For starters calling here was a hassle. After 5 days, I finally reached someone. Went back and forth for 2 more days because they did not schedule appointments for tows prior. My last attempt, the guy answered and told me to hold and just hung up. I mean I guess my money wasn't needed. read more

Called Travelers Roadside Assistance at 1:20 for a flat tire. Was told the service provider would call me. I checked the online link they gave me and it said assistance would arrive in an hour. I called back an hour later and was told 20 minutes. 20 minutes later I called the provider (K&K) and the guy told me 15 minutes and that the insurance dispatcher knows nothing. 20 more minutes and still nothing. I called insurance again to file an incident report and request a new provider. The insurance dispatcher said K&K wasn't even answering their phone. Update! Dude finally came, 2.5 hours after the call and after I'd cancelled -- probably because his dispatcher wasn't answering the phone. Yes, he did change my tire, but he was also the sort of guy who feels the need to offer his opinion that I pay too much for my tires and that everyone who works on my car does it wrong as he showed me various things that he feels indicate that every mechanic I've gone to is causing the destruction of my vehicle. This is probably why it took so long, if he is doing this for every call. I really don't like it when service providers try to make me feel stupid, and don't understand what he thinks he is going to get out of doing so. read more

Well this is pretty crappy roadside assistance. Literally can't get anyone to answer their phones. Got the truck guys number he doesn't answer, got the business number and they don't answer. All I got was a flat tire and I've been waiting two and a half hours with no communication from them. I'm not impress The second time the guy was a dick to my partner so yeah fuck these guys read more

I was driving and this K and K road side service flat bed truck approached from a side road .It ran the stop sign cutting me off.I continued following it to an intersection with a light. The truck was making a left . It again attempted to beat the on coming car and had to actually stop mid intersection to avoid an accident. At this point I am thinking what kind of idiot is driving that truck. I continued behind it.This was at the new New Stanton round about . A trailer truck was approaching the on ramp to get back onto rt. 70/119 north.. The K K truck had a yield but continued to the point he was riding side by side with the trailer truck where it was half berm.What a nut. read more

Should be embarrassed by the lack of customer service. Leonard was extremely rude over the phone and the service guy never contacted me to let me know where they were/ when they'd arrive. Tracker was only showing my vehicle and not the service vehicle. When I asked Leonard told me to shut off my little App and that his trucks are 95,000 and that he doesn't want people to know where they are. Wow! So after calling Leonard a third time the driver finally turned on the tracker. When trying to contact the number that came up for the driver it was the wrong number a girl answered and had no idea what I was talking about. This guy Leonard is a troll and I'll never recommend or use this company again, if Toyota uses them for My Roadside assistance I'll request another company. read more

I'm baffled by the bad reviews I see on here... My experience with K&K was awesome. I was the 3rd car in a 5 car pileup on the parkway... pretty bad accident... so I needed to get my car towed, then figure it out from there. My Toyota Care linked me to this company, and Leonard (the dispatcher? the owner? not sure don't care) was basically an angel in the midst of this dumpster fire. He was understanding, relatable, and flexible. He offered real life suggestions in this world of robot-esque call centers we live in. The tow truck driver, David (I think), was also great. He stayed in touch while he was en route to the accident, and seemed to actually give a shit about if I was hurt, and how I was getting to the hospital. My car was totaled, so I went today to get everything out of it... the employee on the lot, Mike, was also the BEST. He helped me get the ridiculous amount of toddler paraphernalia out of my trunk, took off my license plate, and explained a lot about the crash that I didn't understand. Answered all of my annoying questions with a smile. I cannot say enough great things about these guys, I would and will highly recommend. *Only thing is that the address on Yelp is different than the McKeesport address I was at tonight. Maybe they've moved?... idk. But if you're unfortunate enough to need their services, I'm sure they'll let you know. If you need a tow on the East side of Pgh, definitely use K&K. read more

TERRIBLE. Avoid. If your insurance company has them coming, cancel and DEMAND another. I locked my keys in my car, called my insurer roadside assistance. K&K texted me and alerted me that they would be there in over 90 minutes, which is absurd. I called and asked them what the deal was, and the dispatcher was so off the hook hostile with me! (I couldn't believe it) I waited 2 hours. They didn't show, so I called insurer again. They contacted K&K, and were told that they "had run into construction, and a concert had let out..." (Yeah, right, concerts don't let out at 8:45pm, bub...) I was ASSURED they would be there within 30 more minutes. After another HOUR, I called insurer AGAIN, and was told they would be there in 20 more minutes. 45 minutes later, I demanded another service. After 3.5 hours , someone from FURTHER AWAY came within 30 minutes! K&K are playing god, and are the lowest of the low when it comes to customer service. A V O I D read more

