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    Justin’s Roofing

    5.0 (1 review)
    Closed 9:00 am - 8:00 pm

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    5 years ago

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    Deck & Drive

    Deck & Drive

    3.2
    (50 reviews)

    We had Deck and Drive install a travertine patio. Two of our neighbors had used Deck and Drive, and…read morewe were impressed with the work and the fact that, in both cases, they came back to change things to be sure the customers were satisfied. In one case, they came back after a full year. I had questions about the contract, and their incredible representative spent over an hour with me answering every question. Now - as for the work: I was incredibly impressed with the very careful measuring done as the sand was being sloped just right for proper drainage. Everyone worked with me when we were delayed by our HOA. They also changed their schedule so that we could get a termite treatment done after they began the digging. The workers were polite, communicated well with me, and left our yard in perfect condition. We have faith that if something goes wrong, they will come back and fix it. I am a bit of a manager as work goes on in my house. They always made time to answer my questions. One remarkable part of the design and their mastery is that, when they looked ahead to where the patio would end, the layout would have left a very thin strip of tiles. They adjusted the size of the tiles in the design so that this didn't happen. Each worker told me what to expect in the next step and what to be sure got done. They even out the extra tiles where we wanted them in our garage. We love our beautiful patio!

    Overall Job Quality is acceptable but probably lower than average. They promise a white glove…read moreservice and don't deliver. Sales and Estimate:If you enjoy a 3.5 hour time sales pitch then have D&D give you an estimate. They initially said they needed 1 hour of our time, they came at 5:30 and left at 9p. They start with an estimate that is double most others, then work their way back hard selling the entire time. They claim all their workers are with the company - no contractors (lie #1), I specifically asked do they leave a cement mess in my landscaping: they claimed they have white glove service and no materials like rinsed cement etc are left on property (lie #2). Cancellation Process: After signing, we decided we signed under pressure and duress and needed more time. We asked about canceling and our request was ignored for 4 days, when they responded they said it had passed the cancellation period and that there was a $6,000 fee to cancel. The founder got on the phone after we escalated our argument. Stephen assured me he would make a special effort to "micro-manage the hell out of my project" and I would be extremely happy. I never saw or heard from him after that conversation. Project review: Pablo (nice guy and the only one that promptly responded when we had issues) came out to review the project, dimensions etc. Never saw or heard from Stephen the micro-manager during this process. Demo and base rock layer: (delayed 1 week because initial inspections failed.) Seemed to do an ok job of prepping the base layer. These contractors (not Deck and Drive employees) caused some sidewalk damage that was never repaired even after requesting D&D to repair and then saying they would. I expected any sprinkler plumbing near the driveway to be destroyed and it was, however I was told they would leave it exposed or marked where the remaining pipes were - I had to dig up the base layer to find and repair the plumbing. Never saw or heard from Stephen the micro-manager during this process. Install: Contractors (not D&D employees) did the install. They were nice and did an ok job, with the exception of not getting the dimensions correct as contracted and shown on plan. The second day when it looked like they were finishing, I asked them to measure and compare to the plan, they took the time to extend the width at that point to plan. The area between the sidewalk and street was never extended to meet the street, instead they put an asphalt patch to make up the 6-8 inch gap.The micro-manager might have caught this - if only he had stopped by. Overall the job was ok, better than the previous asphalt driveway but not as nice as I hoped for based on Stephen the micro-manager's promise. Btw, never saw or heard from Stephen the micro-manager during this process. Sealing: a couple weeks after the install someone came out and cleaned, resanded, and sealed the driveway. Meh, several gaps remained. Never saw or heard from Stephen the micro-manager during this process. Permits and Inspections: After a couple of weeks I noticed the inspections were not scheduled on the city website, I called D&D, their dedicated permitting office somehow missed this and scheduled the inspections, which failed the first time through. Never saw or heard from Stephen the micro-manager during this process. Customer Care and Followup: never ( I waited 3 months to post this review) heard from Deck & Drive to ask how it went. They simply never reached out to ask. They are focused solely on sales and not on customer satisfaction, it's like they could care less. I would be surprised if this company lasts much longer.

    Mike McGilvary Roofing, Inc.

    Mike McGilvary Roofing, Inc.

    4.6
    (57 reviews)

    Mike and his team are the best contacting team we have ever employed - over 50 years and three…read morestates. They are responsive - phone calls are always answered or, at worst, returned the same day. They are polite and professional - and we always get straight answers. There has never been an "upsell" - we've never been told that we need a new roof. The message has always been - this is what's broken and here's how we fix it. I always get a detailed (and understandable) report, usually with arial photos taken by drone. Work has always been done on time and professionally. Once repairs were made we've never had a problem in the same general area. Finally, Mike is the consummate professional. He is a true professional and gentleman. I cannot offer higher praise.

    Last time I wrote, Mike had redone the new part of our roof, to fix all the issues caused by the…read moreprior roofer. Today (Palm Sunday) we had a leak in the part of the roof Mike hadn't originally installed. I gingerly texted Mike to ask his advice. What I got back was well more than anything I could have expected. Mike called to tell me his supervisor, Travis, was already en route to our house. I then got a call from Travis saying he was twenty minutes out. 18 minutes later, he was at the door. He reviewed the leak inside, got his ladder and climbed up the roof and within ten minutes, was back down and showing me pictures of where he'd determined a dryer vent had let water in. Mike called me back to tell me he had a team he could send. Now. I told him it's Palm Sunday, I don't want to take your guys away from their families. Mike said, they are busy all week, this is my best chance to get this fixed. It won't take more than four hours. I agreed and within an hour, there they were at the door, ready to go. They cleared the tile, laid proper under layers - three layers in total. Then buttoned it all up again and were done within two and a half hours. I got a full set of pictures from Mike explaining every step of what was done. All this would be great on a weekday. But a Sunday? Palm Sunday? I am just in awe. From a customer perspective, it's like having a choice of hiring superheros like Mike and his team, or saying no thank you - I prefer the usual sheisters and snake oil salesmen that typically make up the roofing business. You can spin the wheel and take your chances - but for me - I just feel damn lucky to have found someone who provides this level of service and this quality of work all for a really modest price.

    Justin’s Roofing - roofing - Updated July 2026

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