I have had a policy with this company for several years and when I moved to my new house in August…read more(2 months into my current policy) I was quoted a significant increase from $227 to $334/month ($2000/6 months), but understood due to location. The next 3 billing cycles I was charged $405/month and when I called to inquire I was told that for the 4 month remainder of the current policy the premium was actually $2165 and I would get the quoted amount starting when the policy renewed. First of all, that math doesn't work. Second, I was not told about the additional increase, and what I paid was effectively the same as if I had paid the whole 6 month policy for that location. I would have liked more transparency but insurance companies can basically do whatever they want anymore.

This insurance company is terrible I do not recommend. I got insurance a few years ago and my…read morepolicy has drastically gone up every 6 months despite having no accidents, claims, or tickets for at least 5 years. I finally cancelled my policy because it was going to go up again. I cancelled my policy on the 16th, I am supposed to be getting a refund and it is now the 28th and I am getting notifications that my payment is past due. I have called numerous times and am constantly pushed around or passed off with no answers.

Used an agent that a family friend had used. Received a quote from Harvest for Tower Hill and they…read morebound the policy and billed to my escrow without my consent and without me giving my loan id #. Glad my mortgage company notified me because I would have never known. Unfortunately, they had already sent funds to Tower Hill so I am going through a bunch of hoops to get my money back. Requested they cancelled the policy immediately. They never sent cancellation notice to my email so I had to call back and have it resent. Tried calling the company line first but it was a complete waste of time. I can't ever get a hold of anyone in Customer Service by phone or through the chat feature. Everything is routed through Ai bots and when they transfer you to a "live agent" nobody ever answers. Worst customer service I have ever experienced in my life.

*******UPDATE********…read more Tiffany Higley started out strong....then faded and quit taking my calls. For 2 policies. Acted like I was inconveniencing her.....preferred to email. I DO NOT believe their Google rating.....I feel it's artificially inflated (or purchased by Harvest!!!!) The "Google" way! Believe the Yelp ratings.... Poor service.....incomplete deliver****UPDATED**** Replied to the "form letter" from Anthony--owner of Harvest. YOU KNOW they never responded!!! Read Yelp reviews!

Brittany was Very professional and helpful at getting me the best price and coverage for my Auto…read moreand Home owners insurance. Worked very hard to find what was best for my needs. Giselle and team are great. Thank you Brittany !!!!!!!

I'm thrilled to have found such an amazing Insurance agency. I have received great customer…read moreservice. They are very knowledgeable and an organized bunch. The agent followed through and was very attentive to details. Very honest proactive group, even an oversight on my part and they offered a couple different solutions. So professional and kind. The owner is great, and is there for her customers and employees. Absolutely 100% HIGHLY RECOMMENDED!

Kristen was AWESOME during the whole process! Even though she was out of her comfort zone a bit…read moreshe handled everything from start to finish in getting us the right insurance for the mobile home! Now we are working with Linda in getting our cars with you guys and she is just as awesome as well! You have outstanding people working in the office!!

I had an excellent experience with my Allstate agent. Michele made everything very easy and smooth…read morefor me. She is very friendly and professional, and an absolute pleasure to work with. I was coming from an insurance company that made me feel very unappreciated, and I am beating myself for not doing this switch before. I had no idea I would be able to save so much money. I would recommend Michele and Allstate to all my friends and family with closed eyes.

for years my wife have had our home and auto insurance with progressive via brightway at 8936 north…read moremiitary trail balm beach gardens fl. the agent at bright way has been excellent beyond him i can't say anything good about brightway, because my wife always was the bookkeeper for out family and she did a excelelnt job un til she passed in feburary, now today i was trying to make some adjustments to my auto insurance and tried five times to reach my brighteway agent but each time i ended up with the brightway main office, asome place in theis country, and each time they tried to transsfer me to my local brightway agent but each time it went back to the main office, my fouth call they put me on hold so i requested a call back again poor servic, e aftr a 40 minute wait they never called back, so on my on fifth call i got a lady named verronica and she transferred me to progressive, this time i got a wonder woman named patti in tampa the latdy was outstanding at progressive she gave me all my answeres and made the necessary adjustments to my policy and also took my payment . this could have all been done five meiuteds if i had been transfwerred to progressive in the firsat place snd i wopuld not have wasted two hours of my day being frustrsatede the first brightweaway lady did try tyo help me but she was not that knowledgable about auto insuance but ahe at least tried but she should have just transferred me to progressive as veronica did. could tr so now i feel better that i have my insurance corrected and all my questions answered , patti at progressice should be commended she was a pleasure to deal with and for a change she knew her job and did it with a very pleasant attirtude. please don't rate my review based on my spelling never was top of the class in spelling and i flunked typing, but i must say thank you again to patti at progressive , i should have askerd her wahat city she was end but if progressive knows who she is you need to commend her as being one of the best customer service you have. now that i have calmed down i am make note o let my brightway agent know that his company is using a automatrted system that is on parr with the old native american smoke signaln system. they could use more training for thier customer service people. at least they didn't send you you different smoke sifginal over and over. after wasting almost two hous i wisjh i couild thank pattie at progressid personaly, she realy made my dauy.. but i don't care to meet anyone at brightway . i must say theat veronica did the right thing and found out what i needed and decided who could help me by contacting progressive. i hacve said enought, now i can calm down and go watch tv before supper.. again patti at progressive needsw to be recognized for her professionalism and courtesy. she sure left me with a great impression about progressive. in the several years with them my wife and i never had a problem with thier service and up to now i have always had great service forom my bightwy agent but it is difficult to get grat service from a person when you are unable to reach them. you can bet your butt i will not recommennd brightway to anyone after what i had to do today to get an answer on somthing that took less than five mitues to clear up, patti, thanks again i. hope they let you know you are way above average. and good for your company's reputation.