One of their road side workers blocked the only entrance/exit to my plan of homes while towing a neighbor's car from their driveway. After waiting (patiently may I add - not a single toot of the horn or rude gesture on my part), this man starts gesturing for me to drive through my neighbor's yard to go around. I was reluctant to do this, not knowing how my neighbor might feel (apparently he okayed it, but the tow truck driver never thought to communicate this to me like a normal person). Instead he starts gesturing wildly and yelling at me, clearly indicating through some ridiculous mime act that I'm an idiot for not immediately catching onto his brilliant plan for traffic control. When I drove by he proceeded to scream at me some more! Unless you want someone with a raging temper to rescue you from the side of the road, do not call this company for a tow (especially if you're a woman)! read more

K&K Roadside Assistance - Roadside Assistance Near Me - Mckeesport, Pennsylvania

After attempting to replace a flat tire on my own, I called in for roadside assistance once I concluded this was beyond my capabilities. (The rim was fused to the wheel base from salt on the roads.) After waiting for approximately 1/2 of an hour, K & K roadside assistance arrived only to tell me that they would not provide service because I had already attempted a repair on my own. It would have only taken a soft mallet to get the wheel loose. read more

I waited 2.5 hours the other night for a simple motorcycle jump start in ~30* weather. I was given a 1 hour arrival window at the start with no updates that someone was still coming even an hour and a half past the deadline. In the end someone near me happened to notice I was standing around in the cold looking unhappy and went and got their personal jump box to get me going. When I canceled the dispatch at the 3 hour mark upon getting home, it was still active as nobody had showed up yet. read more

They are probably the worst company on the planet. My roadside assistance scheduled them to tow my car to the dealership. I was told two hours at 10.30 a.m. three hours later no show so I call said 45 minutes ,three hours later no show so. Called again owner Leonard said fifteen minutes mind you it's four o'clock so six hours later, I questioned and he hangs up on me. If your company picks them cancel and request another tow company. Dirtbags and degenerates from top to bottom. Nothing but a scum and scam outfit. Avoid at all costs read more

Not even worth 1 star. Totally unprofessional, unreliable, and chances are that they won't show up at all. I called for roadside assistance through my insurance company, this company "accepted" the tow, gave an estimated time that they would be here. 20 minutes after their ETA, they still haven't arrived, so I called them directly. The person who answered the phone said "I'll contact our driver and call you right back". He never called back. 30 minutes after that, I contacted my insurance company, they tried to call them, they refused to pick up the phone. I again attempted to call K&K back 1 1/2 hours after they were supposed to show up, the phone rang once and went to voicemail, which means they declined the call. read more

Terrible service. Needed a tow for a flat tire (no spare). Assigned this provider through my cars service and waited over 2.5 hours for them never to show. Was given 2 different eta's with none of them met. At one point the driver called and said he was 10 min away, very rude on the call and still never showed after waiting another 30 minutes. If you can avoid this company do so. read more

If I could give them negative stars I would. I called my insurance provider to get my car towed due to over heating and was told K&K would be dispatched. I called them since they are local to make sure they knew where I was and not even 30 seconds in to the call and the guy starts cursing, then proceeded to tell me his trucks don't move for anything under $190 unless I paid him in cash then it would be just 90. He then became exceedingly rude when I told him that wasn't the quoted price from the insurance company. He told he makes the prices. So over all he was rude unprofessional and down right just human garbage and telling from the other reviews are just a down right terrible company and should be avoided at all cost much like and STI. read more

This Roadside towing assistance is horrible...I was referred to them by my State Farm Roadside assistance for the 2nd time. The 1st experience I had with them was horrible & so was this one.!!! They assigned me to this service company and I waited well over 2.5 hours to come to tow my vehicle to our mechanic. Now granted I was at home waiting on this service, however, it should not have taken this long to get any type of an update. I had to call the tow truck company personally to get a status. After about 2.5 hours I contacted the company and a rude guy answered the phone stating that he just received my request over an hour ago and that it would be about 2 more hours before he was able to tow my vehicle. I explained to him that I had already been waiting over 2.5 hours and he argued with me as to when I called the request into State Farm. After I hung up the phone with him, I received another message from State Farm notifying me that my request was being reassigned to a different tow trucking company. If your insurance assigns this company to you, call them back immediately and request another tow truck service. Or be ready to wait for hours to get service!!!! read more

