Went to this service during the normal tax season and they were fine. The person doing the taxes…read morewas nice and appeared knowledgeable enough. They were confident enough to ask questions to their peers when they didn't know something, which is better than guessing and messing it up. Today, 9-3-19 the service was not good at all as the automated appointment I made to meet with a representative to handle an estate issue never showed up. I received an automated confirmation of my appointment, so I thought things were a go. Sadly, I was mistaken.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Hastings,…read moreMichigan, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local State St office to connect with a tax professional.

Unfortunately, I CAN rate this organization. They are very pleasant and very helpful and answer…read morequestions without acting like you must be an idiot not to know this-or-that. If being unemployed can be pleasant at all, working with the staff here is probably as good as it gets.

ZERO STARS!!! I have been conducting my business with a DIFFERENT branch of Michigan Works for…read moreyears. I have also found employment in the past through this OTHER branch. I was always treated with respect and dignity through the challenging process of obtaining valuable employment. When I moved to the area, I was hoping to retain this same great connection with the Hastings branch. Instead, I was treated like I was a criminal! When I asked a staff member a question, I was inturrupted with a hasty insulting answer. Feeling misunderstood, I thanked her and left. Hoping to get a different staff member, I later called the office to explain my question a bit more in detail. I spoke with the branch manager who also just as hostile. I was inturruted yet again with an insult. To add to it, she accused me of frauding unemployment! With her assuming attitude she then proceeded to ask for my personal information. I immediately hung up on her. Just a suggestion... Maybe they should look through their resume database and hire courteous individules who possess good phone skills and COMMON SENSE!!!!!