Went last weekend to test drive a new Ford Explorer Sport. Dan Medford was very helpful in…read moreanswering all our questions and very knowledgeable about the vehicle. He was very nice and didn't pressure. Once we decided we really liked the vehicle we had an offer within minutes. Not the normal back and forth bickering. So kudos to the management at Taylor for understanding the clients time. Dean handled the financing and he had everything done in about 5 minutes again awesome job. I highly recommend anyone wanting a Ford vehicle to try there first ! I love my new Ford Explorer sport !

I had to replace a tire on my car that went flat. The person that sold me my car did not tell me I…read moreneeded a key to get the lugs off. I called them and asked where it might be. They told me they didnt have it and that I would have to buy my own key lug from the car at an auto parts store. Well seems you cant do that. You have to get it through car manufactor. What if I had a flat on the interstate? I would have been stranded not knowing I need a key to remove the lugs. I am pretty upset with these people. I enjoy my car but I should have been informed that I needed a key for my lugs. This is just outright bad business! Shame on you!

Well after a false start on my previous visit, I must update my review. Ken Wilson called me back…read moreregarding my bad experience. Dustin the GM was very apologetic. Did not try and make excuses. He just wanted a chance to earn back my business. He brought me a loaner car, picked up my truck for warranty repairs, plus a replacement key for my wife. Hers was stolen with her purse. Today my truck was delivered back to me with all repairs complete, a new key, and a 4 page inspection of my complete truck with recommended future maintenance. It was as clean as I gave it to them. (I just had it detailed the day before they picked it up). I was a little concerned as it might get filthy on the lot. Nope. Great job Ken Wilson/Crossroads Ford. Thanks Dustin. OH...and no charge for any of it! Even the key. It's a good day.

I am excited to share a positive experience with the service department in North Carolina . Having…read morebeen let down by dealerships in Kentucky and Indiana, I was anxious when my car stalled during a road trip with our children, six hours away from home, while driving up a mountain. Thankfully, we were only seven miles from a dealership. After having the car towed, the service team immediately started working on the issue, despite their busy schedule. Although they were unable to obtain the necessary part on a Friday, they arranged for a rental car and drove us 35 minutes to collect it. The following day, I received a call to inform me that the repairs were complete. Additionally, the service team took the initiative to inspect my vehicle for known issues and discovered that the fuel pump was malfunctioning, which they subsequently replaced. This should not be the exception but the standard

I have read a FEW comments about less than satisfied service at this dealership. I was hesitant…read moreabout patronizing the business. However, I am very cautious and over analytical. After much leg work tracking down firsthand experiences, I came to the conclusion that much of the dissatisfaction was due to unrealistic expectations. I searched the Internet and was overwhelmed with postings indicating almost all dealerships denied any knowledge about the situation. I chose to take my Jeep Grand Cherokee 4x4 Overland/Summit in for repair. Deriata, the service contact was honest, upfront, and confirmed the issue was a common well known issue with several models. She wrote the service order, followed up with me about diagnostics, cost, and expected timelines. I found the service department was very busy but very organized staying focused and expedient, and meet deadlines. Additionally, they recommend two new tires which I already knew to be true. I responded I regularly dealt with a local tire dealer and wanted to stick with them. The dealership responded "I understand and agree that you should". Not another word about the subject. The repair was not cheap but was involved and justified. They found an open recall, repaired it, and did not mention anything about bringing it back for another appointment, or any cost or inconvenience to me. They just did it while they had it. Dealing with the salesmen in the sales department is another story.

Worst experience ever...I take some responsibility in getting caught up in wanting the Fiat 500x…read more and not being 100% clear that if I was upside down in my current vehicle that I wasn't interested in buying at this time. When I do finally say I wasn't interested, they still have my car keys and I have to demand receptionist get them for me or I will walk into "employee only" office myself to get them. Felt like I was being held hostage. And seriously, I don't care how low you get my payment, who the hell with any intelligence finances a car for 7 years ? I will still be buying a Fiat 500x when my lease is up but will drive to Fiat dealership in Greer SC or Knoxville TN. Also I have never had a car salesman not show me everything about the car. I was only told about stuff if I asked about it.

