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    JunkyDan Junk Removal

    5.0 (1 review)
    Closed 8:00 am - 10:00 pm

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    Property cleanout

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    1 day ago

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    Danyil N.

    Thanks Lorri. It was a pleasure to work with you!

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    Waste Management - Marysville Commercial Hauling - Damage to property

    Waste Management - Marysville Commercial Hauling

    (5 reviews)

    We continue to have issues with Waste Management. The driver's latest tactic to divert…read moreresponsibility off himself for the poor service that he provides is to accuse us of putting non recyclables in the recycling bin. We places a clear garbage bag full of Styrofoam outside next to our garbage bins to be picked up by the garage truck. He accused us of putting it in the recycling bin. I know this because I received a letter from Waste Management warning me not to do it again. I am contacting WM and the city of Marysville about this because he is not going to harass me because I call about our recycling being missed every other time. Do your damn job and take responsibility for when you are not doing it.

    Your handling of non-business and residential dumpster accounts is absurd. One rep tells me my…read moreaccount is merged with my residential service, while others argue it's not allowed. It seems to depend on who helps and how much effort they put in. This puts residential dumpster renters at risk of thinking their bill is current when it's not. Despite being told otherwise, I still can't see anything but my main residential account, which is paid in full. Now, I find out I'm 240 days past due on a bill I had no access to--no online visibility and no paper bills at all until it's already 240+ days overdue and about to be sent to collections. Then, when I call for help, I'm treated like a liar and made to feel like an inconvenience to the very person who was supposed to assist me. Meanwhile, WM has no problem calling me multiple times a week, yet when I try to resolve the issue, I'm met with generic responses like, "That's not my department." Your billing process desperately needs improvement. WM has a responsibility to ensure all accounts and services are automatically or manually linked under one login. Customers should not bear the burden of tracking down hidden accounts, requesting merges, or manually linking services. In my case, I had no way to access my dumpster account or receive invoices until it was 240+ days past due--only then did a system finally trigger a notice. Paper bills should be sent monthly, not just when an account is severely delinquent. Customer service reps must follow a standardized process for account linking to ensure transparency and consistency. Past-due notices should be sent for each individual account--merged or not--to prevent situations like this where customers are unknowingly accumulating debt. Automated email reminders for upcoming payments and past-due balances would also help ensure customers stay informed. WM should proactively manage accounts, not leave customers in the dark until collections become involved. If I had any other option, I would switch immediately and never look back. Unfortunately, WM is the only provider in my area, meaning I'm stuck dealing with their incompetence, poor service, and lack of accountability. If I could give you zero stars, I would, but it forces me to give you at least one.

    JunkyDan Junk Removal - junkremovalandhauling - Updated September 2026

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