Dr. Lum has been my endocrinologist for a few years now. He's one of the best! Very thorough and…read morewill explain to you what he's saying in basic words if needed like I do. His staff has always been polite and professional. The lab girls are always so sweet, the one who takes the blood is one of the best I've ever had! I have fairly thick skin so many time when I have to get blood drawn it takes them a couple tries to get my vein, but she always gets it on the first try! I'm so glad my primary doctor was able to refer me to Dr. LUM and his staff, amazing people!

What you'd expect from an MD, so no complaints there. But the staff have been rude and pushy,…read moreespecially one in particular. She is extremely passive-aggressive with coworkers, to the point of bad-mouthing them. And if you don't 100% agree with, or understand her, she has 0 patience and is very rude. Most of the rest of the staff are grumpy, too. Not my favorite place to visit. Would like to see someone else, actually. Looking.

Had what could have been a serious condition today and called for an appointment and Dr. Shanklin…read morewas out of town but got an appointment at noon with Micah. She was awesome and was apologetic that I was sick. She did an extensive diagnosis and explained our plan of action. She expedited tests, got my results and sent in prescriptions. I appreciate all Micah did and want to say the entire office team is always friendly and helpful and I recommend them for anyone needing a doctor.

At this point, I would advise people to go elsewhere. I've…read morebeen a patient with them, and up until this point, I've been generally satisfied with their service. However, I ran into a major issue recently that left me feeling extremely disappointed and unheard. I was told that I could not receive even a single additional month of medication unless I physically came in for another appointment, despite informing them that I'm in the process of establishing a new PCP. It seems completely unreasonable that, after explaining this, they would refuse to offer any flexibility or assist in a timely manner. What really upset me was the lack of empathy or understanding. It felt like the company's policy mattered more than the actual well-being of their patients. I've been a loyal customer for a while, and a little flexibility in this situation would have gone a long way in maintaining my trust and continued business. In an age where patient care should be the priority, this experience was both frustrating and disappointing. I understand the importance of following procedures, but when it comes to patient health, especially in transitionary periods like this, a bit of compassion and common sense should be part of the equation. I really hope they rethink this policy moving forward, because their current approach certainly leaves much to be desired.

I am a patient at this clinic and generally have positive experiences with my doctor, whom I…read morerespect and trust. However, I recently had a phone call with a member of the chronic care team that I found unprofessional and upsetting. The call was intended to be a routine health check-in, but the conversation quickly became judgmental and dismissive regarding my circumstances. I explained that I had moved an extended distance due to factors outside of my control, which has made it more difficult to access specialists. Instead of focusing on my care or offering solutions, I was told that people should make housing decisions based on proximity to medical care. This felt like blame rather than support. I also discussed that I sometimes use AI tools to help me organize health-related information and prepare questions for my doctor so I can better advocate for myself. I was told that using AI in this way is "dangerous," without any meaningful explanation or discussion, which felt dismissive rather than informative or professional. Most concerning, the conversation included an unsolicited reference to religion (specifically God) that was not relevant to my medical care. I immediately made it clear that I do not share those beliefs and did not wish to discuss religion in a healthcare context. Instead of acknowledging this boundary, the nurse doubled down, scoffed in response and stated "well, that's your belief". I found this highly inappropriate and disrespectful in a medical setting, particularly during a health-related call where religion had no relevance. Overall, the tone of the interaction felt condescending and dismissive rather than supportive or patient-centered. I left the call feeling talked down to rather than listened to. I want to be clear that this feedback is not about my physician, who I continue to trust and appreciate. It is specifically about this interaction with the chronic care staff member, which did not reflect the standard of care I expect from the practice.

I chose this practice expecting clear communication and consistency in my medical care…read more Unfortunately, that was not my experience. After establishing care, I was later informed of additional requirements that were different from what had originally been explained to me. When I politely asked whether the policy had changed and requested clarification, I did not receive a direct answer. Instead, I was told the office does not provide its policies to patients. Patients deserve transparency, especially when changes in office policies can affect ongoing treatment. Clear, consistent communication is essential for building trust between patients and their healthcare providers. While everyone I interacted with was courteous, I left feeling frustrated by the lack of transparency and the inconsistent information I received. I hope the practice will consider communicating policy changes more clearly so future patients know what to expect.

Dr. Skinner has always been professional, friendly, compassionate- and above all those things- kind…read moreand smart. He listens and genuinely cares about his patients. Anytime I hear of anyone needing a PCP- Dr. Skinner is the top of my list!

Horrible dr! My boyfriend had a really bad sore throat sent him home with medicine and he not even…read morea week his throat was horribly swollen mess weren't helping and went back to see dr Kerry Hendershot and he found my boyfriend throat cancer! He is know 3 yrs in remission!

I haven't seen him yet. My doctor referred me to him because I had an in home sleep study which was…read morepositive for sleep apnea. After a week I called the office. I can't see him until mid June. I need help NOW. His office never called me to let me know. I had to call them. The staff just acted like, "well tough"! I so upset.

This has got to be the worse customer service Ive ever encountered at a doctors office no matter…read morewhat time you make your appointment even the "15 minute" sick appointment you will be waiting at least 45 minutes until you see dr. rose. Even when you see him he will down play your pain and do his best to prescribe you nothing. Not only is the bedside manner horrible but on countless occasions I have gone to my pharmacy and found that they are forgotten to call in my prescriptions thus making me have to go back for another appointment. I would just suggest ANY OTHER DOCTOR THAN THIS!

Scheduled an appointment for 4:00, get to the office at 3:40 and was turned away because they had…read moreme down for 3:00. They called the previous day to confirm for 4:00 and when I went in they said they had confirmed for 3:00. I also had a time card for 4:00 and they still said I'd have to wait. Ordonez himself is nice but he clearly needs to make some changes at the reception desk. If you care about your time and making sure you can get in and out of your appointment I recommend you go elsewhere

His staff is rude and wait time is not timely. This office has yet to contact my previous doctor…read morefor records. Dr. read my ultrasound results, noting nothing about the gallbladder (the resason for the ultrasound). The imaging center is providing me the results. Contact your insurance if you have issues. I have.

Dr. Devine is an amazing and caring doctor. I've been seeing her since I was three months…read morepregnant, and am so happy I that I she is delivering my baby. She came highly recommended from medical professionals and the reasons are evident. She has been practicing in Lubbock for over 25 years and her experience shows in her patience, diligence and thoughtfulness. Her office is very nice and comfortable with an efficient staff. I am always amazed by how quickly I receive lab results back and how easy it is to correspond with the Dr. Devine any time I have questions via her patient portal.