Just offered me way less for my vehicle and when I showed what Kelly Blue book is I got a smart a$$…read moreresponse telling me to take it to another dealership and see if they will pay what the invoice price was 2 years ago. It just appraised for $48,000 I'm sorry I'm not accepting $33,000. Shop somewhere else people car dealerships rip you off unless you want to buy using your own credit union which I do. They get their feelings hurt when you battle them about prices. Remember they are commission based and managers make to management by the amount crooked deals they screw people over on and make money for the dealership owner.

Cannot do negative stars. Would not recommend having a vehicle serviced here. Ended up putting my…read moretruck on a trailer and bringing it home to fix myself. Very disappointed.

Bruce Whitt is one of the kindest, if not the kindest, person I've ever met. This is a trustworthy…read moreman and business. Kelly is an awesome at her job, and is also one of the best people I know!

I purchased a vehicle from autostart canton a month and a half ago. My first visit went great,…read morehowever, i didn't purchase the vehicle that day. I came back a couple weeks later and got a quote. I asked if they would take any less because it had some minor damage (scratches, small dings, rust). They insisted they were losing money and they couldn't go any lower. I told the manager, Joey, that I wanted to bring my dad by before I made a big decision like that. He got hateful and said "What's your dad gonna do? he's not going to make us lower the price." I left and didn't plan on going back. A couple days later I got a call saying someone else wanted the car but it was mine if I came and got it that day. I turned it down. The next week it was still there (they lied to try to pressure me to buy it). The price dropped and I went back to get it. First let me say they told me I could get 6% APR but after i signed the papers they told me it was 9%. They said that it was because i didn't provide proof of income (which they told me they didn't need). I drove off the lot with a quarter tank of gas after trading a car with a full tank. 3 days after purchasing the car the blower started knocking. I contacted them but it had stopped. I showed them a video so they could hear it. They said took my car to the waynesville shop and gave me a pt cruiser on empty to drive until it was fixed. I asked the manager if they could put some gas in it because my car that was getting fixed was full. He huffed and yelled at his employee to put $10 in it.... $10 to get me 3 days waiting for my car to get fixed that shouldn't have been messed up. The next day I called the waynesville shop to get a ETA on getting my car back. they said they didn't have my car and said they would call canton and get back with me. They never did. When it was time to get my car i put the $10 back in the pt cruiser only to drive my car away on empty. Keep in mind I had filled it up right before taking it to them! I got my car and they told me they fixed "whatever was wrong with it." but they took it to hendersonville. I asked if I could call hendersonville and ask what they had to fix and she said no but she would call for me. A few days later I contacted her to see if she talked to them and she said they fixed it but they didn't have record of what was fixed because they didn't bill anything. So thats where I'm at right now. I contacted hendersonville and there is absolutely no record of my car being there. They drove my car around for their pleasure to act like they were fixing it, used all my gas, and lied to me. They are a bunch of crooks.

I don't know what happened to Amanda Edwards.... I guess AutoStar Canton is under new management…read moreand it's the worst!!! Joey is condescending, rude, bullying, dishonest and not at all concerned about you or me. It's the worst car buying experience I never had....Sticker price was $24,000 and we offered $23,000 out-the-door. Joey came back with $25,5 after adding $649 doc fee, tax, etc and never countered with anything under full price. He said they are like CARMAX...really? Somebody should let him know Carmax doc fee is included in their no haggle price and they don't run internet ads showing price discounts. You sir are no Carmax.

Shadiest car dealership I have ever worked with. For days they wasted my time giving me the run…read morearound on a used vehicle. We text at least 50-60 times, multiple phone calls and finally had a deal. After running my credit I notice the deal on paper was not as discussed. I point it out and then was told I misunderstood even though I have text evidence that I was not misunderstanding. Conveniently the sales manager I was dealing with the whole time was not available to talk after the "misunderstanding". These guys wasted hours upon hours of my time for days only to try and get one over on me after telling me one thing. Do not trust this dealership and staff they are your basic car salesman with nothing but their own interest in mind and will try to take advantage of you. Should have looked at all these terrible reviews on here about them before I proceeded dealing with this clown show.

Went to look at a vehicle yesterday. Set up a appointment. Complete waste of time. The salesman I…read morewas gonna see was too "busy" and sent another salesman. The guy was walking around texting. Then once I finished all my finance paperwork they let me know someone else was looking at and test driving the same vehicle. The manager Devin come out to talk to me and is extremely rude. Good luck selling cars with a management like that. And to the younger guy helping me yesterday!! You did awesome!! I'm sorry your management is so unorganized.