I had a great experience working with Matt at Troy Peterson's State Farm office…read more When he first reached out, I was genuinely interested, but life was incredibly busy. What I appreciated most was that he followed up consistently without ever being pushy or annoying. He'd check in after a few days, then give it about a week, which I really respected. It showed he cared without making me feel pressured. When we finally had the chance to talk, Matt was friendly, professional, and took the time to answer all of my questions. He made the entire process easy to understand and never made me feel rushed. The best part? He was able to get me better coverage for about half of what I was paying with my previous insurance company! I'm so glad he didn't give up on me and understood that I truly was busy, not just avoiding the conversation. If you're looking for someone who is patient, knowledgeable, responsive, and genuinely wants to help you save money while getting the coverage you need, I highly recommend reaching out to Matt and the team at Troy Peterson's State Farm office.

I was extremely happy with State Farm for a long time. The rates were fair, and the staff was…read morehelpful and friendly--until everything fell apart due to a completely avoidable issue on their end. On March 17, 2026, I received a courteous text message at 1:53 PM informing me that my payment hadn't been received and asking me to call or pay online. I immediately responded at 1:54 PM, apologized, and made the full six-month payment by 2:00 PM--within minutes. A representative named Tara confirmed she saw the payment, mentioned it typically takes a couple of days to clear, and said she would let me know if there were any issues. I never heard back--which I assumed was a good sign. I had more than enough funds in the account, and there was no reason to think anything went wrong. Fast forward to June: I find out--without any prior notice whatsoever--that my policy had been canceled. No phone call, no email, no text, no letter. Nothing. Apparently, the payment had "bounced," but I was never notified. Because of this failure in communication, I've now been placed in the high-risk insurance category, and my premiums have skyrocketed--all for something I wasn't even aware of. This is not only irresponsible, it feels negligent. I will be consulting a lawyer to explore my legal options, and I encourage others who have had similar experiences to stand up for their rights as well. We deserve better than this.

I brought them over $128k in business and Julia chose NOT to insure my new home. I don't know what…read moreher problem was but I went to Coleman Ins. In Hastings.

Jamie from this office referred me to Wendt & Associates, who helped me out with Medicare coverage…read moreToday. I've had the Dan Charles Insurance Agency for my vehicle insurance, since my friend Carla worked there, years ago. It's a great company that works with you to find the right insurance company with the right coverage for your specific needs. And it's at a rate that's affordable too. I recommend this agency. Thank you for the work you do. Thank you for referring me to an expert on Medicare like Jessica at Wendt & Associates in Grandville. Much appreciated.

I've been getting my taxes done here by Chris Deiss for 4 years now. He's knowledgeable,…read morepersonable, and makes sure I get the best refund possible.

Teva is Exceptional however due to circumstances beyond my control I had to make a claim for body…read moredamage on my new car and Rhonda is Horrible to have to deal with. SLOW..... looking for excuses Not to have to pay out. Months have passed and I never heard from her. Rhonda didn't return calls.

Keep scrolling, don't even consider it. I think most of the reviews are friends. They made so many…read moreerrors on my policy, admitted it, but refused to credit my account back. Customer service is non existent. Losing a customer over their $32 mistake? I had "Jake" from State Farm cute . At first. All the way up to Lance Greer, incompetent. I found the errors and I had to fix them. Or tried to. "My Bad" was the excuse they gave me for their errors, really? State Farm? " MY BAD". I will be filing a complaint with BBB and the State. Also I will post this across social media so people are warned of how this agency operates. More to come. No responses from this office please I can't listen to anymore excuses. Be a professional. It's extremely unfortunate that they can get away with this. But I will make sure that potential customers have a chance to read the review and how they operate.

I've been with State Farm for over two years now, and again, I have to tell how great the customer…read moreservice is. My agent Logan is always so easy and wonderful to work with, every detail I need changed or every other type of insurance I need to add to my plan is bullet pointed on what I have covered and he ALWAYS keeps me at an affordable price. Everything from my vehicle, renters, to my newly started small business. I always reccommend this particular State Farm to all my friends family and colleagues.

Ms. Blue and I exchanged 8 emails via Yelp, whereby I was unable to obtain an estimate for her…read moreservices. She initially responded and said she would stop by for a quote, and asked my address and phone number. I gave it. Then she said the earliest she could come for a quote was Friday. Then she asked (!) if I would email photos of the inside of my home. Tired of the email exchange I asked her to simply call me. She delegated that call to one of her staff. So I declined the opportunity to work with Blue Enterprises. I later noticed that I was responding via email and the conversation was actually occurring in Yelp's messaging, which is probably why she was content to message extensively. I'm from an era when a phone conversation is sometimes best. But it should have come from Ms. Blue, not her associate.

Extremely professional, prompt and courteous. Helped me out in a time pinch and did a fantastic job…read moreon top of that. Will definitely call again!

Leandra at State Farm is the best! She is very knowledgeable and efficient. Thank you so much for…read morethe excellent service and your expertise at securing the best rate. You are so appreciated!

Jeff stepped in as my advocate here in October 2024 as I was having difficulty with a home owners…read moreclaim from the hail storm of April 2023. The parent company didn't want to pay despite photos submitted by my contractor with the supplemental claims. State Farm asked a engineer to evaluate our damage. I notified Jeff and he came out to observe the engineer evaluation in person so he could understand my claim better. He also is redoing my auto claims so I can recoup losses there from that same storm. This was softball sized hail I'm referring to. Whenever I needed a strong voice and presence, Jeff stepped in to help. It was great customer service. Doug G.

I have been using MTM Bookkeeping for 5+ years now and couldn't be happier! Everyone has always…read morebeen so professional, courteous, prompt, and personable. Amy is who I see there and she is absolutely fantastic. Not only is she my tax person, she is also now a friend. Robin is wonderful as well! I actually look forward to tax season these days because I get to see all the friendly faces here!

They have a great staff of tax professionals. And a great value for their services. I've been with…read morethem for the past 18 years.