My car situation was a nightmare. Several local repair shops recommended I take my vehicle to K &M in Hickory NC. They insisted that no other repair shops will be able to handle the extent of my concerns like K &M. I had truly lost all trust and hope in the motor vehicle repair industry after my vehicle had experienced such catastrophic damage from a MVA repair gone wrong. I hesitated to drive an hour away, but can I tell you ....IT WAS SOOO WORTH IT! From beginning to end, K & M handled my vehicle and concerns with such great care. All my WORRIES, WOES AND PROBLEMS were put to rest. It was like night and day. K & M Collision offers the best post-accident inspection around! Everything about K& M exudes class and professionalism with the highest integrity. The ladies at the front desk Ceci and Tina are two of the nicest sweetest and knowledgeable auto professionals I've encountered. If your car has been in an accident or needs a post-accident repair and inspection .... seek no further. Don't let the insurance company tell you where to take your car......they're not on your side. Get the repairs you need at K & M. The shops listed on the insurance list of approved vendors will only cut corners and rob you out of your rights to receive a fair and accurate repair to restore your vehicle to the pre-accident condition it deserves, K &M puts YOU, YOUR VEHICLE AND YOUR NEEDS FIRST! I highly recommend K &M for ANY AND ALL of your auto collision repair needs. These guys are top notch in the industry. It was worth the drive...trust me! Thanks K & M for all you do! My vehicle dilemmas and headaches are ALL GONE! read more

K&M does outstanding quality work. My 2013 C4S Porsche Convertible sustained paint and scratch damage from a bicycle rack getting backed into my parked car. I was concerned that the final paint and metal repair would be noticeable since Porsche paint quality is about as good as it gets. But the final repair job exteeded by expectations....I can not tell the damage ever occured. They kept me informed and were experts in their craft. The only downside I experienced was that my insurance Co., USAA, would not agree to what they deemed to be "above market" labor charges. I had to pay $5,000 out of pocket to cover the difference. That is not necessarily H&M's fault, but I can not rate 5 stars for an outcome that cost me material dollars due to contested high labor rates. If you have a speciality car, requiring special training for repair (like Porsche), you might want to investigate a Certified Shop's recent experience with your insurance company's claim service. One shop may or may not have a better track record with your insurance company than another. You can then decide on where to go and at least be forearmed in what may turn out to be a hassle in the claim process. read more

I have experienced my very first auto accident about a week ago by being hit head on while sitting at a Stop sign. From shock to anxiety to being so flustered with all the agents calling and not knowing what to do! Also owning a Porsche Macan I was scared if it was to be repaired where to send it to have it fixed like it was before the accident! K & M Collision of Hickory came highly recommended even though they were several hours away from me! I gave them a call and reached a lovely person! Tina! She was so caring and knowledgeable! Me not knowing the ends and outs not knowing what to expect nor the verbiage. She was there for me! All of a sudden I felt the most instant relief and just knew I was in good hands and my car would be too! I can't thank her enough! So quick at answering the telephone and keeping be informed of her needing to put me on hold! Very quick in sending me any correspondence that I needed! I could drive up there and thank her in person! But this company is amazing! And she is an "Asset"! Thank you again! And I will recommend your business to everyone!! 5 stars... A++++++++++ Thank you Tina!! read more

I had an exceptional experience with K&M Collision, made outstanding by the level of service provided by Tina. From the initial interaction through the completion of the process, Tina demonstrated a remarkable level of professionalism, expertise, and attention to detail. She took the time to clearly explain each step, ensuring I was fully informed and confident throughout. What truly set this experience apart was her responsiveness and commitment to communication. Every phone call, text, and email I sent was returned promptly--often within the hour--which is a standard of service that is both rare and highly appreciated. In addition to her knowledge and efficiency, Tina brought a level of kindness and genuine care that elevated the entire experience. Her dedication to providing excellent service did not go unnoticed. This was, without question, the finest customer service experience I have encountered. I highly recommend Tina at K&M Collision to anyone seeking a seamless, professional, and truly customer-focused experience. read more

