So in February of 2020 my husband of almost 20 years took me to Kay's to pick out a new medical ID…read morebracelet for my 40th birthday. We picked one out and sent it in to be engraved. a few weeks later it came in and was not correct the engraving was way to small and not centered. We adjusted the text so that it would fit better and be easier to read incase of an emergency and sent it out again. This time we waited weeks to get it back again and my birthday was long over. This time the text was purfect but the bracelet was a whole inch to big. I contacted Kay's again to have it resized so I did not have to worry about losing it during a seizure or having it stolen while I was unconscious. I was informed that they would not be able to resize it and the only thing they would do was return and refund the Product. So I went in today reluctantly to try to figure something out and decided to get the 400.00 dollars back and purchase a new medical ID of some sort. The lady did not even want to show me the book to pick a new one. I left in tears. Here is my problem a few days after my husband bought me that bracelet he was diagnosed with stage three matastasized malignant melanoma. My husband is nearing the end of his fight and that was the last gift he bought me before he was diagnosed. Now it's gone forever. My husband and I have been shopping at Kay's for the last 22 years our Wedding rings were purchased there and every single piece of jewelry we have purchased for one another over that time has come from Kay's all over. Sadly Kay's will never receive our business again. I should have just kept it even though I could not use it. I had no idea that this would be such a heart breaking experience.

The staff are incredible. It's a good time whether purchasing or just browsing, the staff are…read morealways in a great mood.

I am not one to write a snotty review, but they were ignorant and rude. wouldn't know the…read moredifference between a 33 & a 45 vinyl, yet think they are brilliant and know all. their loss I guess

Amazing work! I'm always satisfied with our products. Great attention to detail and too notch…read morequality. I would recommend them to anyone looking for these kind of services ! Best in the business by far !

Wish there was a negative rating for this company. Absolutely terrible customer service, worst I…read morehave experienced in many years. They may take care of clients with large orders but I only asked for two tees and took over two weeks during which time never was contacted and when finally did get hold of them, they were extremely rude and unfriendly. Strongly suggest find another company, has to be better than this one.

I've stopped by a couple times. The place was very cluttered this last time because they've…read moreacquired the inventory from their Windsor location. The service each time has been good. Sometimes there's a wait to pay because it seems there is always just 1 person working. The place is A-ok to me, exactly what Yelp defines as 3 stars. My experience from them earns my future business when in the need for their products. Should my future experiences improve, I would be happy to update my review.

Extremely high-quality product with attention to detail and very personalized service. Great value…read morefor the price I'd highly recommend Black Mountain printing.

These guys did an awesome job with some shirts & sweaters for our daughters' volleyball team! We…read moreordered team jerseys for the kids and then some other shirts and hoodies for friends and family. The design they came up with was a huge hit and the printing is great!