Wonderful customer service! Everything that I have seen about this facility is very clean, safe…read moreand organized.

Outstanding Customer service. We needed a place after hours on the weekend Called R&B and they came…read morein and took care of everything

Was in an auto accident. They took care of me completely. I'd recommend them to anyone in the area.read more

I was late getting picked up by 37 mins although I made contact on a Saturday because I knew I was…read moredropping my car off on Monday. I was late for a 3pm appointment at the funeral home to make final arrangements for my uncle... then two days later the branch manager left me a voice mail about returning the car I was driving indicating they rented it to someone else.

This is to update my recent review of my rental experience with U-Haul of Cuyahoga Falls. My…read moreoriginal rating was one star, pending a response from Corporate on my complaint about the charges. I heard back today and Corporate has refunded me the total cost ($540), minus the cost of a local, 1 day rental, which is very fair. Many thanks to those involved my making this decision.

I work for one of their competitors. Unfortunately, the car carrier I was promised to be able to…read morerent at my employer fell through. And to make matters worse, I found out a day before I was set to go out of state! I was in a jam. I needed a car carrier. I went to UHaul in Cuyahoga Falls and spoke to the General Manager, Gabby. I walked in wearing my company logo Hoodia. Oops. Gabby and I had a laugh about it. Anyway, I told her about my situation and she happily was able to reserve for me a car hauler. I picked it up the next day and towed my collector car to Pigeon Forge TN for the big car show, the Rod Run. I just wanted to say that Gabby was wonderful and made my situation a lot better! She made my whole rental experience a pleasurable one and highly recommend anyone who is in need of towing equipment to go see Gabby at the Cuyahoga Falls location! And the Area Service Manager Mike was also very helpful to show me how their equipment (vs how ours is) works. Great job by all! ​

My wife and I have had an overall positive experience at this Menards, and now that we've been…read morecoming here for a while, we know when to come here and when to go to their competitors. We have found that the pros mostly outweigh the cons. We've saved some money coming here through the years and have almost always found what we've needed for own home repairs and yard maintenance. The store is clean, well organized, and store employees have always been helpful and friendly. I've used the Menards app to see if the store has what I'm looking for and to help me locate items once I've found them. That's very useful. We get a kick out of finding food and drinks there. Couldn't believe we found giardiniera (spicy relish often used on Chicago-style hot dogs) and other items there in a pinch. It's saved us from going to a much busier grocery store. We've rented their pickup truck to bring furniture to our daughter''s new place. That was a good value and rental was a snap. But there are three things that we have found not so great: 1.) Their garden section is hit-or-miss with plants, and sometimes the plants look a bit unhealthy. 2.) I wish product reviews were available on their website and app to help me decide if products I'm considering are good or not. 3.) I think the rebate system is terrible; unless you are spending a lot, sending in a rebate slip to get back 11% on a five dollar item isn't worth the postage stamp, and you aren't always guaranteed that an item has a rebate attached to it-we recently discovered that. Also the 'rebate' is store credit, so not really cash back in your pocket.

I can't understand all the 1-* reviews! this store has everything and usually the prices are lower…read morethan Amazon! my only 'complaint' is the huge size of the store! at 82, the store's size is a challenge!

I made an online reservation for an upcoming trip to visit family in West Virginia. Three days…read morelater I received an email saying I should call to confirm my rental. When I called, the woman on the phone verified that the driver has insurance and a credit card. I assured her he does. Then she asked where he was traveling to and when i said West Virginia, she said, "Oh... I have a very small fleet of cars and they are old. I don't really like them to go out of state so I don't think I will be able to help you..." Friends... if it seems too good to be true... it is! Don't trust this rental company!!!!!!!!!