The technician Anthony came out to find out why my brand new never used GE oven was not coming up…read moreto temperature to 350 degrees. I had trouble shot all that I could determining that voltage was good, connections were good, cord was good and still it was not heating up properly. Under warranty, he discovered that the door was not properly sealing so heat was escaping. We will see if the seal properly seats itself over time so that heat will not continue to escape. Very good, technician personable, and he listened very well .

Listen to the other reviews. These people are con artists…read more I'm in tears after speaking with Kristy at Mr. Appliance. We were misdiagnosed three separate times on our dishwasher. Each time we were told it was an "easy fix" we could do ourselves. Every diagnosis was wrong, every repair they suggested was pointless, and they still charged us $160. We should have known when the plumber they supposedly partner with even says he refuses to recommend them because they are so bad. When we asked for someone qualified to finally diagnose it correctly, Kristy said we'd have to pay the $160 again--because my husband followed the instructions their tech gave him. How does that make any sense? We trusted their technician. We were misdiagnosed three times. And somehow we're expected to pay for their mistakes twice and trust they'll finally send someone competent? Kristy's behavior was unbelievable. She was rude and dismissive. No empathy. No accountability. Just attitude. She said it was the owner's decision and that management "might" get back to me in a few days. We've already lost two weeks because their tech didn't know what he was doing. Any reputable business would try to make this right. Mr. Appliance didn't--they just tried to take more money. Stay far away.

Love supporting small local businesses and this one is worth it! Prompt, courteous and…read moreprofessional. Prices were explained once problem was diagnosed and were very reasonable. Highly recommend!

From the owner: At Crossroads Appliance Service & Repair, we have been fixing washers and dryers, refrigerators,…read morestoves, and all kitchen and laundry appliances in Loveland and Fort Collins for over a decade. We offer a wide selection of parts for your everyday appliances. We also do warranty work for many manufacturers and we have a large selection of refurbished appliances available for purchase. Call us today for more information.

This has to be one of the worst companies I've EVER dealt with. Their first service call was in…read moreJune, it's now the middle of October. And the issue they originally came out for is STILL not fixed. Add to that, every time they come out to "repair" my washer, I end up with the same problem as well as and additional problem. 5 times they've been out to "diagnose". 5 times they've been out to "repair". After the 5th "repair" my machine won't even turn on to start a load. 3 days of calling no returned calls. Ben, the "service manager", is apparently always in a meeting. So 10 days wasted waiting for incompetent repair men. Countless dollars waisted on a service plan to cover repairs. It seems the only thing this company is interested in is milking warranty work to get from the warranty without ever actually fixing an appliance. And as an added bonus, every time Ed was out here to diagnose he told me "it's not throwing any codes, so it doesn't look like anything is wrong"

I called and spoke with Andrew (front office) and Ben (tech/supervisor) about the transmission in…read moremy Maytag Bravos XL top load washing machine - I was struggling to get a parts kit installed that I had purchased elsewhere after disassembling the unit myself and they were very helpful. I was trying to buy the correct parts from them and even though they referred me to the distributor in Ft Collins, these guys answered my questions and talked me through ideas even though they didn't make any money off me. When I need billable services in the future, I am calling them.

I needed a washing machine 2 weeks ago. You have to wait for some one to come out to your home to…read moretell you that for slightly less than $800.00, they can fix your $700.00 washing machine that is now almost 4 years old. I will tell you, Home Depot and Lowe's have nothing in stock. Delivery schedule will be a week or more out, even though the warehouse is as close as the Denver area. Great customer service! Yes, I am being sarcastic. Christy at Manweiler Appliance worked with me, she knows the appliances they have in stock, what the appliance bells and whistles are and, sure, I could have brought my new washing machine home today, although I prefer to have their guys haul it up my deck steps, into my home and complete the hook up process. Oh, I don't have to wait a week. I will be doing my laundry tomorrow! Thank you Christy!

I am so happy that Victor came to my house and got my refrigerator up and going. He leveled my…read morefridge which the delivery guys could not due. He showed me the switch for the ice maker. It was hidden behind the ice cube door, in a weird spot. I was fit to be tied until Victor. He's a great selection for service. He's honest, nice and cares about his client. If I have any more appliance problems I will definitely call for Victoria. Thank you, Cris Wilkinson

I love this company. They come out fix problems dont over charge or upset. I can't say how.much I…read morerecommend them.

Noco appliance was recommended to us by another local appliance company. I wish I'd researched…read moreNoco appliance more thoroughly before committing time and effort to work with them. Communication is absolutely terrible, Marcus no showed / no called on multiple appointments. When he did show, he was several hours late of the window they had established. They did send Jamie on a weekend but all she managed to do was make our machine completely broken as opposed to just quirky. So now we're stuck with a washer that worked a bit before and now doesn't work at all and they won't respond to calls on what the plan is moving forward. They've broken their express commitment to fix the problem and don't have the courtesy (or bravery?) to simply tell us they're not coming back. It's ridiculous to us that they won't even respond to come and get their brand new part out of the washer before we get rid of it to replace with a new one. We're just absolutely flabbergasted at how much this company doesn't respect their clients time , with all the no call/no shows, late arrivals and capping it off with their ghosting. I cannot stress enough that if you need work done on your appliance, look elsewhere.