We've had the pleasure of partnering with The Murphy's for the past five years, navigating through…read morevarious insurance needs along the way. Rhonda, Sam & the entire team consistently provide the support our property needs

Nice experience, very professional, all documents and questions were completed and answered very…read morepromptly. Thank you.

Coulton Moir has been so helpful through this long process of obtaining new car insurance that I…read moreneeded to purchase in Florida while I was still in Indiana. In addition he was able to find some ways to reduce my costs which I really appreciated. He also helped me get some other insurance that I needed and patiently walked me through the process. I am so glad he is my insurance agent.

Excellent service from this locally owned & operated Great Florida office. We have used their…read moreJupiter & Palm Beach Garden's offices. Team is responsive. Worth getting a quote on auto, home or flood.

From the owner: Michelle Silvester has been in the insurance business for more than two decades. She is…read morecelebrating 13 years as the owner of GreatFlorida Insurance in Palm Beach Gardens. And now owns the Jupiter franchise as well.. “We are a Trusted Choice independent insurance agency–an important designation in a competitive field As an independent agency, we aren’t tied down to one insurance carrier,” she says. “We bring many options to the table so it’s easier to find the best coverage at the right price.” Call us for insurance on homes ,autos, boats, golf carts, exotic -classic cars, jewelry and much more. You can expect calls and emails returned promptly. For her efforts, she was named 2018’s Great Florida Insurance Agent of the Year.

I want to thank Karen Hernandez for all her professional help in the last few years, today…read moreincluded, with Auto insurance and Renters insurance. She has been there for me every time I call, text, or come by the office, for all my Insurance needs. You are appreciated!!! Thank you, D. Kelley Kuykendall

Nan was very helpful to me today. ADT salesman told my…read morehusband if we bought the security system it would take 20% yearly off our home owners insurance. We thought that sounded great and bought the security system. It took 2% off but never took the 20% he promised. My husband passed recently and so since funds are very tight I wanted to have the security system taken out... i called and they said "Oh no we can't, you have a three year contract." So because of a lie we bought ADT. Nan was helpful in that she agreed that salesmen will do this just to get the sale. She made me feel a little better.

Tomorrow I will be canceling my policy with this sham company. At first I thought it was a great…read morecompany. However, the most recent events led me to look for something else. They claim they couldn't get a payment from Me 2 months ago and I tried to tell them that nothing had changed on my end. My bank account was the same, my cards were the same but the attitude I got was too bad so sad we won't give you back your $15. Great! Because of that, I went looking for another company. I found one and ended up paying $400 less a year not including their so-called discounts which would have made it $800 a year. The coverage I now have is way better then what they offered and way cheaper. Tomorrow they'll get a phone call from me canceling my policy with them. Should have given me that 15 bucks!

An agent that works for her, Brent, signed us up for a policy. Two weeks after cancelling our…read more previous insurer, I get a text from Brent, that the underwriter got back saying we would not be covered. He received the notice a week earlier, but because he was away, he didn't find time to let us know. He didn't even have the curtesy to call, he let us know via text. Now, after cancelling our insurer, we need to go find another. Totally unprofessional agent and office. Would not recommend to anyone.

Worst company ever! Mary Salano just lost 4 accounts for this company due to her attitude and lack…read moreof help! STAY AWAY, they overcharge and are rude!!!

Mary Solana is very rude and unresponsive, I have been with Celedinas Agency for close to 20 years…read moreand have never been treated so poorly. How do people work in a customer service oriented positon and get away with their attitude?