Came here to neuter my dog and it was the only place I called that told me exactly how much it…read morewould cost over the phone. When I brought my dog in the staff was very friendly and informative. They gave me valuable insights into my dog's health even though we weren't in for a check up, and they accepted the voucher from the animal shelter we adopted our dog from. Will return for more of my Pets' needs

I highly recommend this veterinarian! My dog has always hated going to the vet for shots, so when…read moreI took her there, she was nervous. This vet gave her a shot before she even knew what was happening, and she even played around after. I will be going there for all my pet's needs from now on! 10 stars!

I have ordered collars and tags on Amazon and Etsy. And this is the best one ever. It's well made…read morehigh quality collar with a strong clasp, and the tag is thick metal with deep engraving and looks beautiful and I know this will last much longer than the nine months, the other tags I buy last. People complaining about the envelope it was mailed in are ridiculous. It's not the company's fault that people are too dumb to look at what is in their mailbox. And the quality of the tags and the collars are phenomenal, the people complaining about the quality have no idea what they're talking about

Horrible customer service. Ordered an ID tag for my dog and was unable to track the shipment…read more Got an email saying it should have arrived 3 days ago. It didn't. Made an inquiry to the company and their response said to wait two more days. I did. No delivery. Contacted Go Tags again and was told, to re-order or they'd give me my money back. I'm not going to re-order from them if they can't get something as simple as a dog tag delivered. I'll go someplace else.

My dog will never be returning to this facility. First time…read moreshe was there she got kennel cough, despite us having to prove that we had vaccination and adequate time between for the vaccine to be effective. This facility did not tell us that it was kennel cough for over a week. We as dog parents new to the world of boarding thought she was hoarse from having so much fun. Other reviews since then show that their dogs got kennel cough too. We also had to take home her bed wet in a plastic bag because as we were told, she was the last dog to be let out of her kennel and soiled her bed. Last visit my dog came home again hoarse, and this time smelling of perfume. Someone doused her bed in some sort of perfume and she and her bed had to be washed when we came home. I asked about this perfume today and the owner Jen told me that they have calming spray but that no one would have used it on her... so in the end, no explanation to the perfume smell. Today was the last straw. When I went to pick up my dog this afternoon I was told her bed was wet because it had to be washed. I asked if she peed on, thinking that she was the last to be let out again for potty routine in the morning. Jen told me that my dog pooped on it YESTERDAY MORNING after I dropped her off at 7am. 1. My dog has never pooped on her bed. EVER. This tells me that she was scared of being left at this facility. 2. What did she sleep on if her bed is still wet? 3. If this accident happened yesterday morning why is the bed STILL wet? I can wash AND dry this bed in 2 hours. A dogs bed is their security and comfort when staying in a strange place. This is unacceptable that she did not have her bed while she was there. I told Jen as much and insisted a refund. She only refunded a partial of the fees I paid today. Claiming that the deposit they made me pay over the weekend was non-refundable... (I was never asked to pay a deposit on her other stays here). I put my dog in the car and took her home, only to find out that she has poop all over her back side and it's now in my car. Please Please Please.... DO NOT TAKE YOUR BABIES HERE!!! My dog sat in her own feces - that is NEGLECT! When I asked for images of my dog playing with the other animals I was shown 2 images, both time stamped from yesterday morning when I dropped her off. I demanded to see where they had been keeping her, as when I asked for a tour of the facility previously I was told that was not allowed per company policy. The room the dogs are kept in is so dark that I couldn't make out where my dog was. I am furious that someone claiming to care for animals can allow her facility to be so understaffed that the animals sitting in their own filth.

I have used beck n call several times for our fur babies. Jen always takes good care of our dogs…read moreand cats, including our special needs baby.... Not to mention they adore her. Our our dogs (3) love the daycare playtime.. Even our14 year old lab mix. I highly recommend beck n call for any of your pet care needs. ( in home or boarding) I have used both.