Best Collision Center (BodyShop) I have ever dealt with. They take of everything and reassure you that your investment will be taken care of and returned back as it was if not better in most cases. From their storage yard to the garage floor everything is so thought out, it literally is cleaner than a surgeons operating room. If you have a car and you value it's value ......then you must go here! Tina is the very best I've ever dealt with....she takes the stress out of the process and reassures you that all is well and is taken care of. Tina will give you updates to let you know what's going on and up to date on everything. Honesty I was so stressed out with my car being hit with only 3,000 miles, Tina re-assured me my NEW HONDA PiLOT a $45,000 investment a lot of money to me, was not at the Body Shop but at the Spa getting a massage of excellence. This place and Tina are the real deal. TerryChilders read more

I've been a "car guy" my entire life. My cars have ranged from Hondas to Ferraris. I'-Finicky, perfectionist, & demanding, as most enthusiasts are. Finding shops that meet my expectations is challenging. Well, I've not only found a shop that meets my expectations, but exceeds them. From the moment I scheduled my appointment through Tina, to the handholding & communication throughout my car's journey was OUTSTANDING. Tina introduced me to Will, a professional craftsman and perfectionist as well, and together answered any and all my questions. The work exceeded my expectations, was done on time, at the cost committed. I have nothing but praise for K&M's work, their professionalism as demonstrated by Tina & Will. l wholeheartedly recommend this shop, outstanding service, outstanding results, exceeding ALL my lofty expectations. Many Thanks, Pete read more

5/5 K&M Collision came highly recommended from a number of sources, including the local Bentley dealer. The K&M team was an incredible resource while I was dealing with a total loss on my Bentley and not only made the process easier but went above and beyond in terms of communication, expertise, and support. Tina was the first person I spoke with, and she provided a lot of helpful information right from the start, not just about the repair process, but the overall insurance process for a rare vehicle. Leslie was easy to reach and consistently helpful throughout the process. Every step of the way, K&M was responsive, professional, and clearly had my best interests in mind. The knowledge their staff demonstrated was impressive and I'm very grateful for their support. I would highly recommend them to anyone needing expert-level service. read more

I wanted to take a moment to recognize the outstanding customer service provided by Tina Walling when my car was towed to K&M Collision. From the very beginning, Tina demonstrated professionalism, empathy, and a genuine commitment to ensuring everything went smoothly. Her proactive communication and timely follow-ups kept me informed at every step, which gave me complete peace of mind during a stressful situation. Tina went above and beyond to answer my questions, coordinate the necessary details, and make the entire process seamless. It's rare to experience such a high level of care and responsiveness, and Tina truly exemplifies what excellent customer service should be. Please extend my sincere appreciation to Tina for her exceptional support--I would highly recommend K&M Collision to anyone based on this experience. Thanks, Ed C read more

My husband was in a minor accident on July 23. We live in Asheville, and when it happened, he called our local Audi dealership and they referred us here. They came to our house and picked up his car July 25 and left us a rental. From there on out, Tina was very communicative and helpful with advice. There was a small battle with the other drivers insurance and K&M fought tooth and nail for us. We picked up this car on September 12 and it looked amazing! You'd never know he was in an accident. They used OEM parts, the paint matched perfectly, and the detail was amazing. We will always refer people here. I hope we're never in this situation again, but if we are, we will only come to K&M. Thank you so much!! read more

K&M Collision is one of the highest quality shops in the country. When I got into an accident on a work trip in North Carolina, I had my vehicle towed over a hundred miles to make sure it was fixed right. I have had a number of terrible experiences with body shops in which you have to take the car back several times for continuing additional problems with the repair. I had no such problems after my Honda HR-V was fixed by K&M. In the past, I have also had problems with shops who have cut corners and covered up bad work. With K&M, they were incredibly transparent about everything they were doing, explaining every part of the process. Excellent family owned business. read more

