Overall, we would definitely use their service again and highly recommend Junk King Monterey. read more

Junk King Monterey - Great overall service! - Junk Removal & Hauling Near Me - Marina, California

I frequently utilize Junk King to haul away everything from construction debris to junk from Hoarders homes. They're always on time & courteous & they're pricing is very fair. David Wasson Wasson's Cleaning & Restoration Wasson's Construction read more

They were prompt and polite. I appreciated the chart they had to help me judge how the fees would add up and how much space my junk really added up to on the truck. Hint... More than you'd think! read more

Nice! seamless experience... very courteous, called before they got here, arrived smiling. They moved out a large heavy wood dining table + chairs, a giant box of e-waste, an big stand alone pc computer, a nightstand... (so great they take e-waste) & they are reasonably priced. Can't recommend enough ! ;) *I would call again for their services in a heartbeat. read more

Excellent service ! Great prices ! Oscar and Lance were so awesome, the were courteous, prompt, patient and quick ! We will definitly be using Junk Kings again and again and again lol and definitly requesting the guys ( Oscar & Lance ) Something that meant a lot to me was the way they interacted with my autistic daughter. This clean out was very stressful on her because she has issues with letting go of things and Oscar would check with her before hauling out anything he thought she might need or want. He was so patient with her. He made her smile and shared stories of his own daughter. Oscar and Lance were very kind and so professional, I can't say that enough =) Thank you Junk Kings and thank you Oscar & Lance ! read more

I needed some junk removed after a move. They were able to book me the same day, were efficient, and have a fair price. Thanks for the help

Just today I had Junk KIng do a junk removal. This is the very first time I have ever looked for a service to provide this particular type of job. They were easy to work with, gave me a reasonable price for the removal of my Queen mattress and box spring, and made it easy for me to pay them even though I wasn't gonna be home when they arrived. They came on a Monday, and I had just called two days before on a Saturday to ask for the help. They were right on time, very respectful and kind on the phone, and made it super easy to make the payment over the telephone as well. I cannot speak highly enough for this service. I recommend Junk King with the highest of kudos and I am happy to give them an A+ rating, for service, availability, flexibility, ease and right on the money timing. You guys rock!!!! read more

Price was better than expected, crew was very polite and helpful. Would definitely use again.

Responded quickly. Courteous and professional. Also gave me the best price. You can't beat that. I would definitely use them again.

Still recovering from the traumatic experience of seeing my late Mom's things TOTALLY destroyed...not recycled. Furniture, toys, kitchen goods..all in fine condition..all thrown on to the truck, smashed to pieces. I was frozen in shock.I'm still not sleeping well. A $500 lesson on my part! (Cannot post lower than one star.) read more

Wow. I am puzzled by the positive reviews, and have to agree with Peter N. and T.C.. This operation is a joke. I hired them to move a bunch of abandoned stuff out of an office that I rent out. They did arrive during the time window we had agreed on, so that was good. HOWEVER: When they arrived and were assessing the situation in order to give me an estimate, I pointed out very clearly to the two workers (not the sharpest tools in the shed) that a large group of cinderblocks were to be removed along with everything else. I checked on their progress after awhile, and saw that they were ignoring the cinderblocks. So I pointed out the cinderblocks again and stated again that these were to be removed. When they were wrapping up, I had to tell them AGAIN that the cinderblocks were to be removed. Some minutes later, they actually asked me if the "bricks" were to be removed. They meant the cinderblocks. I was flabbergasted, but said calmly, yes, please remove them. Then they said, Oh, well in that case, we have to tack on this additional fee (for moving building supplies like cinderblocks). The additional fee was $250. What? They absolutely should have told me this when they arrived and looked around and gave me the estimate. Pretty sleazy. But wait, there's more. I asked them 3 times to make sure to remove a large greaseboard from the wall. They said they would for sure do it. You know the rest. It's still there. But wait, there's still more. They broke an object made of glass as they were loading it into the truck, scattering broken glass over a large area of the parking lot. I asked pointedly if they were going to sweep up the glass. Oh yeah, they said. Some minutes later, I came to check on the job, and they had done nothing about the broken glass. I asked again if they were going to clean it up. They assured me that they were. Some minutes later, I saw one of them holding a broom. But guess what? They left without cleaning it up at all. I couldn't babysit these boys every minute--I was actually working--or I would have made sure they cleaned up the glass before they left. You think I'm done? You know I'm not: This was on August 8th, last week. I called the office to explain that they needed to come back and clean up the glass. I was told that someone would get back to me. No one did. I called again the next day. I was put on hold for a very, very long time, and eventually I was told that someone would get back to me. Of course, no one did. I called again yesterday, and I called again today, FIVE DAYS AFTER THEY DID THE JOB. Same b.s. I even warned them that if they didn't come out and clean up the glass, I would have to write a very negative Yelp review. I guess that isn't important to this janky little outfit. I can't just leave a bunch of broken glass lying there in the parking lot, so this evening, I cleaned it up myself. So this is the promised very negative review. Please, do yourself a favor, and hire ANYONE ELSE, just not these fools. Unbelievable. read more