We were told they'd be here within an hour. Two hours later they still hadn't arrived and refused to give an updated ETA. Wouldn't recommend unless you enjoy being stranded! read more

My Ford Fusion became inoperable on a Sunday. The electrical parking brake would not release. I called Ford roadside assistance and got connected to K&K for a tow to a nearby dealership. Spoke to Leonard in dispatch. He was so great! He realized that the particular Ford dealership that we were headed to would not be able to help us because it only services heavy trucks. He placed several phone calls on our behalf trying to find a place open on Sunday that could help us. No luck, but he tried. We decided to tow to a different Ford dealership. Mark was our tow driver and he was super nice too! Very friendly, very helpful!! If Leonard and/or Mark reads this... the mystery problem turned out to be an animal had chewed through the wire that controlled the parking brake. We were repaired and back on the road by 10:00am on Monday! Thank you both for all your help!!! read more

We're dispatched to pick up my car that broke down... waited for the arrival time window to pass. Called, said driver had one more stop then me. 3 hours later, still no tow truck. Call company again. Phone off, rings busy. Call Chrysler Roadside service, they call k&k, proceed to tell them my car was already picked up. Lied to my face, then say, "not our fault, and they weren't coming back out".... absolute trash! Avoid. read more

"Owner" of shop is very rude and unreliable. Was supposed to be towing my car , cancelled tow an hour later with no explanation

Had a flat tire, and didn't have the tools I needed to switch to the donut. My fault, I know. Insurance company sent these jokers out, and not only were they jackasses, but they didn't even have any freaking tools. AND THEN BLAMED ME FOR THEIR INCONVENIENCE. If I had the tools I would have changed the tire myself, THATS WHY I NEEDED THE ASSISTANCE. And to add to the terrible experience, this guy was entirely condescending about literally anything I said, or if I responded to anything he said. Claimed I should demand the techs at Midas be fired for ruining my lugs, THAT HE DISNT EVEN HAVE A PROPER TOOL FOR. his solution was to borrow a hammer from sheetz, and smash his incorrect tool onto my lugs, ruining them. Worst auto company I've ever interacted with. By far. read more

Absolutely awful. Called them at 2:30 PM and sat in my car for 4 hours. The never even picked me up. Disgusting.

Watched this company's flatbed truck without a license plate serve in and out of lanes, nearly hitting three different cars, cut people off, speeding and finally making a last minute left hand turn, no turn signal at the intersection of Penn Ave and Fifth Ave in Shadyside. This all transpired from getting off at Highland Park Bridge and the entire length of Washington Blvd. Watched him pass three police cars but they did not notice a thing. Tried to flag down forth police officer pointing to the maniac truck driver in front of me but he just looked blankly at me. Finally called 911 and reported the crazy driver. Despite no license plate their company name was on their door which I caught when they made the left. read more

This company was dispatched by our insurance company after waiting three hours we called and asked for an arrival time. The owner was extremely rude, refused to give an arrival time, and stated that they would get here when they get here. After asking again for an arrival time he canceled the tow with the insurance company, told us we could wait another three hours for a different company, and hung up on me. A horrible service company. Absolutely do not use them. read more

Hands down worst towing company out. They said 45 minutes. Then after 1 hour they said another 45 and then after an hour i was so pissed off i called to cancel they said 20 minutes.... well here i am almost 4 am now still waiting. These insurers need to remove this company from their lists. Seriously. Who ever is accepting these jobs and dispatching needs to get there times straight. Thank god im not actually stranded on the side of a road with children on a below zero day. They should be ashamed of themselves and what they call a "business" only getting 1 star because they dont have negative stars. read more

Gave an ETA of an hour and a half and after 3 hours they never showed up!! Went through State Farm and I will make sure this shady company is removed from their contract list!! A completely inept company!! read more

I wish I read the other reviews first. I've lost a full day. Called Ford Assist due to new truck won't start. I expected a tow truck since I indicated that it turned over. 2+ hours later it was a car with a jumper. Had to recall for a row truck to arrive in 2 hours. Called at 2 1/2 hours to get a we are busy. Probably another hour. That is now passed. It is not that it will take 6 to 8 hours for a simple tow but I've been strung along. read more

I was directed to K&K through my insurance company for a tow after I hit a deer on i376 at approximately 7:30 pm on a Saturday evening. I was assigned a link stating that the claim was assigned with an eta 9:21 pm. I attempted to call the phone number given to me several times during waiting period but each time they did not answer. I finally cancelled after waiting until 930 pm with absolutely zero communication from this company. It is completely unacceptable to be listened as roadside assistance company yet provide no roadside assistance. read more