I am updating my review after bringing in an online return and there was a rather odd situation…read morethat came of it. Purchased a 5 gallon container of water seal online as they did not carry it in the store for some reason yet the ratings for it were superior. After starting to work on the fence replacing old boards that were totally shot I ended up deciding to replace the entire fence with pretreated boards hence not needing the 5 gal container I purchased. Evidently there was some fine print when ordering online saying it could not be returned which I was unaware of. After dealing with the manager Troy in here he allowed me to get a store credit for it which was cool and appreciated. We must have dealt with 5 different customer service people and they all were very helpful in the process of our return. To Troy and his staff, great job in customer service.

This store is a necessary evil…read more It is hard to find assistance in the first place and they all have attitudes. I needed the most popular Simpson H2.5 and it took 15 minutes and a lot of attitude by the associate that really didn't want to help to find the most popular product tucked away on a top shelf out of sight. Then the price was 30% more than the other big box and did n' have a barcode so another delay at checkout. They also had no stock of the expensive item I came for. Is this a fluke - no! Something like this happens to me every visit.

Solid store. Most areas were well stocked, but a few areas, such as computers (at least the type I…read morewas looking for) were a little lackluster. I'm not sure of his name, but the young fellow at the checkout, orange hair and glasses, was fantastic and such a big help. I've come in a few times, and the prices are decent.

I had meeting with a client, and I needed a new multi-port hub adaptor. Normally, I never buy…read moreanything from a retail store especially cables, adapters, and other accessories. I'll usually go with DHGate or AliExpress. However, this time, I didn't have a month for it to be delivered to my hotel. So, I did the research the evening before, and found one in stock at this Best Buy. They actually had three different versions for around $30.00, and all were made in China. Of course, the abovementioned vendors offered the adaptor for a quarter of the price, but again, I didn't have time to wait. As for friendliness, the cashier was nice, but zero, "Do you need help?" for a staff member, and I was the third person to enter the store at 10;03 MST.

Avoid at all costs - if you get a working machine great, if you don't you're out of luck and money…read morewith this company. Long story short - they delivered 2 "brand new" washers with huge holes in the drum and are taking no responsibility and we have yet to receive a refund or confirmation of a refund and it's been almost 3 weeks since our order. We bought a brand new Whirlpool washer/dryer set on 4/26/25. All seemed well and John Hartley the salesman seemed helpful and kind. We ended up buying brand new (instead of scratch and dent) to avoid any possible issues down the road. Delivery was 4/29/25 and within 20 minutes of the washer being installed and running the test cycle, water was leaking all over the floor. The delivery people refused to come back and check their own installation. We called the store and was told that we needed to call Whirlpool to get a technician out to look at the machine. The technician arrived on Thursday (5/1/25) and the moment he took the cover off the machine he noticed a huge hole right in the drum which was the source of the leak. He actually told us that this was caused by either the delivery team dropping the unit or someone mishandling and dropping it at the Appliance Factory warehouse or somewhere along the line from the manufacturer. We called Appliance Factory back and asked them to send out a new machine - we were extremely patient with them but frustrated since this was brand new, but mistakes happen right? They delivered another brand new machine on 5/8/25 and I personally went out to meet the drivers and had them open the cover on the driveway and it revealed another even bigger hole in the drum. I rejected the delivery and they took the machine away and since we still had the old broken machine in our basement I demanded that they take that one as well since what were we going to do with a broken washer? We decided we no longer wanted the dryer either since it was clear to us they are selling defective machinery and have no integrity behind the products they are selling. We have talked with management (Doug) and John 5+ times since this entire situation and they do not stand behind the products they are selling and are quick to throw the manufacturer under the bus. If you encounter an issue with anything you buy from them, they have no repair team or refund process that doesn't involve them getting a credit from the manufacturer before releasing your money back to you. They will continue to hold your money hostage and claim that everything is "above their paygrade" and "out of their control". They also told us that they found 14 units with holes in the drum that were supposedly "new" so who knows what they are actually selling to you. Doug (the manager of this store who avoids getting on the phone and prefers his salespeople be the buffer between him and customers unless you call the president's hotline) has no integrity, compassion, or thought behind his actions. I have attached pictures of the drum holes as evidence. Save yourself the trouble and buy from a big box store that is easier to work with and doesn't hold your money hostage.

We came in with our family of five ready to buy a dishwasher that day. We spent 30 minutes without…read moreanybody offering to help us and had people come behind us get helped before us. We went across the street to Home Depot right away and bought our dishwasher the same day.

Jim came to our home and was honest, and managed to temporarily fix our washer until our part comes…read morein. He took a picture of the issue under the machine, and then showed me what a working one would like like. I would highly recommend his services to any friends and family.

Just had August over for one visit so far, but working on more jobs with him coming up. He was so…read morefriendly, professional, helpful, and fair! He gave me extra tips (always appreciated) and suggestions for a dryer and a washer and a mini fridge. He in no way gave any lady downtalking vibes. I felt like I could trust him and will be calling him again.

JR Fixed my Samsung dryer, Fantastic service. Friendly,…read moreefficient, reasonable price. Reached out to me quickly after I left him a message. I wasn't home when he came. Came out sooner than he had originally stated. Replaced a sensor in an hour. Called me later that evening and explained everything. We settled up by Venmo. Easy quick no hassle dryer works great! Thanks JR.