These guys are consummate professionals, and I highly recommend them. I was very impressed with how they followed up with me, were on time, and did Much more than I had even requested. Get rid of that extra cluster, clean up a mess... Use these guys for sure! read more

Very happy with their service! I called around 10 am. Someone came out with a truck at 2 pm and gave me a quote. I accepted it and they were done by 4:15!! I had a lot of stuff that filled up one full truck with two guys taking stuff up a flight of steps. Reasonable pricing and they cleaned up after themselves. Friendly workers. I would recommend! read more

They were great. On time, friendly, easy to work with. I'll definitely be using them again in the future.

Clean truck. Fair pricing. Quick pick up time at my convenience. Called to say they were on their way so I could be ready. Professional and courteous drivers. And then the junk is all gone!! read more

I literally was in a bind called them on a Sunday they were at my location on Monday morning and completed the work in under an hour. They took care of everything, like removing the furniture and sledge hammering it down to break down and fit in the truck better they did all , I didn't have to lift a finger. Guys were great friendly professional and fast. Filled 18cubic sq ft truck. Great values great price, great service. Would highly recommend them for next project. By the way they were removing house hold furniture and the entire household contents carpet included from a tenant that was living there like a mini hoarder and put into a nursing home after 15 yrs. house was in bad shape and they had. No problem cleaning it out and throwing it away an hauling it to the.dump too!! read more

Called and got next day service. All three men were very nice and professional. They Called before to tell me they were on their wayand showed up On time and took a full truck load in less than an hours time. I would definitely recommend read more

They came to haul away my daughter's bed in late July in Santa Cruz (one full size mattress + platform). Would not give an estimate on the phone (online at their website it estimates $70-90). Instead showed up and charged $308 for a 15 minute job when she had no time to arrange anything else. We could have rented a truck and hauled to the dump for probably about $50. Do NOT use these guys without getting a firm quote, and be prepared to tell them to get lost if they try to extort you at the last minute. read more

Carlos and Juan did a fantastic job. They called ahead to let me know when the'd be here, then called again when they got stuck in traffic. Once they got here, they worked quickly and efficiently. I was particularly impressed at the way they figured out how to pack the truck to fit as much as possible. When I set up the service, I felt sure I'd have a full truck, but it came out to be somewhere between 3/4 and 7/8. They were both genuinely friendly and seemed to enjoy their work and meeting the people who hire them. I will definitely recommend Junk King to others, and if Juan and Carlos are your team, so much the better. Thanks, guys! read more

Mario is fantastic, quick to respond and reliable!

Friendly folks. Got the job done quickly and efficiently. I had to reschedule a couple of hours before they were site to arrive. No problem. They showed up as scheduled in the afternoon at the beginning of the time window. Will definitely call them the next time I need to clean out the garage. read more

Friendly ,fast ,efficient workers . When the job was done ,the apartment was clean. Apartment managers also commented ,"Great Job"

Sweetest guys in the world came to relieve me of some of my mother's accumulated junk. Not a fun job but they did it with kindly good humor. Just meeting them and their can-do attitude gave my day a lift. Price was reasonable and I got an appointment the day after I called. read more

Best experience with this company they picked up my fridge on time and i was fully happy with there service i plan to use them to remove my couch today i called them about my couch my son has autisum and i cant have him see the couch being removed they tended to my Immediate needs and coming with in the next couple hours before school out! Incredible service once again! read more