We would highly recommend K&M Collision for their expertise and outstanding customer service. Tina and Kyle provided amazing support to us by helping guide us through the insurance claim process for repair vs total loss. Their certified Porsche collision center provided the expertise that was imperative to the final determination of a total loss on our Macan S, and they were able to provide the inspection/documentation required to our insurance company. We truly appreciate the time and guidance provided by Tina and Kyle helping us navigate the frustrating insurance accident claim process. Thank you for the excellent service and personal touch! read more

I took my damaged Rivian R1S to K&M about a month ago. I would like to tell you that K&M was able to repair my vehicle, but unfortunately, it was declared a total loss. However it did not affect the positive experience I had with K&M. To those of you who haven't been there, this is the cleanest body shop I have ever been into, more like a hospital for people rather than a hospital for cars. They are very professional. Tina kept me frequently updated on the status of my vehicle and went the extra mile assure that my personal items were secure and returned to me. Thanks Tina. I do not hesitate to recommend K&M. John Russell read more

As a business owner with a full fleet of vehicles, I have dealt with K & M Collision many, many, times over the years. My experience has always been awesome. So good that from the first time working with Tina there I always just request her from the start each time because she is so knowledgeable and helpful. When working with insurance companies who are only concerned about their bottom line Tina always focuses on the best outcome for me. Because of Tine I only work with K & M Collision for any and all repairs or insurance issues pertaining to all of my vehicles. They are the best! read more

My car was in a accident. Called around to several different body shops. K&M was the only one to get me worked in. My car was towed by Hickory towing. No charge to me. Im very greatful for the kindness of towing company and K&M. Tina was very helpful in getting my car in and taking care of everything. Also she was working for me. If you need anything she is there to help. K&M is family owned and they take care of you. I would recommend them to anyone. I gave them 5 stars for kindness and taking care of me and my car. Thank you K&M. Thank you Tina for all that you did. Jack read more

From the moment that I stepped into KnM and was greeted by Ms Tina, she made me feel like she was there to look out for my best interest. It has been nothing but a breath of fresh air in the midst of what I would call a nightmare dealing with my insurance company after a claim I submitted, was not processed properly. Her willingness to share all her knowledge and keep me informed, throughout every step of this process, was above and beyond what I expected from a repair shop. I highly recommend KnM for any of your body repair issues. Thank you so much much Ms Tina E. Ramos read more

Recently I had an accident, which i was not at fault for, but nonetheless my car was deemed as totaled. This was very frustrating and tiresome given that we still owed more than was offered by our insurance. Thanks to Tina Walling at K&M Collison, we were not only able to navigate the next steps smoothly but she really helped us squeeze a little more money out of our insurance company who otherwise wouldn't have worked with us. I cant thank Tina enough and would highly recommend anyone to go and visit K&M the next time they find themselves in a car wreck. read more

Shout out to K & M collision in Hickory NC K & M Collision want to Highlight Mrs. K & M Collisionollision. Its pretty rare to find someone in a field with all the knowledge and experience needed to excel in that industry. Let me shout out loud, Tina is phenomenal at what she does. I'm pressed to say the Best. Her knowledge was superior, she was on point on task and ready for the day. I would absolutely love to have this kind of experience in dealing with life situations every single time. She deserves 12 stars out of 5. Great job. read more

My Porsche 911 was damaged beyond repair on the road by a flying car battery. It was taken to K and M and these folks performed an amazing and careful diagnostic evaluation which eventually ended in a total of the coupe. The wonderful ladies at the front desk, both Tina and CeCee were outstanding. Particularly Tina, who fully explained and guided me through the stressful period of understanding the intricacies of high end vehicle damage and loss. She knows her tech and is a tremendous asset to this company. read more

Thank you Google for leading me to this place! My car got hit and then totaled out! Lack of knowledge, a hot headed insurance adjuster, and stress made this experience x10! Tina and the other lady at the front desk were exceptional! Definitely has the customers best interest at heart! So compassionate and understanding! The willingness to help me went above and beyond! The guy in parts, I can't remember his name, was friendly and very informative as well!! Highly recommend this team!! read more