If I could give them negative stars I would. My dad who has a serious concussion needed a tire change and when he called to give the location, who we spoke to was rude and hung up on him. I was with him throughout the process. They said they'd be an hour, well an hour and a half later they say their car is broken down but we could get a tow truck. I said that my 3 year old son was with us, my dad has all of the needed tools, can the driver just help him, they said no and refused to use his tools. This company is absolute garbage, don't use them if you actually want good service!!! read more

Do not USE this company! My insurance company sent this company out to tow my car. 3 hours later I called to see when estimated arrival time would be. I SPOKE to the owner who said they are backed up and would get there when they get there. I asked him if I could get a rough estimate as the auto shop was waiting for it. He said I could just cancel my order and wait 3 hours for another one. I proceeded to ask how much longer and he told me he canceled it and proceeded to tell me to quote "shut the fuck up" before hanging up on me. I can't believe THIS was the owner!!!! DO NOT GIVE THIS PLACE YOUR BUSINESS!!!! SO UNPROFESSIONAL!!!!! read more

This is my first time using k&k roadside Assistance from my insurance company 90 min turn into 3hrs never ever again will i use K&k the driver call me and said i forgot about you be there in 20 min i cancelled dont come at all im pissed read more

Not sure why companies continue to use them. I have Mazda roadside assistance and they dispatched them for me. They said they would be there by 2:30AM. At 2:35AM, they had their own flat tire. At 2:45, they stopped responding to all attempts to contact them. Needless to say, they never showed up and left us stranded. read more

I would NOT recommend K&K after my ordeal last night! They left me, a stranded single mother with my son in the car for over 2 hours and did not even call to say they weren't coming. It took calling them for them to say they weren't coming because they didn't have the equipment to change a tire!!!!! So why would they schedule a time to come out in the first place AND send a confirmation text of the time they would be there AND what kind of Roadside Assistance company doesn't have the equipment to change a tire? That's the most absurd lie!!! And their lack of courtesy in calling to say they weren't coming is unacceptable! My total ordeal ended up being 5 1/2 hours in 4 degree temperature because the second company didn't show up either. read more

I was locked out of my car. Called Chrysler Warranty Roadside assistance at 2:50 PM. At 3:08 I was texted an eta of 4:07, then it was updated to 4:24PM. AT 4:45 I called KNK...no answer. The called Roadside Assistance again. They got through to KNK and got a new eta of 5:11PM. Still a no-show at 5:45PM. Called Roadside Assistance again snd she couldn't get the looser at KNK even after 5 attempts. Finally decided to cancel KNK an she kept calling providers untol she found one nearby. Finally at 7:10PM the second provider arrived. This guy from KNK is a looser. read more

Roadside assistance sent them when my car broke down. They took 3 hours to arrive and then argued with me about where I wanted my car towed. I wanted it towed to my mechanic and they wanted to tow it to somewhere else where they probably get a kickback. Then I specifically told them they needed to make sure the car was locked because expensive iron working tools were in the back. My mechanic called me Monday and told me they damaged his parking lot and left the car right in the middle of the lot UNLOCKED with the keys inside. It was a Saturday and my mechanic just happened to stop by the shop to drop off supplies. Otherwise it would have sat there unlocked for 2 days. It's a good thing the tools were still there or they would be getting a lot more than a bad review. read more

Absolutely appalling service! I waited 4 hrs to get towed!!!!!!Then they lied to my insurance company! Then when I called in to very calmly and politely voice my opinion and dissatisfaction, I was cussed at and threatened by a "manager" who claimed to own the business. He did not apologize for the wait or lying to the insurance agent...instead he told he he makes more money than I ever will and if I try to let anyone know what happened and about the poor service, that he would make sure to take counteraction and "do something" to me bc my address is on his receipt! Absolutely disgusting and terrible service all the way around! My insurance company said they will not be using them again and they were also quite disturbed to hear what he threatened and stated on the phone. Terrible company!! read more