Visiting Ephrata for only a short period, dog had a minor issue, I called Ephrata Veterinary Clinic…read moreand Hannah listened to be briefly explain issue, she assured me to continue the protocol we were already doing and not to worry unless conditioned worsened. Just a reassuring convo like that can make all the difference. I'd called our regular vet in Portland OR first, and they were NOT helpful in the slightest. Shout out to Hannah!

I went in a few days ago hoping to get an appointment within a week. They said they were booked 6…read moreWEEKS OUT!!!! I Cannot believe this. My cat needs emergency medical care. Plus, a few years ago, another cat was deathly ill. We took it to them and they turned us away. He died on the way to the vet 20+ miles away! I'm moving to a place where a vet has room for massive emergencies. These guys are so unprofessional!!!! ,

Horrible service and experience. I took my 15 week old…read moredoodle to get groomed for the first time. I received a call from the shop about an hour after I dropped him off stating that my puppy peed all over himself, and I had two options: to pay too have himre-bathe or to come pick him up. I immediately went to the shop, when I arrived I asked what had happened. My puppy was in a kennel. The staff stated he had peed all over himself, and that she was not going to use her hundred dollar blades on a dog that has peed all over himself. Horrible service and experience...you would think a person that works with dogs would know that puppies tend to go to the bathroom more frequently!

After having a bad experience at another pet groomer we were So HAPPY with the excellent service…read moreand care Rachelle gave us. Definitely will be our new groomer

We bought our puppy about 4 years ago and he's a beautiful and healthy boy. A big boy with over…read more100lbs of pure muscles! We just placed a reservation for our second puppy with them. Labradors are an "one of a kind" dog - so smart that he will always think he's the boss ... not you. We understand why they don't allow visitors without schedule and why so restrictive... if not that will became an "kids play day place" . We really recommend

We had been looking for a english yellow male lab, and on a referral from a from a Sheriff's deputy…read morebuddy decided to contact DW labradores 9/26/2019 we picked a very nice looking male they use as a sire, after two failed heart breaking attempts and 7 months we felt we could no longer wait for another chance of their male to produce a litter. So we asked to have our $250.00 deposit refunded, after 3 contacts We never received a response from Laura, I'm here to tell you they have NO ethics whatsoever and don't seem to know if their if the females are even pregnant until its time for them to deliver. I really feel like they stole my money, shame on them!

I am a community member here in Soap Lake WA for 12 years and am totally disappointed in the…read morepresident Shawna Kluge of The rock Bottom Rocker Pet Pantry of the unethical practices choices standards of this rescue. Last year I paid to have two of my dogs microchipped at fifty dollars a piece to find out that Shawna Kluge did not register the chips, along with none of my information for the microchip was given on my address my name no number and even no description of the dog to be able to get my dog back in the case of my dog being lost to be able to retrieve my dog. Shawna Kluge never said that I need to register the chips at the cost of twenty dollars a piece to be registered making it 70.00 dollars a dog. Basically Shawna Kluge took a hundred dollars at fifty dollars a dog and shoved microchips in each dog with no registering and no information on me the owner or information to be able to retrieve the dog in the case of being lost. I am totally disappointed and upset for Shawna Kluges uncaring of a owner being reunited with the dog in the event of the dog being lost who paid for a service and the uncaring of a dog being reunited back to its family in the event of the dog being lost. I find this totally disturbing and highly UNETHICAL as a animal rescue. I don't think that an animal rescue that doesn't care about pets and owners being able to reunite in the event of being lost SHOULD NOT BE ABLE TO MICROCHIP NOR BE IN THE PROCESS OF HELPING A LOST ANIMAL.

This "business" is not being ran how a real business would be. Agreeing to allow someone to adopt a…read moredog, asking for and receiving a "hold" deposit for said dog only to back out and allow someone else to adopt. A 16 year old girl had her heart set on this dog. This dog was going to be trained as a service dog for this young girl and this young girl had already purchased the supplies she needed to bring the dog home. The foster had months to decide to keep her and chose not to but the week the dog was set to come home the foster decided to keep her and break the girls heart. I am all for adopting animals so I won't say not to adopt through here but please don't get your hopes up about a specific one.