Brought 2024 Bronco Raptor in for a trans issue. Greg Urban, Service Manager, was great. Took me…read moreunder the truck while on the lift to explain the process being conducted to attempt to eliminate the issue. Techs were personable and seemed like they knew what the hell they were talking about - refreshing departure from most dealer service departments I've been exposed to. Request was to drive truck for a while afterwards and if issue persists, they will take another direction on a fix. I feel like they have my back. Would recommend.

Well if I had the option to leave 0 stars, that would be my review. I drive a 2024 subaru…read morecrosstrek with 23,158 miles on it. This month my car turned one year old. I don't live in this area but am up here for an event and I needed my car inspected. So I called this dealership, the receptionist was nice and they were able to accommodate my needs. My appointment was at 3pm and we showed around 2:30. They took my car to inspect it right away. It's now 3:30 and I go out to find out what the hold up is and the man behind the counter says I'm sorry your car failed inspection. What???! It's a year old, what's wrong? Oh you need new windshield wipers. I thought oh that sounds like some bs considering I just drove 2hrs in the rain to come up here yesterday and my wipers worked fine. He then begins to quote $88 for new ones. I said they probably just need cleaned maybe debris is the issues. He said oh no they are torn. $88 for new windshield wipers are you out of your f**king mind!!! I said give me the keys I'll run over to the auto parts store and get them replaced for under $30. He said oh well do you just want me to put the stickers on it for you then? Yep! Another 15mins goes by. What is taking so long? Oh he has to put the info into the computer. This place is a total scam! I get the car back and there are old rain drops on my windshield from the drive up which tells me he never bothered to even check them. I get out and inspect the wipers and there is no cuts and the windshield is perfectly clean. The lobby has old furniture that is stained and filthy. The roof has leaked and there are water stained ceiling tiles in combo with missing tiles. Then the true WTF is the dirty bathroom where the toilet actually rocks. Does any of this sound like a place where you want to do business? Yeah me neither.

Very pleasant buying experience, straightforward and no hassle. Nice selection of cars, friendly…read moreand efficient customer service. Used cars are generally sold "as is" but they offer a good, affordable extended warranty. Pleased with our SUV purchase. A pleasure to do business with this family-owned company.

they are very polite and they take care of you I bough a 2002 Chevy 2500hd and I noticed some…read moreproblems and told them and they fixed them they even found something I didn't noticed and fixed it they won't sell you a pos and they will take care of you this is my best experience at a dealership and I will continue to go there for vehicles.

Have been loyal customer for years at garage, husband was supposed to have work done on his truck…read moreand left his other truck sitting in their parking lot to swap out vehicles, Nancy Kovatch had the truck towed saying it was abandoned after the guys in the garage knew he was leaving it there after bringing the other one back for the repairs and then refused to pay for the towing that was their mistake to begin with, not only have they lost our business, but everyone in our family will no longer be taking vehicles there, or buying vehicles from them.

‍wtf. joke's on me,never again,forget it!burn my vehicle first.unprofessional ,rude,and this lady…read moreonly cared you knew she was a kovatch and she was boss,even degrading her coworkers who were the only oñes who knew what they were doing and tried to help.my car was half fixed at twice the cost before i managed to get out of there.i felt kidnapped and molested by the weeks end.this experience has kept me out of p.a. probably forever.

I purchased a fair condition high mileage American SUV from this dealership over two years ago on a…read morebuy-here-pay-here loan process. The loan was ten months long at $300 a month payments, split biweekly as were my pay periods. I had the lovely gift of family and my own dually noted financial efforts to help obtain the vehicle, maintain it, and make it to the finish line paying it off. After myself making exactly ten months of payments my loan was paid off as agreed. A title was mailed to me VERY promptly thereafter. I had one encounter during my loan where I was unable to pay. Not only did the dealership lend a deferral for 14 days and when I doubled up on my payment the next pay to square up they made sure I would not be strapped first before taking the money. YES, during my loan my vehicle broke down several times and it did take a couple tries before we could pinpoint some electrical issues with the vehicle (which have since been resolved) and it was annoying... but the vehicle is still running 248,000 miles later... I bought it with 200K hence the high-mileage intro earlier. Customer 1 Auto also offers a mechanic bay with newly staffed mechanics that know their stuff... This is the first vehicle I could say I actually had last long enough to have renewed the registration on, as an owner, twice. There are a lot of swindler car dealers looking to make a good deal fast to get their commission up, and then there's Customer 1 Auto. This is a local family ran business that's been there for many years with the same management. They have good intent to have good vehicles and good people working to make money selling cars and help people get into them. Best thing is to get your carfax so you know what you are getting, do your research and don't overspend. If they take the car back because you can't pay that's not their fault. MANY times people will say "this dirtb@g car dealership is a rip off" AND/OR "that car sucked anyway" but then they forgot to say how great the car was while they were driving it and not paying though.... Do your research online, pick your car, call for info, and see what they got to offer you.

They sold me a truck that I have to get rid of in 2 years cause of rust had to bring it back when I…read morefirst got it cause rust do not buy from these people crooks

Good place to buy junk cars. Poor service bait and switch…read more Over priced check your own car fax. Did look at there one they have.