The Worst Service I've EVER experienced!! I had a flat tire and needed a tow to the tire shop because I have a spare without a rim.. My roadside assistance company referred me to K and K Services.. The roadside assistance told me about 30 minutes but when I got the text it stated 90 minutes.. I waited for 2 hours and called back for a status. They called K and K Services who said another 45 minutes.. What?? I asked for their number and spoke to Leonard.. He was Rude (times 100).. I explained I've been waiting over 2 hours. Leonard stated it'll be atleast another hour.. I asked wouldn't it be nice to have called the customer to let them know you're running behind? He screamed at me we're busy and don't have time to call customers.. I then explained, I'm trying to get my car to the tire shop so I can go to need to get my car to the tire shop so I can get to work at 4pm.. Leonard's response was there's No Way you're going today.. I sat in utter shock.. Then he said just leave the tire and key in the car and we'll get it over there.. Suggesting I take another means of transportation.. I said sir, I need my car.. He then said I'm busy I don't have time to talk to you (click) He hung up on me.. Upon getting hung up on, I got a text.. My text said they'll be there by 3:46pm.. So I thought Awesome!!.. I waited and waited and waited then at 4:52pm I received a text saying Your service was cancelled upon your request??!! What? I called K and K as it kept going to voicemail so I called into my Roadside Assistance Company and was told they put in the system I cancelled the service!! Ludicrous!WORST SERVICE I've ever had from a tow truck company.. My Roadside Assistance Company who's manager was just mortified offered another tow truck but Now it's too late to get the car to the tire shop because the mechanic leaves by 6:00pm.. Horrible, horrible, horrible!! read more

My insurance company set up my tow with them AFTER another tow company basically left me stranded. I am giving 4 stars because it did take a lot longer than the initial ETA but it is understandable because of how bad the weather was, I just wish they would have over estimated time instead of me having to call my insurance company multiple times to see if they had given any updates on time. But the driver who came out, Mike, was absolutely fantastic. The other company that my insurance first contacted showed up with a flatbed and said that they could not get me out because they couldn't back down the driveway. Well Mike showed up with a flatbed as well and had me out in around 30 minutes. He was making me laugh, keeping my anxiety down, and I could tell he really cared and wanted to help me out. It was 430AM roughly, when he showed up and I know because of the delays that they were very busy and for him to still act as professionally as he did, says a lot about the company and about the employee's they hire. I was out and headed back to the city by 5am. I will for sure use K&K in the future!! read more

I was broke down in a dangerous neighborhood and their ETA was 90 minutes. Instead of waiting there alone all night and getting mugged, I asked the insurance company if I could leave and leave the keys in the glove box. They said no problem, and they informed K&K Towing. Later, I received an automated phone call stating they were on their way to pick up the vehicle. The next morning, my vehicle is still in Mugtown USA with a dead battery since the flashers were on. K&K told the insurance company they tried to get in touch with me and couldn't, and they don't tow unless they talk to the customer first. A complete lie, since obviously I had my cell phone on me the whole time waiting for a phone call in case there were issues. No missed calls on my phone. Just now called K&K and the guy answered the phone like he was pissed off and drunk before I even said anything. DO NOT let your insurance company dispatch these people. There are plenty of other companies. read more

If it was possible to give zero stars I would. This service is absolutely ridiculous! I got a flat tire and called at 7:12PM. I received a message saying they would arrive around 8:34PM. Not so bad. Well, 9:00PM comes and no one showed up yet. I call the number they gave me to ask what was going on. The man who answered was ignorant and made it seem like I was bothering him. He told me that the driver was in route and will be 15-20 minutes. 9:30PM comes and still no one. I call back and was told it would be another 45 minutes. After I hung up I called AAA who was there in about 20 minutes and fixed my tire in about 5 minutes. So I called and canceled K&K service. I get a call at 11:00PM from the driver of K&K telling me he just arrived, even after I canceled the call. I called at 7:12PM. I was told they would arrive at 8:34PM. They didn't get there until 11:00PM. That is absolutely ridiculous. I will never consider this service again and will immediately cancel if they get dispatched to me. Terrible way to run a business. read more

I had a dead battery and got a jump start from this company. There were multiple issues with my battery and I needed to purchase a new one. K&K gave me an onsite quote of $140 for the battery and a $20 installation charge since my vehicle had a challenging installation. The thing that was most interesting to me is that they would come to my place of work for the installation. I called around and it was not the cheapest price but again I wanted to save the time by onsite installation. When I called to schedule the work, the "owner" of the company told me he wanted $35 for the installation and it would take his technical 1.5 hours for installation. I explained the written quote I received for $20 installation and he said "I will have to call you back when I speak with AJ". I never heard back from them. I got my battery from NTB for $120 with free installation, it took them 20 minutes. Thank you owner of K&K, you saved me about $50 by being a lousy businessman. read more