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    K & D Autos

    1.0 (1 review)
    Closed 9:30 am - 5:00 pm

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    10 months ago

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    Gary Rome Hyundai

    Gary Rome Hyundai

    2.6
    (71 reviews)

    When you buy a brand-new car, you expect peace of mind--not a months-long headache. Unfortunately,…read moremy experience has been the complete opposite. Today marks day 52 without my new car. I only had it for 26 days before bringing it to Gary Rome Hyundai for what I believed would be a quick repair. Instead, it has become an ongoing ordeal. I'm still making monthly payments on a vehicle I can't even drive. And while I do have a loaner, this situation is absolutely unacceptable--especially for a brand-new car. The vehicle developed a loud noise from the front driver's side, and despite three repair attempts, the issue still isn't resolved. I've gone to pick up the car after being told it was "ready," only to hear the same noise as soon as I pulled off the lot. At one point, I was even told they didn't know what the problem was and that an engineer would need to inspect it--yet still, no answers. I provided both Hyundai and the dealership with a formal final opportunity to repair the defect, and that deadline has passed with no fix. With no meaningful progress, I've now initiated Massachusetts Lemon Law arbitration, because no new vehicle should sit in service for nearly two months without a resolution. I am extremely disappointed in my experience with Gary Rome Hyundai and Hyundai. The buying process was smooth, but the service experience has been the complete opposite--frustrating, stressful, and far below reasonable expectations. I'm sharing this so others are aware of what they may encounter. Hyundai needs to do better. #Lemon #GaryRomeHyundai #Hyundai #MassachusettsLemonLaw #ConsumerRights #CustomerExperience #AutoIndustry #HyundaiTucson #CarProblems #DoBetter #CustomerService #BrandAccountability #NewCarIssues #Automotive

    great service and friendly people/ plus they are animal lovers and do so much for the people in…read moreour araea

    Marcotte Ford

    Marcotte Ford

    2.9
    (51 reviews)

    I purchased a 2022 Bronco Sport Badlands from Marcotte Ford and was sold a $1,600 Preventative…read moreMaintenance Warranty by Bill Mackey, the person who completed my transaction. The way this plan was explained to me during the sale was misleading and not what I expected. Bill told me the warranty would cover routine maintenance like oil changes, wiper replacements, brake pads, and one rotor resurfacing. He said to tell him how many oil changes I would need per year based on mileage, and that would determine my coverage. He also said I could visit any dealership for those services under the plan. After my third service visit, I finally asked for details on what the warranty actually covers. I was surprised. The service advisor laughed when I asked about rotor resurfacing, saying that rotors are almost always replaced, not resurfaced. They showed me that the plan only covers oil changes and cabin air filters, and my coverage ends at 61,000 miles, which is what I purchased. According to the Ford preventative maintenance schedule I was shown, none of the other services I was told about would be needed during the coverage period. I paid $1,600 for a plan that only covers a few basic services and is not worth the cost. Future customers should make sure they fully understand what they are purchasing before agreeing to this type of warranty.

    Worst dealer ever stay away a few people told me how great they were with service nope. They broke…read moremy truck then refused to work on it and gave me my keys said it isn't running right but you can try to drive it home. then admitted they drive it not running right but didn't know how far and then said we can't work on this as we are not a ford performance dealer 150k truck I spent a half million in my last 6 ford vehicles and will be taking my business elsewhere. I would give no stars if possible and they went out of their way to send ford information to void my warranty. first time paying customer and I had to pay for a rental. I also offered to pay out of pocket for the repair and they said no. Stay away.

    Ludlow Auto Sales

    Ludlow Auto Sales

    5.0
    (1 review)

    Bought my wife a newer Rav4 with low miles here at a good price. I hate buying cars, and I hate…read moregoing into car dealerships. Generally, I'd rather scrape my gums on the nearest curb than go through the exercise of buying a car. These guys break the stereotype- they're easy to deal with and have good cars at good prices. I was totally happy with my purchase and even happier that I didn't spend a night in jail from trying to punch out a car salesman. Win, win, win. If they have what I want when I go to buy my next vehicle, it's on.

    From the owner: About Us Since 1987 Ludlow Auto Sales has been a name you…read morecan trust for a quality pre-owned car, minivan, or SUV. We are a family owned and operated independent dealership and are here to satisfy you the customer. We do not have the high overhead that the large franchise dealers have and we pass the savings on to you. All of our vehicles are 100% serviced and inspected prior to delivery. We sell clean quality late model pre-owned vehicles that are 2-4 years young and have low-average mileage on them that are former program/lease vehicles. We offer free registry & insurance service in MA and CT. We will provide a free Carfax report for any car in our inventory. We promise a no-hassle and pressure-free approach with all of our potential customers. We also have a rental fleet of vehicles that we rent locally and have low daily, weekly, and monthly rates. We also offer free loaners should your car need warranty service. Please stop down and I promise you will be treated like family. We are

    Vitaliy Auto Sales

    Vitaliy Auto Sales

    4.4
    (8 reviews)

    Even though I did not purchase a car from them, they were very upfront with me that it was a…read moresalvage car and the work they did on it. He stated that the State has to inspect his cars before he can sell them. I just like the honesty that he provided to me.

    Never made it in the door…read more I called three times to identify the car I was looking at and make an appointment to test drive it. Spoke with Nick each time (not Greg, who is listed as the point of contact everywhere else). Called three different times to get information and try to set an appointment (it was a little troublesome to schedule an appointment, but we settled on a time and date. Weekend wasn't possible because it was "a little too busy"). When calling to confirm the appointment, Nick had forgotten there was an appointment, had forgotten the car/s I was interested in, Despite having spoken to him less than 24 hours before. He also asked if there was any way I could come in earlier because he had to leave early. Not possible because I scheduled time off of work for the appointment because the weekend was "a little too busy". This looked like an okay deal, because of prices. I was willing to go with a different bank than my own (that won't finance rebuild titles) in order to get more car for my money. And while I know personal skills aren't the same as autobody skills I have zero confidence moving forward based on basic customer service. Maybe Greg is a joy to work with, but I won't go near this place. I am spending money on a car this week. They just lost it.

    K & D Autos - car_dealers - Updated August 2026

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